ZipRecruiter

Log In

1

Itsm Manager Jobs in Minnesota (NOW HIRING)

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$38 - $39/hr

Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position ... Our client is seeking a contractor to perform Knowledge Management, Change Management, and Asset ...

Minnesota Jobs

ServiceNow Administrator

Saint Paul, MN · On-site

$80K - $117K/yr

Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency. * Lead backlog ...

next page

Showing results 1-20

All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Minnesota

Itsm Manager information

See Minnesota salary details

$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for itsm manager in Minnesota is $51.18, according to ZipRecruiter salary data. Most workers in this role earn between $37.37 and $66.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Minnesota?

The most popular types of Itsm jobs in Minnesota are:

What are popular job titles related to Itsm Manager jobs in Minnesota?

For Itsm Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Minnesota look for?

The top searched job categories for Itsm Manager jobs in Minnesota are:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $106,464 per year, or $51.2 per hour.

ITSM Process Analyst - Local to Minnesota - Hybrid

On-Demand Group

Minneapolis, MN • On-site

$30 - $40/hr

Other

Medical, Dental, Vision

Posted 16 days ago

Job description

Job Title: ITSM Process Analyst

Duration: 6 months contract possibility to extend

Location: (Hybrid) Minneapolis, Minnesota

Overview

  • This role is not a short-term contract and will be extended in 2027 based on skillset and deliverables.
  • This role will strengthen service quality and advance process maturity across the enterprise. Core foundations that are already established include knowledge workflows, and a structured Change Advisory Board (CAB).
  • The organization is currently beginning to implement a robust asset and configuration management framework.
  • The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and optimized operation while enhancing governance, analytics, stakeholder engagement, and consistency across departments.
  • The ITSM Process Analyst is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform. This position supports operational excellence by aligning processes with ITIL standards and maximizing ServiceNow s capabilities across multiple IT domains.

Responsibilities

Facilitate CAB meetings and track required follow-ups

Ensure compliance with ITIL/ITSM best practices and organizational policies

Monitor change performance metrics, trends, and compliance, producing regular reports and insights

Administer and maintain Change Management processes in ServiceNow

Improve change policies, workflows, and efficiency through data-driven insights

Ensure Change documentation meets quality and compliance standards

Identify opportunities for process improvement, automation, and SLAs within ServiceNow

Curate and maintain the Knowledge Base in ServiceNow

Partner with process owners, subject matter experts, and support teams to capture knowledge and convert it into usable articles

Oversee lifecycle management of knowledge articles, including creation, review, approval, publishing, retirement, and archiving

Ensure content accuracy, relevance, and consistency across all knowledge bases

Monitor article performance, usage and customer satisfaction

Mandatory Skills

Bachelor s degree in information technology, Communications, Technical Writing, or related field. Or relevant experience in lieu of bachelor s degree.

3+ years of experience supporting or managing ITSM processes, including Change Management, Knowledge Management, or Asset/Configuration Management

Hands on experience in ServiceNow CAB Workbench, Knowledge Modules, and CMDB Workspace

Hands on experience administering or supporting ServiceNow ITSM modules

Experience with CMDB governance, asset lifecycle management, and discovery tooling

Background supporting enterprise change governance, including CAB facilitation

Proven ability to write clear documentation, workflows, and operational procedures

Strong understanding of ITIL foundations and practical application within an enterprise environment

Demonstrated ability to analyze data, build reports, and present insights

Desired Skills

Prior experience as an IT process owner

Experience with ServiceNow administration, development, and/or platform tools

Experience with ServiceNow Business Management modules

Experience with ServiceNow Service Management modules

Experience as a facilitator or communications lead for collaborative IT initiative

The projected hourly range for this position is $30-40/hr.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Apply