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Remote Itsm Jobs in Missouri (NOW HIRING)

Gluware, Inc

Senior Solutions Architect

Kansas City, MO · On-site +1

... including ITSM, CMDB, IPAM, and CI/CD pipelines. * Develop and deliver compelling product ... Remote-friendly culture with a collaborative, low-ego engineering team. * Real ownership: you will ...

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Missouri?

The most popular types of Itsm jobs in Missouri are:

What are popular job titles related to Remote Itsm jobs in Missouri?

For Remote Itsm jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Missouri look for?

The top searched job categories for Remote Itsm jobs in Missouri are:

What cities in Missouri are hiring for Remote Itsm jobs?

Cities in Missouri with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Missouri as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution.

Senior Solutions Architect

Gluware, Inc

Kansas City, MO • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Sr. Solutions Architect

Description

This Presales position based in Central or West United States is responsible for working with Gluware and our customers to solve Enterprise network automation challenges. The ideal candidate has Presales, automation and network expertise and enjoys working with new technology in a fast-paced company to solve customer challenges. You will interface with customer network engineering and operations teams daily. The position will report to the Vice President of Presales and Service Delivery.

Primary Job Responsibilities:

  • Champion the technical win in complex enterprise network automation sales campaigns, partnering closely with Gluware Account Executives.
  • Design solutions to customer challenges utilizing the Gluware platform integrated with third-party systems including ITSM, CMDB, IPAM, and CI/CD pipelines.
  • Develop and deliver compelling product demonstrations that speak directly to customer pain points and use cases.
  • Lead proof of concept (PoC) engagements end-to-end - from scoping through execution - delivering working automation solutions that demonstrate real business value.
  • Build custom automations during PoC engagements that showcase the depth and flexibility of the Gluware platform.
  • Create and deliver targeted technical sales presentations tailored to both engineering and business
  • Act as a trusted automation advisor to customers, becoming a peer-level resource to their senior network and automation architects.
  • Contribute to shared team assets including demo environments, reusable PoC automation templates, and technical collateral.
  • Collaborate with Gluware Engineering, Service Delivery, Sales, and Customer Success teams to drive excellent customer experience.
  • Partner with Solutions Architect peers to tackle unique and complex customer challenges, sharing knowledge across the team.
  • Maintain current market awareness of network, cloud, and competitive technologies, including emerging automation platforms and methodologies.
  • Represent Gluware at industry events, conferences, and partner engagements as a subject matter expert.

Requirements:

  • 7+ years of experience with enterprise network architectures, products, and configurations - including routers, switches, firewalls, SD-WAN, and related network technologies.
  • 3+ years of customer-facing Presales experience, with a proven ability to run complex technical sales cycles.
  • Exceptional communication and presentation skills - equally comfortable in a whiteboard session with network engineers and a business review with IT leadership.
  • Expertise in network vendor CLI configurations, regular expressions, and JavaScript or Python scripting;
  • Industry certifications such as CCIE, CCNP, or equivalent desired.
  • Hands-on experience with REST API integrations and data modeling using JSON, YANG, YAML, or XML.
  • Familiarity with network configuration compliance, audit workflows, and intent-based networking concepts.
  • Hands-on experience building or demonstrating AI-powered automation solutions.
  • Working knowledge of DevOps tools such as Ansible and Terraform.
  • Familiarity with Linux administration.
  • Working knowledge of public and hybrid cloud platforms.
  • Working knowledge of leading virtualization and container solutions.
  • Self-directed and results-driven, with a demonstrated ability to thrive in a fast-growing, dynamic environment.
  • Experience with ITSM platforms (particularly ServiceNow) and enterprise CMDB solutions.

Education:

  • Bachelor's degree in computer programming, information systems, engineering, or equivalent work experience.

Travel:

  • Up to 30%, with occasional domestic and international travel for customer engagements and industry events.

What We Offer

  • Competitive salary and comprehensive benefits.
  • Meaningful equity - join a high-growth company at a compelling inflection point.
  • Remote-friendly culture with a collaborative, low-ego engineering team.
  • Real ownership: you will shape infrastructure decisions, not just execute tickets.
  • The chance to work at the intersection of enterprise networking and cutting-edge AI automation.

Apply