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Help Desk Technician 2 Jobs (NOW HIRING)

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ... High school diploma or GED required * 2+ years of related work experience * Cyber Security ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... Maternity Leave Requirements Minimum of 2 years' experience in Information Technology, specifically ...

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Help Desk Technician 2 information

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$12

$23

$33

How much do help desk technician 2 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk technician 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the responsibilities of a Help Desk Technician 2?

A Help Desk Technician 2 provides technical support to users by troubleshooting and resolving hardware, software, and network issues. They handle escalated support tickets that require more advanced problem-solving than entry-level technicians. Their duties often include installing and configuring computer systems, maintaining IT documentation, and assisting with system updates. They may also train users on new technologies and collaborate with other IT staff to resolve complex problems.

What skills and qualifications are needed to thrive as a Help Desk Technician 2?

To thrive as a Help Desk Technician 2, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, usually backed by relevant experience or an associate degree in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically expected. Strong communication, patience, and problem-solving abilities are vital for effectively handling user issues and collaborating with team members. These skills and qualifications are essential for efficiently resolving technical problems and maintaining high levels of user satisfaction.

What are common challenges faced by Help Desk Technician 2s, and how can they handle them?

Help Desk Technician 2s often face challenges such as prioritizing multiple support tickets, troubleshooting complex technical issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to develop strong time management skills, stay updated on the latest software and hardware, and practice clear, patient communication. Collaborating closely with Tier 1 technicians and escalating unresolved issues to higher-level support ensures efficient resolution and continuous learning opportunities.

What is the difference between Help Desk Technician 2 vs Help Desk Technician 1?

AspectHelp Desk Technician 2Help Desk Technician 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Experience2+ years in technical support1+ year in help desk support
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support
ResponsibilitiesAdvanced troubleshooting, user training, escalationBasic troubleshooting, ticket resolution

The main difference between Help Desk Technician 2 and Help Desk Technician 1 lies in experience, certifications, and responsibilities. Help Desk Technician 2 typically has more experience and handles more complex issues, often providing training and escalation support, whereas Help Desk Technician 1 focuses on basic troubleshooting and ticket resolution.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, contributing to job stability and growth opportunities.
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Help Desk Technician 2 jobs near you

Senior Help Desk Technician II

Contact Government Services, LLC

Albany, NY • On-site

$108K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Senior Help Desk Technician II
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
$108,000 - $156,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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