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Remote Itsm Jobs in Minnesota (NOW HIRING)

US Bank

End Point Systems Engineer

Saint Paul, MN · Remote

Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

US Bank

End Point Systems Engineer

Hopkins, MN · Remote

Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ... Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical ...

Mortenson

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

Lead enterprise network operations including ZTNA, LAN/WAN/Wi-Fi, firewalls, segmentation, remote ... Strong ITSM discipline with experience managing change control, incident response, and operational ...

ImageTrend

IT Systems Engineer

Eagan, MN · On-site +1

$80K - $110K/yr

Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN ... Familiarity with ITSM processes, change management, and incident/problem management workflows.

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Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Minnesota? The most popular types of Itsm jobs in Minnesota are:
What are popular job titles related to Remote Itsm jobs in Minnesota? For Remote Itsm jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in Minnesota look for? The top searched job categories for Remote Itsm jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Itsm jobs? Cities in Minnesota with the most Remote Itsm job openings:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Minnesota as of July 2026, with employment types broken down into 3% Locum Tenens, 85% Full Time, 4% Part Time, 1% Temporary, and 7% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution.

ServiceNow Virtual Agent Developer - 26-09325

CVC - IT

Saint Paul, MN • Remote

$54.50 - $75/hr

Full-time

Posted 3 days ago

Job description

Job Title: ServiceNow Virtual Agent Developer

Location: Remote, USA
Duration: 6 Months (Possible Extension)

Job Summary

We are seeking an experienced ServiceNow Virtual Agent Developer to lead the implementation and configuration of intelligent self-service solutions within the ServiceNow Employee Center. The ideal candidate will have strong expertise in ServiceNow Virtual Agent, Employee Center, Service Catalog, and IT Service Management (ITSM), with the ability to design conversational workflows that enhance employee support, automate service requests, and improve overall user experience.

Key Responsibilities
  • Design, configure, develop, and deploy ServiceNow Virtual Agent solutions within the ServiceNow Employee Center.
  • Build intelligent conversational experiences using Virtual Agent Topics, Conversation Designer, Dialog Flows, and Decision Trees.
  • Configure Virtual Agent to route users to appropriate:
    • Service Catalog Items
    • Record Producers
    • Knowledge Articles
    • Incident Creation
    • Service Requests
  • Design conversational workflows that improve employee self-service and reduce service desk workload.
  • Configure and maintain Service Catalog Items, Record Producers, Variables, Catalog Client Scripts, and Request Fulfillment workflows.
  • Integrate Virtual Agent with core ServiceNow ITSM modules, including:
    • Incident Management
    • Request Management
    • Service Catalog
    • Knowledge Management
  • Collaborate with business stakeholders to gather requirements and translate them into scalable automation solutions.
  • Perform unit testing, system testing, troubleshooting, defect resolution, and deployment validation.
  • Optimize chatbot performance based on user interactions and business feedback.
  • Prepare technical documentation, implementation guides, configuration documents, and knowledge transfer materials.
  • Provide regular project status updates, identify risks, communicate blockers, and ensure timely project delivery.
Required Qualifications
  • 3–5+ years of hands-on experience as a ServiceNow Developer, Engineer, or Administrator in enterprise environments.
  • Proven experience implementing ServiceNow Virtual Agent in production environments.
  • Strong expertise configuring:
    • Virtual Agent Topics
    • Conversation Designer
    • Dialog Flows
    • Decision Trees
    • Natural Language Understanding (NLU) (preferred)
  • Strong experience with:
    • Employee Center
    • Service Catalog
    • Record Producers
    • Catalog Items
    • Request Fulfillment
  • Experience integrating Virtual Agent with:
    • Incident Management
    • Request Management
    • Knowledge Management
  • Strong understanding of ServiceNow platform architecture and development best practices.
  • Experience testing, debugging, and optimizing Virtual Agent conversations.
  • Excellent analytical, troubleshooting, communication, and problem-solving skills.
Preferred Qualifications
  • Experience with Now Assist (Generative AI) or Virtual Agent AI Search.
  • Experience using Flow Designer.
  • Experience with IntegrationHub.
  • Experience developing custom ServiceNow applications.
  • JavaScript development experience.
  • Experience integrating REST and SOAP APIs.
  • Experience with HR Service Delivery (HRSD) or Employee Workflows.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
  • ServiceNow Certified Implementation Specialist (CIS) certification is highly preferred.
  • Experience working in Agile development environments.
Preferred Skills
  • ServiceNow Virtual Agent
  • Employee Center
  • IT Service Management (ITSM)
  • Service Catalog
  • Incident Management
  • Request Management
  • Knowledge Management
  • Conversation Designer
  • Dialog Flows
  • Decision Trees
  • Natural Language Understanding (NLU)
  • Flow Designer
  • IntegrationHub
  • JavaScript
  • REST & SOAP APIs
  • HRSD
  • Employee Workflows
  • Agile/Scrum
  • Chatbot Development
  • Conversational AI