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Itsm Manager Jobs in Minnesota (NOW HIRING)

Room & Board

IT Support Manager

Golden Valley, MN · On-site

Own and evolve ITSM/ITIL practices, establishing KPIs and SLAs, and using service data and ... Manage and enhance the IT ticketing platform (including upcoming implementation of new platform ...

Room & Board

IT Support Manager

Golden Valley, MN

$85K - $120K/yr

Own and evolve ITSM/ITIL practices, establishing KPIs and SLAs, and using service data and ... Manage and enhance the IT ticketing platform (including upcoming implementation of new platform ...

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$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for itsm manager in Minnesota is $51.18, according to ZipRecruiter salary data. Most workers in this role earn between $37.37 and $66.10 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Minnesota? The most popular types of Itsm jobs in Minnesota are:
What are popular job titles related to Itsm Manager jobs in Minnesota? For Itsm Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Minnesota look for? The top searched job categories for Itsm Manager jobs in Minnesota are:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Minnesota as of July 2026, with employment types broken down into 86% Full Time, 4% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $106,464 per year, or $51.2 per hour.
Manager of ITSM Operations

Manager of ITSM Operations

Ryan Companies

Minneapolis, MN

$105K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Description:

Ryan Companies has an immediate hiring need for an IT Support Center Manager. This is an IN-OFFICE role in our corporate headquarters in downtown Minneapolis.

The Support Center Manager is responsible for the day-to-day operations of the Support Center team by leading and supporting the team to ensure an efficient and excellent customer service experience.
Strong technical background combined with customer service experience, problem solving style with ability to motivate the team to achieve specific goals. Ensure high quality technical support while maintaining and exceeding service levels.

With more than 80 years in business and 16 offices (and growing!), Ryan offers comprehensive commercial real estate solutions to customers across the US. We bring a collaborative, relationship-driven approach to delivering spaces where people thrive and businesses succeed. Join a company with an outstanding culture and competitive benefits. At Ryan, we don't just build buildings - we build stories.

What you can expect to do:

  • Monitor and delegate support requests through various channels; walk-up, phone, email, and self-service ticketing to ensure SLAs are met

  • Work independently and collaborate with internal team members, and external groups to triage and troubleshoot issues, escalating or reporting issues when necessary

  • Oversee the lifecycle of user accounts; helping provisioning new hires as needed, making appropriate changes and disabling and offboarding when appropriate

  • Serve as an administrator of ITSM Incident and Problem Management tools

  • Monitor call queue and staffing levels to ensure proper coverage

  • Manages priorities and team schedules

  • Staff training; management of Support Analyst onboarding including all required training and measuring performance

  • Provide operational guidance to Support Analysts

  • Ensure staff is effectively scheduled to provide proper coverage

  • Create, update and manage applicable Support Center policies

  • Provides phone support during coverage gaps and or peak volume periods

  • Create and manage daily and monthly Incident reports

What we expect to you bring:

  • Bachelor's degree in computer science, information technology, or a related field

  • At least two years of experience as a Help Desk Manager or in a technical support role

  • Strong technical background

  • Excellent analytical and troubleshooting skills

  • Ability to work under pressure

  • Leadership development

  • High level of engagement

Compensation:

The base pay range is $105,000-$130,000/Annually. The salary may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility:

Position requires verification of employment to work in the U.S.

Benefits:

  • Competitive Salary

  • Medical, Dental and Vision Benefits

  • Retirement and Savings Benefits

  • Flexible Spending and Health Savings Accounts

  • Life Insurance

  • Short-Term and Long-Term Disability

  • Educational Assistance

  • Paid Time Off (PTO)

  • Employee Assistance and Wellness Programs

  • Parenting Benefits

  • Employee Discount Programs

  • Pet insurance

  • Ryan Foundation - charitable matching funds

  • Paid Time for Volunteer Events

Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.

Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Notice to Candidates:

Please be advised that initial outreach regarding employment at Ryan Companies will only occur via email from the domain @ryancompanies.com email address. If you recieve communication from someone you believe is impersonating Ryan Companies, please report it to us at humanresources@ryancompanies.com

Non-Solicitation Notice to Recruitment Agencies:

Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.

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