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Itsm Manager Jobs in California (NOW HIRING)

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Manage client escalations and deliver regular operational reporting Required Skills * 8-12 years of hands-on ITSM and ServiceNow experience * Strong knowledge of the ITIL framework * Proven ...

KPMG

Senior Associate, ServiceNow ITSM

Los Angeles, CA

$17 - $22.75/hr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

KPMG

Senior Associate, ServiceNow ITSM

San Francisco, CA

$18.50 - $24.75/hr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in California

Itsm Manager information

See California salary details

$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for itsm manager in California is $51.59, according to ZipRecruiter salary data. Most workers in this role earn between $37.66 and $66.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in California? The most popular types of Itsm jobs in California are:
What are popular job titles related to Itsm Manager jobs in California? For Itsm Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in California look for? The top searched job categories for Itsm Manager jobs in California are:
What cities in California are hiring for Itsm Manager jobs? Cities in California with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in California as of August 2026, with employment types broken down into 47% Full Time, 7% Temporary, and 46% Contract. Highlights an 100% In-person job distribution, with an average salary of $107,298 per year, or $51.6 per hour.

ITSM Project Manager

West Advanced Technologies (WATI)

Downey, CA • On-site

Full-time

Re-posted 5 days ago

Job description

ITSM Solutions Project Manager
ISD CAB-Internal Services Department (Downey)
Downey, CA
Skills Preferred
Skills Required:
  • Strong written and verbal communication skills Extensive experience speaking, and facilitating meetings, with various levels of stakeholders including end users, developers, business analysts, and various level of Management Experience with using or developing various ITSM platforms Experience using collaboration tools (MS Teams) and Microsoft applications such as MS Word, Excel, PowerPoint, Publisher, etc.
  • Experience with developing RFIs, RFBs and RFPs Understanding and experience in Agile Development methodology as the platform chosen will be enhanced / maintained using Agile Development principles and methodology

Experience Preferred
  • 2 years within the last 3 years providing IT and software consulting services in general and specifically for ITSM platforms and supporting initiatives of comparable scope and complexity.
  • 2 years within the last 3 year's experience of being a consultant / Project Manager of large ITSM System initiatives for private or public organizations with 500+ user base Experience with different methodologies including: Implementing Lean Six Sigma Processes / Project Understanding of DevOps methodology

Education Required Miscellaneous/ Niche/ Other
Education Required: College degree (B.S. or B.A) or work experience equivalency ITIL v4; certification level of ITIL Managing Professional or ITIL Strategic Leader
Education Preferred: Currently certified Project Management Professional® PMP Lean Six Sigma; certification level of Green Belt or higher DevOps Methodology
Regards
Sunil Damagalla
West Advanced Technologies, Inc
E: sunil.d@wati.com D: 279-666-5837
Serving government agencies for 22 Years
www.wati.com 1610 R St, Suite 300, Sacramento, CA 95811

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