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Remote Itil Trainer Jobs in California (NOW HIRING)

Diebold Nixdorf

Field Service Technician

Burbank, CA · Remote

$22 - $26/hr

... ITIL skills preferred. * Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid ... Paid Time Off The application window is expected to close September 30th 2026. #LI-DC1 #LI-Remote

Diebold Nixdorf

Field Service Technician

Los Angeles, CA · Remote

$22 - $26/hr

... ITIL skills preferred. * Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid ... Paid Time Off The application window is expected to close Sept 30th 2026. #LI-DC1 #LI-Remote

Diebold Nixdorf

Field Service Technician

Sacramento, CA · Remote

$22 - $28/hr

... ITIL skills preferred. * Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid ... Paid Time Off The application window is expected to close August 30th, 2026. #LI-DC1 #LI-Remote

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Remote Itil Trainer information

What is the difference between Remote Itil Trainer vs Remote Scrum Master?

AspectRemote Itil TrainerRemote Scrum Master
CertificationsITIL certifications, training credentialsScrum Master certifications (CSM, PSM)
Work EnvironmentOnline training sessions, workshopsFacilitating Agile teams remotely
Industry UsageIT service management, consulting firmsSoftware development, IT projects

Both roles often require certifications and involve online collaboration. While the Remote Itil Trainer focuses on delivering ITIL training and certifications, the Remote Scrum Master facilitates Agile processes within teams. They share similar remote work environments but serve different industry needs and skill sets.

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Remote Itil Trainer jobs near you

ServiceNow Trainer

San Ramon, CA • On-site, Remote

eCIFM Solutions Inc.
IT Services • 11 - 50 employees
Learn more about eCIFM Solutions Inc.external

$80K/yr

Full-time

Re-posted 11 days ago

Job description

Job Description
A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as IT service management (ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer sessions; create training materials; and assess learner progress. Their goal is to ensure users can efficiently utilize ServiceNow to improve business processes.
Primary Responsibilities
  • Facilitate live (virtual and in-person) ServiceNow training for technical and non-technical audiences.
  • Deliver targeted training on new features, portals, workflows, and catalog items.
  • Produce and maintain high-quality training videos, instructor guides, reference guides, and job aids.
  • Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
  • Maintain training materials in both digital and print formats to support broad accessibility.
  • Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
  • Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Qualifications
  • Hands on experience using the ServiceNow platform
  • 3+ years facilitating tailored in person, virtual and train the trainer training
  • 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
  • Strong verbal and written communication skills for training diverse audiences
  • Ability to simplify complex technical concepts into accessible training materials
  • Experience collaborating with cross functional teams to refine training requirements and content
  • Possess excellent customer service skills
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Understanding of ITIL foundation or ITIL certified.

Deliverables
  • Develop a training curriculum to include module-by-module breakdown with learning objectives, prerequisites, and outcomes and suggested session length and sequence for each module.
  • Create training materials that include PowerPoint/Google Slides decks with visuals and examples, hands-on exercise guides and lab instructions (where appropriate), video tutorials for complex workflows or configurations and cheat sheets for quick reference.
  • Design a Performance Analytics training package to include step-by-step guide to creating dashboards and widgets; sample datasets/mock scenarios for practice; and best practices for data visualization and reporting.
  • Generate a Train-the-Trainer Program
  • Provide Post-Training Support in the form of Q&A session recordings or FAQs, follow-up email or portal access for learners, feedback collection and analysis for future updates.
  • Centralize library of all training assets (Confluence, SharePoint, or LMS) with version control and change logs for updates.

Work Location: Remote

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