ZipRecruiter

Log In

1

Intern Itsm Jobs in California (NOW HIRING)

All JobsIntern Itsm JobsIntern Itsm Jobs in California

Intern Itsm information

What is an ITSM intern?

ITSM interns are students or recent graduates who work in Information Technology Service Management (ITSM) roles to gain practical experience. They assist with processes related to managing and delivering IT services within an organization, such as incident management, service requests, and change management. ITSM interns often work under the supervision of IT professionals, helping maintain service quality and improve IT processes. This role allows interns to learn about IT frameworks like ITIL and gain hands-on skills valuable for a future IT career.

What types of projects and tasks can an ITSM intern expect to work on during their internship?

As an Intern ITSM (IT Service Management), you can expect to be involved in projects that support the management and optimization of IT services within the organization. Typical tasks may include assisting with incident and problem management, helping document and improve IT processes, and supporting the implementation of ITSM tools such as ServiceNow or Jira Service Management. You'll often collaborate closely with IT teams, end-users, and sometimes vendors to troubleshoot issues and enhance service delivery. This hands-on experience provides valuable exposure to ITIL frameworks and prepares you for roles in IT operations or service management after graduation.

What are the key skills and qualifications needed to thrive as an ITSM intern, and why are they important?

To thrive as an ITSM Intern, foundational knowledge of IT service management concepts, basic IT troubleshooting skills, and a relevant degree or coursework in IT or computer science are essential. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is often beneficial. Strong analytical thinking, communication abilities, and a proactive attitude help interns excel in team environments and adapt to dynamic workflows. These skills are crucial for effectively supporting IT service processes, ensuring smooth operations, and contributing to service delivery improvements.

What is the difference between Intern Itsm vs Service Desk Technician?

AspectIntern ItsmService Desk Technician
CredentialsTypically pursuing or recent graduate, no formal certifications requiredOften holds certifications like HDI, CompTIA A+ or ITIL Foundation
Work EnvironmentEntry-level, learning-focused, often in IT departments or support centersCustomer-facing, providing technical support in various industries
Employer & Industry UsageInternships in IT service management teams, tech companies, or corporate ITIT support teams across industries, including healthcare, finance, and tech

Intern Itsm roles are typically entry-level positions aimed at gaining experience in IT service management, often without formal certifications. Service Desk Technicians are more experienced, usually certified, and handle direct technical support for users. While both roles involve IT support, Service Desk Technicians have more responsibility and technical expertise.

Which type of internship is best for ITSM students?

An ITSM internship that offers hands-on experience with IT service management tools like ServiceNow or BMC, along with exposure to ITIL frameworks, is ideal for ITSM students. Such internships often involve working in IT support, process improvement, or service delivery environments, helping students develop relevant skills and certifications.

What are the most commonly searched types of Itsm jobs in California?

The most popular types of Itsm jobs in California are:

What cities in California are hiring for Intern Itsm jobs?

Cities in California with the most Intern Itsm job openings:

Intern Itsm jobs near you
Infographic showing various Intern Itsm job openings in California as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Intern, Helpdesk

Heron Power Electronics Company

Scotts Valley, CA • On-site

$19.50 - $26/hr

Full-time

Posted 17 days ago

Job description

What to Expect
Heron Power is a startup company building cutting-edge power electronics for the 21st-century grid. We aim to debottleneck the growth of electricity generation and consumption with scalable, innovative, and less costly hardware solutions, accelerating the electrification of everything.
Our first focus goal is to build better converters (inverters & rectifiers) to connect large-scale renewables, storage, and loads to the grid. Heron Power's leadership team is made up of seasoned veterans who have designed and shipped gigawatts of power conversion products over the past decade.
We understand that no one individual knows everything. We will all learn a lot together and from each other. We strive to build a collaborative, enriching environment conducive to personal, technical, and career growth. You can expect to work in a dynamic and collaborative environment, driven by first principles engineering, solving difficult problems.
Job Overview
As an IT Helpdesk Technician Intern, you will work alongside the Systems Administrator to support onsite employees and engineering teams with computers, cloud applications, networking, printers, and shared technology. You will help resolve day-to-day issues, prepare equipment, and improve IT documentation and processes.
How You Will Contribute
  • Provide Level 1 help desk support through Jira, email, Teams, and in person.
  • Troubleshoot Windows and macOS devices, Microsoft 365, printers, peripherals, Wi-Fi, VPN, and conference room technology.
  • Configure, deploy, and maintain laptops, desktops, NUCs, monitors, and other employee or lab equipment.
  • Assist with new-hire setup, account access, MFA, onboarding, offboarding, and basic user training.
  • Install approved software and updates, image or reimage devices, and assist with Intune/Autopilot enrollment under supervision.
  • Maintain accurate ticket, asset, inventory, and knowledge-base records; document troubleshooting and escalate complex issues clearly.
  • As skills develop, assist with Microsoft 365 and Entra ID administration, Linux or lab systems, scripting, networking, and endpoint security tasks.

What You Will Bring
Must-Have Requirements
  • Current enrollment in, or recent completion of, an IT, Computer Science, Information Systems, cybersecurity, networking, or related program; equivalent hands-on experience is welcome.
  • Working knowledge of computer hardware, Windows, Microsoft Office/Outlook, and common software installation and troubleshooting methods.
  • Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and VPN.
  • Strong customer service, communication, organization, and time-management skills, with the ability to follow security and change-control procedures
  • Strong and meticulous documentation capabilities.

Nice-To-Have Requirements
  • Experience using Jira and related Atlassian ITSM solutions.
  • Familiarity with macOS, Microsoft 365, Active Directory/Entra ID, Intune, Jira, or inventory management tools.
  • Exposure to PowerShell, Linux, GitHub, Docker, UniFi networking, Teams Rooms/AV, or endpoint security.
  • Experience from a help desk, internship, campus role, home lab, personal projects, repair work, or customer-facing technical support.
  • CompTIA A+, Network+, or related coursework is a plus.
  • Experience supporting 100+ desktops.

If you are passionate about technology and enjoy working in a fast-paced environment, we would love to hear from you. Join us in accelerating the electrification of everything Heron Power Electronics Company.

Apply