ZipRecruiter

Log In

1

Help Desk Technician 2 Jobs in California (NOW HIRING)

BKF Engineers

IT Help Desk Technician II

Costa Mesa, CA · On-site

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

BKF

IT Help Desk Technician II

Costa Mesa, CA · Hybrid

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

BKF

IT Help Desk Technician II

Newport Beach, CA · Hybrid

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

BKF

IT Help Desk Technician II

Costa Mesa, CA · On-site

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

BKF

IT Help Desk Technician II

Newport Beach, CA · Hybrid

$23 - $30/hr

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Technician 2 JobsHelp Desk Technician 2 Jobs in California

Help Desk Technician 2 information

See California salary details

$12

$22

$33

How much do help desk technician 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician 2 in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician 2, and why are they important?

To thrive as a Help Desk Technician 2, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, usually backed by relevant experience or an associate degree in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically expected. Strong communication, patience, and problem-solving abilities are vital for effectively handling user issues and collaborating with team members. These skills and qualifications are essential for efficiently resolving technical problems and maintaining high levels of user satisfaction.

What are some common challenges faced by Help Desk Technician 2s, and how can they effectively handle them?

Help Desk Technician 2s often face challenges such as prioritizing multiple support tickets, troubleshooting complex technical issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to develop strong time management skills, stay updated on the latest software and hardware, and practice clear, patient communication. Collaborating closely with Tier 1 technicians and escalating unresolved issues to higher-level support ensures efficient resolution and continuous learning opportunities.

What are Help Desk Technician 2 responsibilities?

A Help Desk Technician 2 provides technical support to users by troubleshooting and resolving hardware, software, and network issues. They handle escalated support tickets that require more advanced problem-solving than entry-level technicians. Their duties often include installing and configuring computer systems, maintaining IT documentation, and assisting with system updates. They may also train users on new technologies and collaborate with other IT staff to resolve complex problems.

What is the difference between Help Desk Technician 2 vs Help Desk Technician 1?

AspectHelp Desk Technician 2Help Desk Technician 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Experience2+ years in technical support1+ year in help desk support
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support
ResponsibilitiesAdvanced troubleshooting, user training, escalationBasic troubleshooting, ticket resolution

The main difference between Help Desk Technician 2 and Help Desk Technician 1 lies in experience, certifications, and responsibilities. Help Desk Technician 2 typically has more experience and handles more complex issues, often providing training and escalation support, whereas Help Desk Technician 1 focuses on basic troubleshooting and ticket resolution.

What are popular job titles related to Help Desk Technician 2 jobs in California? For Help Desk Technician 2 jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician 2 jobs in California look for? The top searched job categories for Help Desk Technician 2 jobs in California are:
What cities in California are hiring for Help Desk Technician 2 jobs? Cities in California with the most Help Desk Technician 2 job openings:
Help Desk Technician 2 jobs near you
IT Help Desk Technician II

IT Help Desk Technician II

BKF Engineers

Newport Coast, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Help Desk Technician II

Join our dynamic team at BKF Engineers as an IT Help Desk Technician II!

In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise to troubleshoot complex issues and mentor junior team members.

Key Responsibilities:

  • Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users.
  • Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate.
  • Oversee the installation, configuration, and upgrading of systems, applications, and peripherals.
  • Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
  • Monitor and manage help desk ticketing system to ensure timely responses and resolutions.
  • Mentor and train junior help desk staff in best practices and technologies.
  • Implement and assist in IT projects including installations, upgrades, and migrations.
  • Stay up-to-date with the latest technologies to efficiently support users and enhance systems.

Apply