Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and ... independently in a remote environment * Preferred: Salesforce administration, NetSuite ERP ...
Quick apply
Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and ... independently in a remote environment * Preferred: Salesforce administration, NetSuite ERP ...
ServiceNow Developer
San Ramon, CA · Remote
$60.25 - $83/hr
Custom application development Module configuration (ITSM, HR, SecOps, CMDB, and custom ... Remote
ServiceNow Developer
San Ramon, CA · Remote
$60.25 - $83/hr
Custom application development Module configuration (ITSM, HR, SecOps, CMDB, and custom ... Remote
Solution Sales Executive, JSM
Mountain View, CA · On-site +1
Expert Product Selling : Act as a knowledge leader in ITSM industry trends to inform sales ... In The United States or Remote , we have three geographic pay zones. For this role, our current ...
New
Solution Sales Executive, JSM
Mountain View, CA · On-site +1
Expert Product Selling : Act as a knowledge leader in ITSM industry trends to inform sales ... In The United States or Remote , we have three geographic pay zones. For this role, our current ...
New
ServiceNow Developer
San Ramon, CA · On-site +1
$125K/yr
Responsibilities: • Custom application development • Module configuration (ITSM, HR, SecOps ... Remote
ServiceNow Developer
San Ramon, CA · On-site +1
$125K/yr
Responsibilities: • Custom application development • Module configuration (ITSM, HR, SecOps ... Remote
Mainframe DB2 Database Administrator
Los Angeles, CA · Remote
$140K - $155K/yr
You will work remote and will install, customize, upgrade, maintain, and tune up a massive DB2 ... Manage changes within standard control processes and mechanisms using ITIL/ITSM practices.
Mainframe DB2 Database Administrator
Los Angeles, CA · Remote
$140K - $155K/yr
You will work remote and will install, customize, upgrade, maintain, and tune up a massive DB2 ... Manage changes within standard control processes and mechanisms using ITIL/ITSM practices.
Service Desk Manager - Tier II
Anaheim, CA · On-site +1
$93K - $108K/yr
... remote teams effectively. * Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings. * Experience with ITSM tools and incident/problem ...
Service Desk Manager - Tier II
Anaheim, CA · On-site +1
$93K - $108K/yr
... remote teams effectively. * Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings. * Experience with ITSM tools and incident/problem ...
Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities * Lead technical implementation of platform features that ...
New
Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities * Lead technical implementation of platform features that ...
New
Senior ServiceNow Engineer - AI Enablement & Platform Strategy - Remote
Long Beach, CA · On-site +1
$79K - $172K/yr
Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities * Lead technical implementation of platform features that ...
New
Senior ServiceNow Engineer - AI Enablement & Platform Strategy - Remote
Long Beach, CA · On-site +1
$79K - $172K/yr
Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities * Lead technical implementation of platform features that ...
New
IT Product Specialist
Fairfield, CA · Remote
$95/hr
Remote or Fairfield, CA Job Type: Temporary (Contract) Broadcom Operations Intelligence ... Experience with ITSM/ticketing systems such as BMC Remedy and ServiceNow. * Exposure to CI/CD ...
IT Product Specialist
Fairfield, CA · Remote
$95/hr
Remote or Fairfield, CA Job Type: Temporary (Contract) Broadcom Operations Intelligence ... Experience with ITSM/ticketing systems such as BMC Remedy and ServiceNow. * Exposure to CI/CD ...
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred * Business Analyst ... Remote
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred * Business Analyst ... Remote
ServiceNow Business Analyst
San Ramon, CA · On-site +1
$95K/yr
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred * Business Analyst ... Remote
ServiceNow Business Analyst
San Ramon, CA · On-site +1
$95K/yr
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred * Business Analyst ... Remote
ServiceNow Trainer
San Ramon, CA · On-site +1
$80K/yr
... ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer ... Remote
ServiceNow Trainer
San Ramon, CA · On-site +1
$80K/yr
... ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer ... Remote
Operations Process Excellence Director
Exeter, CA · On-site +1
... ITSM platforms (NetSuite and ServiceNow preferred) * Exceptional communication and executive presence; ability to influence without authority across a complex organization Work Locations: * Remote:
Operations Process Excellence Director
Exeter, CA · On-site +1
... ITSM platforms (NetSuite and ServiceNow preferred) * Exceptional communication and executive presence; ability to influence without authority across a complex organization Work Locations: * Remote:
$105K - $135K/yr
... a remote workforce, and VoIP or unified communications administration . • Enterprise backup administration , including a restore test you personally ran. • ITSM platform administration - SLA ...
