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Remote Itsm Jobs in California (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... remote teams effectively. * Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings. * Experience with ITSM tools and incident/problem ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... ITSM/ticketing platform administration and process automation/scripting experience * IT asset ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... ITSM/ticketing platform administration and process automation/scripting experience * IT asset ...

Adobe

Device Experience Platform Developer

San Jose, CA · Remote

$115K - $218K/yr

... Remote Actions, Flow, NQL, dashboards. Advanced PowerShell scripting. Experience with REST APIs. Strong Windows endpoint and Intune knowledge. Preferred Qualifications Enterprise DEX experience. ITSM ...

DocuSign

AI Agentic Engineer

San Francisco, CA · On-site +1

$62 - $85/hr

Employee divides their time between in-office and remote work. Access to an office location is ... Certifications in AI, cloud computing, or ITSM platforms * Demonstrable experience in prompt ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · On-site +1

$120K - $165K/yr

SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent enterprise IT experience is a strong plus. What We Can Offer You * Career Growth: Top performers will ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · On-site +1

$120K - $165K/yr

SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent enterprise IT experience is a strong plus. What We Can Offer You * Career Growth: Top performers will ...

Oomnitza

Product Owner (US Remote)

San Francisco, CA · Remote

$120K - $165K/yr

SaaS platform and API integration experience is required. IT Asset Management, ITSM, or adjacent enterprise IT experience is a strong plus. What We Can Offer You * Career Growth: Top performers will ...

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in California?

The most popular types of Itsm jobs in California are:

What are popular job titles related to Remote Itsm jobs in California?

For Remote Itsm jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in California look for?

The top searched job categories for Remote Itsm jobs in California are:

What cities in California are hiring for Remote Itsm jobs?

Cities in California with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in California as of August 2026, with employment types broken down into 90% Full Time, 1% Part Time, and 9% Contract. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution.

ServiceNow Developer

eCIFM Solutions Inc.

San Ramon, CA • Remote

$60.25 - $83/hr

Full-time

Re-posted yesterday

Job description

Responsibilities:

Custom application development

Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)

Integration with third-party systems using REST/SOAP APIs and MID servers

Support for testing and go-live activities

Documentation and knowledge transfer

Knowledge in JavaScript, HTML, XML, and API integrations with other systems

Migrate ServiceNow configuration/customization between environments

Apply best practices for ServiceNow instance management and performance tuning

Provide end-user support and training on ServiceNow capabilities

Stay current on ServiceNow platform capabilities and best practices

Qualifications:

3-5+ years' experience developing on the ServiceNow platform

Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities

ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred

ServiceNow AI experience preferred

Deliverables:

Create a form to prepare quotations, if the state requires.

Create state defined, SLA based templates.

Create workflows that efficiently manages State-defined processes.

Make the tool web accessible

Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.

Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.

Create dashboards and reports.

Resolve/mitigate defects found from User Acceptance Testing.

Customize fields based on state requirements.

Work Location: Remote

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