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Itsm Manager Jobs in Minnesota (NOW HIRING)

Innosoul inc

Program Manager

Saint Paul, MN · On-site

MNSITE-3830-PrgM Hybrid/Local Govt Program Manager (15+) with BA, product/service/change management, ITSM experience Location: St. Paul, MN (Met Council) Duration: 12 Months Qualifications Any of the ...

All Surfaces Inc.

IT Service Desk Analyst

Bloomington, MN · On-site

$50K - $60K/yr

Create, update and manage support tickets in an IT Service Management (ITSM) system to ensure accurate documentation of issues, support interactions and resolutions * Maintain accurate asset tracking ...

BioMADE

Network Administrator II

Minneapolis, MN · On-site

$105K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role also carries responsibility for WAN circuit management, ITSM ticket ownership, and supporting the organization's compliance and audit posture. This position will report to the IT Manager and ...

Blueface Ltd

Senior ServiceNow Engineer

Virginia, MN · On-site

$110 - $140/hr

Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.* Build and enhance ServiceNow workflows, automation ...

Fairview Health Services

Lead CMDB Specialist

Minneapolis, MN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure CI data supports ITSM processes (Incident, Change, Asset, Problem Management) and other ITOM applications. * Data Modeling & Management: Ensure lifecycle management is enforced to insure ...

Fairview Health Services

Lead CMDB Specialist

Minneapolis, MN · On-site

$114K - $162K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure CI data supports ITSM processes (Incident, Change, Asset, Problem Management) and other ITOM applications. * Data Modeling & Management: Ensure lifecycle management is enforced to insure ...

Kforce Technology Staffing

ServiceNow Developer

Minneapolis, MN · On-site

$56.25 - $77.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain communication with management and customers II REQUIREMENTS: * Bachelor's degree in MIS or Computer Science or other IT related * 0-1 years of experience using ITSM systems (Remedy ...

Sunrise Banks

APPLICATIONS SUPPORT ENGINEER - 2

Saint Paul, MN · Hybrid

$72K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to ...

Sunrise Banks

APPLICATIONS SUPPORT ENGINEER - 2

Saint Paul, MN · On-site

$72K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to ...

Mortenson

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong ITSM discipline with experience managing change control, incident response, and operational KPIs. * Demonstrated ability to manage vendors, contracts, and service delivery outcomes in a ...

M. A. Mortenson Company

IT Manager - Infrastructure

Minneapolis, MN · On-site

$129K - $193K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong ITSM discipline with experience managing change control, incident response, and operational KPIs. * Demonstrated ability to manage vendors, contracts, and service delivery outcomes in a ...

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Showing results 21-40

All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Minnesota

Itsm Manager information

See Minnesota salary details

$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for itsm manager in Minnesota is $51.18, according to ZipRecruiter salary data. Most workers in this role earn between $37.37 and $66.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Minnesota?

The most popular types of Itsm jobs in Minnesota are:

What are popular job titles related to Itsm Manager jobs in Minnesota?

For Itsm Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Minnesota look for?

The top searched job categories for Itsm Manager jobs in Minnesota are:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $106,464 per year, or $51.2 per hour.

Senior Manager of Central Resources

avisystems

Minneapolis, MN

Full-time

Re-posted 27 days ago

Job description

The Senior Manager of Central Resources provides strategic leadership and operational oversight of the Central Resources (CR) team, ensuring high-quality, competitive services to branch operations. This role directs CR managers and supervisors, enhances the branch experience, and ensures centralized services remain cost-effective and competitive with third-party vendors.

What You Will Be Doing:

  • Define and execute the strategic direction of Central Resources to support branch operations.
  • Partner with manufacturers and internal leaders (Innovation, Delivery, Service, Practices,
    Operations) to enhance quality, standards, and new product deployment.
  • Serve as liaison between branches and CR to ensure alignment and clear communication.
  • Lead internal project kick-offs, knowledge sharing, and design reviews.
  • Lead and develop CR managers and supervisors, including Installation, Engineering, CAD, and Scheduling functions.
  • Align career development and training with company partnerships, sales levels, and industry trends.
  • Establish KPIs to monitor the effectiveness of Central Resources performance, technical standards, and project delivery.
  • Regularly report on the adoption of standardized methodologies, the success of Central Resources, and project outcomes to senior leadership.

What You Bring to Assure Success: 

  • Bachelor’s degree required
  • 5+ years of progressive design experience in audio/video and networking systems; installation experience preferred
  • AV industry certifications (AVIXA, AQAV, CompTIA, or equivalent)
  • Proficiency in AutoCAD 2016 or later
  • Expertise in audio, video, broadcast, control, and networking systems design
  • Strong technical, analytical, and problem-solving skills, including the ability to interpret complex documents and data.
  • Proficiency with ERP, CRM, CMS, HRMS, LMS, ITSM systems and Microsoft Office tools
  • Effective written and verbal communication skills, including presenting complex topics.
  • Demonstrated leadership skills, including team collaboration, conflict resolution, customer service, and professional development

Apply