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Remote Itsm Jobs in Missouri (NOW HIRING)

Jobgether

... ITSM platforms will be central to the role. Success requires a customer-first mindset, strong ... This is a fully remote position with a permanent night-shift schedule and a long-term opportunity ...

Gluware, Inc

Senior Solutions Architect

Kansas City, MO · On-site +1

... including ITSM, CMDB, IPAM, and CI/CD pipelines. * Develop and deliver compelling product ... Remote-friendly culture with a collaborative, low-ego engineering team. * Real ownership: you will ...

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Missouri?

The most popular types of Itsm jobs in Missouri are:

What are popular job titles related to Remote Itsm jobs in Missouri?

For Remote Itsm jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Missouri look for?

The top searched job categories for Remote Itsm jobs in Missouri are:

What cities in Missouri are hiring for Remote Itsm jobs?

Cities in Missouri with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 76% Physical, 10% Hybrid, and 14% Remote job distribution.

Team Lead, Enterprise Service Desk (FS)

Jobgether

Remote

Full-time

Posted 8 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Enterprise Service Desk (FS) based in Netherlands.

This role is an opportunity to lead technical service delivery within a fast-paced, enterprise-focused IT support environment.
You will serve as a senior escalation point for Tier 1 and Tier 2 analysts, helping resolve complex incidents while maintaining strong SLA performance.
The position combines hands-on troubleshooting with team leadership, coaching, quality assurance, and service management.
You will collaborate closely with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests.
Your expertise across Microsoft technologies, infrastructure, networking, endpoint management, and ITSM platforms will be central to the role.
Success requires a customer-first mindset, strong technical judgment, and the ability to translate complex issues into clear, practical solutions.
This is a fully remote position with a permanent night-shift schedule and a long-term opportunity to grow within a structured service delivery environment.

Accountabilities
  • Monitor live tickets throughout the day and enforce SLA and KPI requirements to maintain service performance, responsiveness, and customer satisfaction.
  • Provide technical and procedural escalation support to Service Desk Analysts, resolving complex issues and helping teams progress incidents efficiently.
  • Perform hands-on troubleshooting across end-user devices, systems, applications, infrastructure, and connectivity while responding to phone, email, and web-based requests as required.
  • Coach, mentor, and provide real-time guidance to Service Desk Analysts, helping develop technical capabilities and improve individual and team performance.
  • Identify team strengths and development areas and communicate relevant observations to service management during performance and review cycles.
  • Support quality assurance activities by reviewing ticket quality, documentation, escalation practices, and adherence to service management standards.
  • Review and approve escalations to Tier 3 and specialist teams, ensuring tickets contain accurate information, appropriate troubleshooting history, and clear next steps.
  • Collaborate with Tier 3 engineers and subject-matter experts to coordinate complex incident resolution and minimize service disruption.
  • Apply knowledge of client contracts and service commitments to ensure requests and incidents are handled in accordance with agreed obligations.
  • Support incident, request, problem, change, and major incident management processes within the service delivery model.
  • Assist with onboarding and training of new Service Desk team members, helping them understand technical procedures, tools, and service expectations.
  • Continuously identify opportunities to improve service quality, ticket hygiene, escalation processes, and overall operational efficiency.
Requirements
  • Minimum 5 years of experience in IT support, service desk, infrastructure support, or a closely related technical service delivery environment.
  • Experience working within a large-scale service delivery organization is an advantage.
  • Strong experience with the ServiceNow ITSM platform and practical knowledge of ITIL principles and service management practices.
  • Demonstrated experience across incident, service request, problem, change, and major incident management.
  • Strong technical knowledge of IT infrastructure, desktop support, networking, and enterprise environments.
  • Hands-on experience with Microsoft Windows 10/11, Microsoft Server 2016-2025, Microsoft 365, and Intune.
  • Experience with Entra ID/Azure Active Directory, traditional Active Directory, Citrix XenApp, and virtualization technologies such as VMware, Hyper-V, or Proxmox.
  • Familiarity with Cisco Meraki and email security platforms such as Proofpoint or Mimecast.
  • Ability to provide advanced technical troubleshooting and act as an effective escalation point for Tier 1 and Tier 2 support teams.
  • Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders at different organizational levels.
  • Excellent customer service and service management capabilities, with a professional and solutions-oriented approach.
  • Ability to explain technical concepts clearly in simple, accessible language.
  • High-energy, collaborative, and approachable leadership style with a strong focus on coaching and team development.
  • Ability to work effectively under pressure, prioritize competing demands, and manage multiple tickets and escalations simultaneously.
  • Technical certifications or additional IT training are advantageous.
  • Willingness to commit to a long-term remote work arrangement and a permanent night-shift schedule.
Benefits
  • 100% remote, work-from-home arrangement.
  • Long-term opportunity within an enterprise IT service delivery environment.
  • Opportunity to lead and mentor a technical Service Desk team.
  • Exposure to a broad range of enterprise infrastructure, Microsoft, networking, security, virtualization, and ITSM technologies.
  • Opportunity to develop advanced technical escalation and service management expertise.
  • Collaborative environment with opportunities to work alongside Tier 3 engineers and specialist teams.
  • Permanent night-shift schedule designed around the operational requirements of the role.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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