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Help Desk Technician 2 Jobs (NOW HIRING)

Central Peninsula Hospital

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

This position may be filled as a Help Desk Technician Associate (I), Help Desk Technician (II), or Help Desk Technician Senior (III) depending on qualifications, experience, and organizational need.

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

VIP Staffing

Help Desk Technician

Albuquerque, NM · On-site

$21 - $25/hr

VIP Staffing is immediately hiring a Help Desk Technician for a local leading organization in ... BA degree in Computer Science or related field (preferred) * 2+ years of desktop support experience

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... One (1) years' experience as a technician in the computer field within the last (2) years ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

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Help Desk Technician 2 information

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$12

$23

$33

How much do help desk technician 2 jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk technician 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician 2, and why are they important?

To thrive as a Help Desk Technician 2, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, usually backed by relevant experience or an associate degree in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically expected. Strong communication, patience, and problem-solving abilities are vital for effectively handling user issues and collaborating with team members. These skills and qualifications are essential for efficiently resolving technical problems and maintaining high levels of user satisfaction.

What is the difference between Help Desk Technician 2 vs Help Desk Technician 1?

AspectHelp Desk Technician 2Help Desk Technician 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Experience2+ years in technical support1+ year in help desk support
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support
ResponsibilitiesAdvanced troubleshooting, user training, escalationBasic troubleshooting, ticket resolution

The main difference between Help Desk Technician 2 and Help Desk Technician 1 lies in experience, certifications, and responsibilities. Help Desk Technician 2 typically has more experience and handles more complex issues, often providing training and escalation support, whereas Help Desk Technician 1 focuses on basic troubleshooting and ticket resolution.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, contributing to job stability and growth opportunities.

What is the next job after help desk?

The next job after a Help Desk Technician 2 often involves roles such as Systems Administrator, Network Administrator, or IT Support Specialist, which typically require more advanced technical skills and certifications like CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE). These positions involve greater responsibility for network infrastructure, system management, and troubleshooting. Progression depends on experience, certifications, and specialized knowledge in areas like cybersecurity or cloud services.

What are some common challenges faced by Help Desk Technician 2s, and how can they effectively handle them?

Help Desk Technician 2s often face challenges such as prioritizing multiple support tickets, troubleshooting complex technical issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to develop strong time management skills, stay updated on the latest software and hardware, and practice clear, patient communication. Collaborating closely with Tier 1 technicians and escalating unresolved issues to higher-level support ensures efficient resolution and continuous learning opportunities.

What are Help Desk Technician 2 responsibilities?

A Help Desk Technician 2 provides technical support to users by troubleshooting and resolving hardware, software, and network issues. They handle escalated support tickets that require more advanced problem-solving than entry-level technicians. Their duties often include installing and configuring computer systems, maintaining IT documentation, and assisting with system updates. They may also train users on new technologies and collaborate with other IT staff to resolve complex problems.

Is AI replacing IT's help desk?

Help Desk Technicians 2 perform tasks that often involve troubleshooting, user support, and basic problem resolution. While AI tools can automate routine inquiries and assist in diagnostics, human oversight remains essential for complex issues, customer service, and decision-making, so AI is currently a supplement rather than a replacement for help desk roles.

What is a Level 2 help desk job description?

A Level 2 Help Desk Technician handles more complex technical issues that cannot be resolved at the first support level. They troubleshoot hardware and software problems, provide detailed technical support, and may use remote tools or diagnostic software. This role often requires deeper technical knowledge, relevant certifications, and the ability to escalate unresolved issues appropriately.
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Help Desk Technician 2 jobs near you
Help Desk Technician II

Help Desk Technician II

Park Place Technologies

Grand Rapids, MI

$19.25 - $26/hr

Full-time

Posted 9 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

88th of 230 rated it services

Job description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

  • First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
  • Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
  • Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
  • Troubleshoot and offer viable solutions to various hardware and software problems
  • Handle routine and basic technical issues that can be fixed during a phone call.
  • Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
  • Collaborate with team members and manager as needed to escalate and fix ongoing issues.
  • Responsible for installing and testing systems and software inherent to in-house computer operations.
  • Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
  • Document incoming calls & record specific issues to identify ongoing issues or patterns.
  • Create manuals to address specific problems for future reference.
  • Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
  • Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
  • Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
  • Stays abreast of new and emerging information technologies as well as current trends.
  • Provides emergency on-call support, as needed.
  • Other duties as assigned.

What we’re looking for:

  • 3-4+ years of related experience.
  • Minimum 1-2+ years’ experience in a help desk technician role.
  • Customer experience required.
  • Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
  • Ability to make decisions quickly with limited information,
  • Ability to solve complex problems.
  • Ability to read and understand complex manuals & terminology.
  • Understanding of hardware & software.
  • Excellent communication skills
  • Keen Attention to detail.
  • Ability to recognize patterns.
  • Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

  • Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

  • Associate or bachelor's degree highly preferred.

Travel:

  • 10%

What Park Place Technologies employees say

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Hours and flexibility

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