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Intern Itsm Jobs (NOW HIRING)

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

chromalloy

IT Infrastructure - Intern

Palm Beach Gardens, FL · Hybrid

$14.25 - $19/hr

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy's IT Service Management platform, Freshservice. This role is not an enduser support ...

AirLife

IT Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

Familiarity with PowerShell and IT Service Management (ITSM) ticketing tools is a plus. Level of ... IT intern position. Hands-on or coursework experience with any of the following is a plus:

AirLife

IT Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

Familiarity with PowerShell and IT Service Management (ITSM) ticketing tools is a plus. Level of ... IT intern position. Hands-on or coursework experience with any of the following is a plus:

McKee Foods

IT Intern - Helpdesk

College Dale, TN

$20.68/hr

IT Intern - Helpdesk Join America's favorite family bakery since 1934-home of Little Debbie, Drake ... Document, track, and monitor issues using our ITSM tools (such as FreshService), identifying and ...

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How much do intern itsm jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for intern itsm in the United States is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are ITSM interns?

ITSM interns are students or recent graduates who work in Information Technology Service Management (ITSM) roles to gain practical experience. They assist with processes related to managing and delivering IT services within an organization, such as incident management, service requests, and change management. ITSM interns often work under the supervision of IT professionals, helping maintain service quality and improve IT processes. This role allows interns to learn about IT frameworks like ITIL and gain hands-on skills valuable for a future IT career.

What are the key skills and qualifications needed to thrive as an ITSM Intern, and why are they important?

To thrive as an ITSM Intern, foundational knowledge of IT service management concepts, basic IT troubleshooting skills, and a relevant degree or coursework in IT or computer science are essential. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is often beneficial. Strong analytical thinking, communication abilities, and a proactive attitude help interns excel in team environments and adapt to dynamic workflows. These skills are crucial for effectively supporting IT service processes, ensuring smooth operations, and contributing to service delivery improvements.

What types of projects and tasks can an Intern ITSM expect to work on during their internship?

As an Intern ITSM (IT Service Management), you can expect to be involved in projects that support the management and optimization of IT services within the organization. Typical tasks may include assisting with incident and problem management, helping document and improve IT processes, and supporting the implementation of ITSM tools such as ServiceNow or Jira Service Management. You'll often collaborate closely with IT teams, end-users, and sometimes vendors to troubleshoot issues and enhance service delivery. This hands-on experience provides valuable exposure to ITIL frameworks and prepares you for roles in IT operations or service management after graduation.

What job can I get with an IT diploma?

With an IT diploma, you can qualify for roles such as IT support technician, help desk analyst, or network administrator. These positions typically require knowledge of operating systems, troubleshooting skills, and familiarity with tools like ticketing systems and network hardware.

What is the difference between Intern Itsm vs Service Desk Technician?

AspectIntern ItsmService Desk Technician
CredentialsTypically pursuing or recent graduate, no formal certifications requiredOften holds certifications like HDI, CompTIA A+ or ITIL Foundation
Work EnvironmentEntry-level, learning-focused, often in IT departments or support centersCustomer-facing, providing technical support in various industries
Employer & Industry UsageInternships in IT service management teams, tech companies, or corporate ITIT support teams across industries, including healthcare, finance, and tech

Intern Itsm roles are typically entry-level positions aimed at gaining experience in IT service management, often without formal certifications. Service Desk Technicians are more experienced, usually certified, and handle direct technical support for users. While both roles involve IT support, Service Desk Technicians have more responsibility and technical expertise.

Which type of internship is best for IT students?

Intern ITSM roles are best suited for students interested in IT service management, focusing on areas like incident management, problem resolution, and ITIL frameworks. These internships often involve exposure to ticketing systems, process documentation, and collaboration with IT teams, providing practical experience in IT operations and service delivery.

What are 10 careers in information technology?

Careers in information technology include roles such as IT support specialist, network administrator, cybersecurity analyst, software developer, systems analyst, database administrator, cloud engineer, IT project manager, hardware technician, and data analyst. These roles often require technical skills, certifications, and familiarity with tools like operating systems, programming languages, and security protocols. Intern ITSM positions can serve as entry points into these careers by providing hands-on experience in IT service management and support.

What is the role of an IT intern?

An IT intern supports the information technology team by assisting with troubleshooting hardware and software issues, maintaining network systems, and documenting IT processes. They often gain hands-on experience with tools like ticketing systems, operating systems, and basic cybersecurity practices while working under supervision. The role provides practical exposure to IT operations and may require basic technical knowledge or certifications.
What cities are hiring for Intern Itsm jobs? Cities with the most Intern Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Intern Itsm jobs? States with the most job openings for Intern Itsm jobs include:
Intern Itsm jobs near you
IT Service Management (ITSM) Non-Clinical Intern

IT Service Management (ITSM) Non-Clinical Intern

Parkview Health

Fort Wayne, IN

$14.75 - $19.75/hr

Other

Posted 18 days ago

Parkview Health rating

7.2

Company rating: 7.2 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

327th of 875 rated healthcare providers

Job description

We are seeking a motivated and detail-oriented IT Service Management (ITSM) intern to support the administration, development, and continuous improvement of Parkview's ServiceNow platform and IT Service Management (ITSM) processes. This position will receive compensation. The intern will assist with platform configuration, workflow development, incident and request management optimization, reporting, and end-user support while gaining hands-on experience with enterprise IT operations. The ideal candidate will possess strong analytical, technical, and communication skills, and will be able to translate business requirements into intuitive, automated service delivery experiences. Start your career in support and development of ServiceNow, an industry leading ITSM and automation platform.

In terms of specific projects, the intern will be tasked with designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes. Additionally, the intern will ensure that catalog items align with service definitions, user requirements, and ITSM best practices. The intern will also be required to develop client scripts, UI policies, data lookups, and form logic to enhance the request experience within the ServiceNow platform.

Key skills for this role include strong analytical abilities, attention to detail, and the capability to gather and document requirements from a range of stakeholders. Excellent communication and problem-solving abilities will also be essential. As for the work structure, the intern will be expected to work 24-40 hours per week, with required days spanning between 3-5 days per week. The internship will follow a 1st shift schedule.

Must be a current undergraduate college student or graduate college student. A specific educational focus or degree may be preferred, depending on the hosting department of the internship. A specific license and/or certification may be preferred, depending on the hosting department of the internship. GPA of 3.0 or above. Submission of Cover Letter, Resume and Letter of Recommendation. Other qualifications may vary by department of internship.

What Parkview Health employees say

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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