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Help Desk Technician 2 Jobs (NOW HIRING)

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... Maternity Leave Requirements Minimum of 2 years' experience in Information Technology, specifically ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

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Help Desk Technician 2 information

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How much do help desk technician 2 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk technician 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Help Desk Technician 2?

To thrive as a Help Desk Technician 2, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, usually backed by relevant experience or an associate degree in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically expected. Strong communication, patience, and problem-solving abilities are vital for effectively handling user issues and collaborating with team members. These skills and qualifications are essential for efficiently resolving technical problems and maintaining high levels of user satisfaction.

What is the difference between Help Desk Technician 2 vs Help Desk Technician 1?

AspectHelp Desk Technician 2Help Desk Technician 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Experience2+ years in technical support1+ year in help desk support
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support
ResponsibilitiesAdvanced troubleshooting, user training, escalationBasic troubleshooting, ticket resolution

The main difference between Help Desk Technician 2 and Help Desk Technician 1 lies in experience, certifications, and responsibilities. Help Desk Technician 2 typically has more experience and handles more complex issues, often providing training and escalation support, whereas Help Desk Technician 1 focuses on basic troubleshooting and ticket resolution.

What are common challenges faced by Help Desk Technician 2s, and how can they handle them?

Help Desk Technician 2s often face challenges such as prioritizing multiple support tickets, troubleshooting complex technical issues, and communicating technical solutions to non-technical users. To handle these effectively, it's important to develop strong time management skills, stay updated on the latest software and hardware, and practice clear, patient communication. Collaborating closely with Tier 1 technicians and escalating unresolved issues to higher-level support ensures efficient resolution and continuous learning opportunities.

What are the responsibilities of a Help Desk Technician 2?

A Help Desk Technician 2 provides technical support to users by troubleshooting and resolving hardware, software, and network issues. They handle escalated support tickets that require more advanced problem-solving than entry-level technicians. Their duties often include installing and configuring computer systems, maintaining IT documentation, and assisting with system updates. They may also train users on new technologies and collaborate with other IT staff to resolve complex problems.
More about Help Desk Technician 2 jobs
What states have the most Help Desk Technician 2 jobs? States with the most job openings for Help Desk Technician 2 jobs include:
What job categories do people searching Help Desk Technician 2 jobs look for? The top searched job categories for Help Desk Technician 2 jobs are:
Help Desk Technician 2 jobs near you

Help Desk Technician

Chesapeake Containment

Statesville, NC • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.