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Intern Itsm Jobs (NOW HIRING)

RF-SMART

IT Intern

Jacksonville, FL · On-site

$20/hr

Service Delivery Support Engineer Intern - Fall 2026US East Office (Jacksonville, FL) We exist to ... Triage and resolve tickets through the ITSM platform * Maintain knowledge base documentation

RF-SMART

IT Intern

Jacksonville, FL · On-site

$20/hr

Service Delivery Support Engineer Intern - Fall 2026 US East Office (Jacksonville, FL) We exist to ... Triage and resolve tickets through the ITSM platform * Maintain knowledge base documentation

RF-SMART

IT Intern

Jacksonville, FL

$20/hr

Service Delivery Support Engineer Intern - Fall 2026US East Office (Jacksonville, FL) We exist to ... Triage and resolve tickets through the ITSM platform * Maintain knowledge base documentation

Grow Financial Federal Credit Union

$20/hr

This role provides handson exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology and documentation. The intern will support ...

OnePoint BFG Wealth Partners

IT Intern

Parsippany, NJ · On-site

$15 - $20/hr

We are seeking an IT Intern to work closely with our IT team and support ongoing technology ... by our ITSM program. - Support our end-user base during firm wide projects and deployments ...

Vrtx

Vertex Fall Co-op, IT Workplace Services

Boston, MA · Hybrid

$20 - $35/hr

As a Vertex intern or co-op, you'll work on meaningful projects, collaborate with talented teams ... The IT Service Management (ITSM) Co-Op will work with the ITSM team to help improve how our ...

InComm Payments

CSCO Intern

Atlanta, GA · On-site

$14.50 - $19.25/hr

We're looking for a motivated Information Security Intern to work alongside our security engineers ... Experience with ticketing/ITSM tools #LI-DC1 InComm Payments provides equal employment ...

InComm Payments

CSCO Intern

Atlanta, GA

$14.50 - $19.25/hr

We're looking for a motivated Information Security Intern to work alongside our security engineers ... Experience with ticketing/ITSM tools #LI-DC1 InComm Payments provides equal employment ...

Just Salad

Summer 2026 IT Field Intern

Manhattan, NY · On-site

$17 - $17.50/hr

The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource ... comparable ITSM/help desk platform is advantageous ● Excellent problem-solving and ...

Just Salad

Summer 2026 IT Field Intern

Manhattan, NY · On-site

$17 - $17.50/hr

The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource ... comparable ITSM/help desk platform is advantageous • Excellent problem-solving and ...

Zigabyte Corporation

Zigabyte Internship

Saint Joe, IN · On-site

Cost to Intern: This is an UNPAID internship that may or may not lead to permanent full-time ... Use Remedy ITSM to properly capture, track and resolve user issues * Identify and describe Zigabyte ...

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Intern Itsm information

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How much do intern itsm jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for intern itsm in the United States is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are ITSM interns?

ITSM interns are students or recent graduates who work in Information Technology Service Management (ITSM) roles to gain practical experience. They assist with processes related to managing and delivering IT services within an organization, such as incident management, service requests, and change management. ITSM interns often work under the supervision of IT professionals, helping maintain service quality and improve IT processes. This role allows interns to learn about IT frameworks like ITIL and gain hands-on skills valuable for a future IT career.

What are the key skills and qualifications needed to thrive as an ITSM Intern, and why are they important?

To thrive as an ITSM Intern, foundational knowledge of IT service management concepts, basic IT troubleshooting skills, and a relevant degree or coursework in IT or computer science are essential. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is often beneficial. Strong analytical thinking, communication abilities, and a proactive attitude help interns excel in team environments and adapt to dynamic workflows. These skills are crucial for effectively supporting IT service processes, ensuring smooth operations, and contributing to service delivery improvements.

What types of projects and tasks can an Intern ITSM expect to work on during their internship?