New
$105K - $135K/yr
... a remote workforce, and VoIP or unified communications administration . • Enterprise backup administration , including a restore test you personally ran. • ITSM platform administration - SLA ...
New
Device Experience Platform Developer
San Jose, CA · Remote
$115K - $218K/yr
... Remote Actions, Flow, NQL, dashboards. Advanced PowerShell scripting. Experience with REST APIs. Strong Windows endpoint and Intune knowledge. Preferred Qualifications Enterprise DEX experience. ITSM ...
Device Experience Platform Developer
San Jose, CA · Remote
$115K - $218K/yr
... Remote Actions, Flow, NQL, dashboards. Advanced PowerShell scripting. Experience with REST APIs. Strong Windows endpoint and Intune knowledge. Preferred Qualifications Enterprise DEX experience. ITSM ...
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
IT Vendor Financials & Contract Manager
San Diego, CA · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
IT Vendor Financials & Contract Manager
San Diego, CA · On-site +1
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Quick apply
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Solutions Architect
San Francisco, CA · Remote
$74.25 - $97.75/hr
Austin TX, Denver CO, Philadelphia PA, Boston MA (fully remote) About The Role We are looking for a ... Deep experience designing solutions for SaaS platforms (PSA, CRM, ERP, ITSM, workflow automation ...
Remote Itsm information
What is the difference between Remote Itsm vs Remote Service Desk Technician?
| Aspect | Remote Itsm | Remote Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-SD | CompTIA A+, HDI-SD, ITIL (optional) |
| Work Environment | ITSM platforms, ticketing systems, remote support tools | Help desk software, remote support tools, customer communication |
| Industry Usage | IT service management, enterprise IT | IT support, customer service, technical troubleshooting |
| Job Focus | Managing ITSM processes, incident/request handling, service improvement | Troubleshooting, resolving user issues, providing technical support |
Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.
How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?
Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.
What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?
To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.
What is a Remote ITSM professional?
A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in California? The most popular types of Itsm jobs in California are:
What are popular job titles related to Remote Itsm jobs in California? For Remote Itsm jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in California look for? The top searched job categories for Remote Itsm jobs in California are:
What cities in California are hiring for Remote Itsm jobs? Cities in California with the most Remote Itsm job openings:
Full-time
Posted 14 days ago
Job description
SaaS Application Support Specialist
Our client is looking for a SaaS Application Support Specialist who wants to go deeper than ticket queues. This is a hands-on role supporting and improving a connected ecosystem of enterprise SaaS platforms for a globally distributed workforce - part end-user support, part platform administration, part figuring out how to make the tools actually work better for the people using them. You will be the right hand to the Business Applications Manager on a lean, collaborative team where curiosity is rewarded and good ideas get visibility. If you like poking at systems, spotting the inefficiency nobody else noticed, and owning the fix, this one is worth a look.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .
Job Type: Direct Hire
Location: Fully Remote
Compensation: This job is expected to pay about $70,,000 annually
No Visa Sponsorship Available for this role
What You'll Do:
- Serve as a primary point of contact for SaaS platform support requests, triaging and resolving incidents and service requests through the ITSM ticketing system
- Perform hands-on administration across Salesforce and NetSuite, including user management, profiles, permission sets, flows, saved searches, custom fields, reports, and dashboards
- Configure and maintain platform integrations, and participate in user acceptance testing for enhancements and new feature rollouts
- Analyze platform usage and adoption data to identify opportunities to improve utilization, streamline workflows, and increase operational efficiency
- Contribute to project work including system enhancements, data migrations, and new platform rollouts, and maintain documentation, SOPs, and training materials
What Gets You the Job:
- 4-5 years of experience in a SaaS support, IT helpdesk, or applications analyst role
- Hands-on experience supporting or administering at least one major enterprise SaaS platform (CRM, ERP, ITSM, or similar)
- Demonstrated ability to configure and administer platforms and improve workflows, with strong troubleshooting and analytical skills
- Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and the ability to work independently in a remote environment
- Preferred: Salesforce administration, NetSuite ERP familiarity, SQL or data analytics exposure, integration tool experience (Workato, MuleSoft, or similar iPaaS), and SOX compliance understanding
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
About Irvine Technology
Sourced by ZipRecruiter
Since 2000, our Women owned company has been delivering what organizations truly need diverse, talented professionals who will take their business to new heights. ITC serves our clients and elevates our candidates through a distinct and unified team together we achieve unrivaled goals and live life to the fullest. With a proven record of creating a strong pipeline of talented candidates, Our team uplifts confident and capable Technology Specialists from one of a kind backgrounds for contract and full time opportunities across the nation.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Irvine, CA, US
Year founded
2000