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Senior Director Information Technology

$167K - $268K/yr

... Part-time Full Time Salary Range Min - Max (USD) $167703 - $268325 Country United States Date 15 ... The role drives ITSM process maturity, service desk operations, and the integration of Data ...

icorp

Engineer Site Support

Woodridge, IL · On-site

$40 - $55/hr

Time Commitment: ~100 hours per month (Flexible schedule / Part-time) * Experience Required ... ITSM Tools: Hands-on experience with ServiceNow (specifically handling incident, change, and ...

icorp

Engineer Site Support

Woodridge, IL · On-site

$40 - $55/hr

Time Commitment: ~100 hours per month (Flexible schedule / Part-time) * Experience Required ... ITSM Tools: Hands-on experience with ServiceNow (specifically handling incident, change, and ...

icorp

Engineer Site Support

Woodridge, IL · On-site

$40 - $55/hr

Time Commitment: ~100 hours per month (Flexible schedule / Part-time) * Experience Required ... ITSM Tools: Hands-on experience with ServiceNow (specifically handling incident, change, and ...

St. John's University

Manager On-Site Support

Jamaica, NY · On-site

$96K - $100K/yr

Where appropriate, the ITIL framework and ITSM enterprise application should be implemented to ... part-time, student workers) are fully trained on the processes, policies, and protocols of the ...

GDR

Support Services Deskside Technician

Irvine, CA · On-site

$21 - $25/hr

Familiarity with ITSM / ticketing system terminology and concepts. Participate in On-Call shift ... part-time, or school experience acceptable). Exposure to supporting users in a professional ...

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Part Time Itsm information

What is the difference between Part Time Itsm vs Part Time Service Desk Analyst?

AspectPart Time ItsmPart Time Service Desk Analyst
CertificationsITSM frameworks (ITIL), basic technical certificationsITIL, CompTIA A+, basic technical certifications
Work EnvironmentIT service management teams, help desk supportHelp desk, technical support teams
Industry UsageIT service providers, large organizationsIT support departments, tech companies
Search & Comparison IntentUnderstanding ITSM roles, service management tasksTechnical support, troubleshooting tasks

Part Time Itsm roles focus on managing IT services using frameworks like ITIL, emphasizing process improvement and service delivery. Part Time Service Desk Analysts primarily handle technical support and troubleshooting for end-users. While both roles involve IT support, Part Time Itsm emphasizes service management processes, whereas Part Time Service Desk Analysts focus on direct technical assistance.

More about Part Time Itsm jobs
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What job categories do people searching Part Time Itsm jobs look for? The top searched job categories for Part Time Itsm jobs are:
Part Time Itsm jobs near you
Lead Product Manager ITSM/ITOM

Lead Product Manager ITSM/ITOM

Alliant Credit Union

Chicago, IL • Hybrid

$92K - $144K/yr

Full-time, Part-time

Posted 20 days ago

Job description

Essential Responsibilities

  • Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and continuous improvement for CSDM, CMDB, ITAM, Change Management, Incident Management, and Problem Management.
  • Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets.
  • Lead ITAM practices across hardware and software asset lifecycles, establishing controls for asset visibility, compliance, utilization, and audit readiness.
  • Oversee Change Management governance, including policy adherence, risk assessment, change review processes, stakeholder engagement, and measurement of change quality and effectiveness.
  • Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions.
  • Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational requirements into scalable processes, standards, and platform capabilities.
  • Establish and monitor key service management metrics, controls, and reporting to measure process effectiveness, support leadership decision-making, and identify opportunities for automation and maturity advancement.
  • Ensure regulatory and compliance readiness by maintaining documented procedures, evidencing control execution, supporting audits, and embedding governance requirements into day-to-day service management operations.

Education & Years of Experience

  • Minimum - 4 Years Bachelors Degree in Computer Sciences, Technology, Business or related
  • Minimum - 5 Years of Agile/Scrum Methodologies, Product Management or related
  • Minimum – 5 years of experience in IT Service Management and/or IT Operations Management, with hands-on expertise in ServiceNow and disciplines such as CMDB, CSDM, ITAM, Change Management, Incident Management, and Problem Management.
  • Preferred qualifications include experience with ServiceNow SAM Pro and HAM Pro, participation in or leadership of a Change Advisory Board or similar change governance committee, and certifications such as ServiceNow certifications, CSDM Foundations, and ITIL.

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $92,600.00 to $144,100.00‎ Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

  • Annual performance bonus
  • Work from home up to 3 days a week
  • Paid parental leave
  • Employee discount programs
  • Time off including paid personal and sick days
  • 11 paid holidays
  • Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.