As an Intern ITSM (IT Service Management), you can expect to be involved in projects that support the management and optimization of IT services within the organization. Typical tasks may include assisting with incident and problem management, helping document and improve IT processes, and supporting the implementation of ITSM tools such as ServiceNow or Jira Service Management. You'll often collaborate closely with IT teams, end-users, and sometimes vendors to troubleshoot issues and enhance service delivery. This hands-on experience provides valuable exposure to ITIL frameworks and prepares you for roles in IT operations or service management after graduation.

What job can I get with an IT diploma?

With an IT diploma, you can qualify for roles such as IT support technician, help desk analyst, or network administrator. These positions typically require knowledge of operating systems, troubleshooting skills, and familiarity with tools like ticketing systems and network hardware.

What is the difference between Intern Itsm vs Service Desk Technician?

AspectIntern ItsmService Desk Technician
CredentialsTypically pursuing or recent graduate, no formal certifications requiredOften holds certifications like HDI, CompTIA A+ or ITIL Foundation
Work EnvironmentEntry-level, learning-focused, often in IT departments or support centersCustomer-facing, providing technical support in various industries
Employer & Industry UsageInternships in IT service management teams, tech companies, or corporate ITIT support teams across industries, including healthcare, finance, and tech

Intern Itsm roles are typically entry-level positions aimed at gaining experience in IT service management, often without formal certifications. Service Desk Technicians are more experienced, usually certified, and handle direct technical support for users. While both roles involve IT support, Service Desk Technicians have more responsibility and technical expertise.

Which type of internship is best for IT students?

Intern ITSM roles are best suited for students interested in IT service management, focusing on areas like incident management, problem resolution, and ITIL frameworks. These internships often involve exposure to ticketing systems, process documentation, and collaboration with IT teams, providing practical experience in IT operations and service delivery.

What are 10 careers in information technology?

Careers in information technology include roles such as IT support specialist, network administrator, cybersecurity analyst, software developer, systems analyst, database administrator, cloud engineer, IT project manager, hardware technician, and data analyst. These roles often require technical skills, certifications, and familiarity with tools like operating systems, programming languages, and security protocols. Intern ITSM positions can serve as entry points into these careers by providing hands-on experience in IT service management and support.

What is the role of an IT intern?

An IT intern supports the information technology team by assisting with troubleshooting hardware and software issues, maintaining network systems, and documenting IT processes. They often gain hands-on experience with tools like ticketing systems, operating systems, and basic cybersecurity practices while working under supervision. The role provides practical exposure to IT operations and may require basic technical knowledge or certifications.
What cities are hiring for Intern Itsm jobs? Cities with the most Intern Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Intern Itsm jobs? States with the most job openings for Intern Itsm jobs include:
Intern Itsm jobs near you
IT Intern

IT Intern

RF-SMART

Jacksonville, FL • On-site

$20/hr

Other

Posted 21 days ago

Job description

Service Delivery Support Engineer Intern - Fall 2026US East Office (Jacksonville, FL)We exist to transform our customers and change lives  

Who We're Looking For

The Corporate IT Service Delivery Support Engineer Intern is responsible for providing technical assistance and support to internal employees at RF-SMART. This role involves diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner.

 Details of the Program: 

  • Duration: 8/17/2026 - 12/11/2026
  • Hours: 20-25 hours/week
  • Pay: $20 per hour

What You Bring:

  • Strong written and verbal communication skills
  • Strong customer service acumen
  • An excitement/passion for technology
  • An end user-focused approach

What You'll Do:

  •  Provide first-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
  • Triage and resolve tickets through the ITSM platform
  • Maintain knowledge base documentation
  • Execute onboarding, offboarding, and equipment provisioning workflows
  • Perform identity and access management tasks including user account lifecycle and password resets
  • Provision and deploy end-user equipment; support conference room setup
  • Escalate complex issues to senior team members while building independent diagnostic skills
  • Perform technical work under close supervision while building hands-on fluency across the platform stack
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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