Consultant - ITIL/ITSM Process Duration: Full Time Location: Milwaukee, Wisconsin. Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Consultant - ITIL/ITSM Process Duration: Full Time Location: Milwaukee, Wisconsin. Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Consultant - ITIL/ITSM Process Duration: Full Time Location: Naperville, Illinois. Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Consultant - ITIL/ITSM Process Duration: Full Time Location: Naperville, Illinois. Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Consultant - ITIL/ITSM Proces Duration: Full Time Location: Cincinnati, OH Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider ...
Consultant - ITIL/ITSM Proces Duration: Full Time Location: Cincinnati, OH Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider ...
Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is acceptable for this position.
Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is acceptable for this position.
Role and Responsibilities ITIL/ITSM Service Desk Coordination Responsible for timely assignment of Cases and Incidents to the correctly skilled individual to resolve a customer's submitted service ...
Role and Responsibilities ITIL/ITSM Service Desk Coordination Responsible for timely assignment of Cases and Incidents to the correctly skilled individual to resolve a customer's submitted service ...
Required Skills - ITIL, ITSM, Service Design, Service Transition, Validation & Testing, ServiceNow Job Requirements - Essential: 4+ years of experience in ITSM or IT Operations, with a strong focus ...
Required Skills - ITIL, ITSM, Service Design, Service Transition, Validation & Testing, ServiceNow Job Requirements - Essential: 4+ years of experience in ITSM or IT Operations, with a strong focus ...
Project Management Institute (PMI) PMBOK knowledge • ITIL / ITSM expertise • Risk Management expertise • Change and Release Management expertise • Scope Management expertise • EPM ...
Project Management Institute (PMI) PMBOK knowledge • ITIL / ITSM expertise • Risk Management expertise • Change and Release Management expertise • Scope Management expertise • EPM ...
Description: 3-5 yrs of production support experience in Unix / Windows Good understanding / experience in ITIL / ITSM, ticketing tool such as ServiceNow, BMC Remedy etc. Good communication skills ...
Description: 3-5 yrs of production support experience in Unix / Windows Good understanding / experience in ITIL / ITSM, ticketing tool such as ServiceNow, BMC Remedy etc. Good communication skills ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
Quick apply
Halo ITSM Developer
Salisbury, MD · Remote
$55 - $75/hr
Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.). * Proven ability to translate business requirements into clean, automated technical ...
ITSM Service Excellence Leader
Chicago, IL · On-site
$15.50 - $18/hr
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...
ITSM Service Excellence Leader
Chicago, IL · On-site
$15.50 - $18/hr
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...
The Event Management Practice Area Analyst will contribute to the planning, design, and implementation of ITIL ITSM Event processes while collaborating with stakeholders to enhance service delivery ...
The Event Management Practice Area Analyst will contribute to the planning, design, and implementation of ITIL ITSM Event processes while collaborating with stakeholders to enhance service delivery ...
ITSM Service Excellence Leader
Chicago, IL · On-site
$15.50 - $18/hr
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...
ITSM Service Excellence Leader
Chicago, IL · On-site
$15.50 - $18/hr
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...
ITSM Administrator
$73K - $91K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
ITSM Administrator
$73K - $91K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
ITSM Administrator
$91K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
New
ITSM Administrator
$91K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
New
ITSM Administrator
Alexandria, VA · On-site
$73K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
ITSM Administrator
Alexandria, VA · On-site
$73K/yr
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
New
ITIL Foundation Certification * Experience supporting Network Operations Centers or Security Operations Centers. * Experience integrating monitoring platforms and event management tools with ITSM ...
New
They are seeking an individual with expertise in ITIL and ITSM to implement best practices and manage service tools effectively. Responsibilities : • Knowledge of COBIT, ISO 2000, or CMMI • ...
They are seeking an individual with expertise in ITIL and ITSM to implement best practices and manage service tools effectively. Responsibilities : • Knowledge of COBIT, ISO 2000, or CMMI • ...
Itil Itsm information
See salary details
$6.25 - $15.38
5% of jobs
$15.38 - $24.52
5% of jobs
$24.52 - $33.65
8% of jobs
$39.74 is the 25th percentile. Wages below this are outliers.
$33.65 - $42.79
9% of jobs
$42.79 - $51.92
16% of jobs
The median wage is $54.97 / hr.
$51.92 - $61.06
19% of jobs
$64.71 is the 75th percentile. Wages above this are outliers.
$61.06 - $70.19
31% of jobs
$70.19 - $79.33
5% of jobs
$79.33 - $88.46
1% of jobs
$88.46 - $97.60
0% of jobs
$97.60 - $106.73
0% of jobs
$6
$54
$106
How much do itil itsm jobs pay per hour?
As of Sep 15, 2026, the average hourly pay for itil itsm in the United States is $54.01, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $66.35 per hour, depending on experience, location, and employer.
What is an ITIL ITSM?
An ITIL ITSM job involves managing IT services using the ITIL (Information Technology Infrastructure Library) framework and ITSM (IT Service Management) principles. Professionals in this role focus on improving IT service delivery, ensuring efficiency, and aligning IT processes with business needs. Responsibilities may include incident management, change management, problem-solving, and process optimization. ITIL certifications and experience in IT service management tools are often required.
What are the typical day-to-day responsibilities for someone in an ITIL ITSM role?
Day-to-day responsibilities in an ITIL ITSM role often include monitoring IT service performance, managing incidents, requests, and changes, and ensuring adherence to ITIL best practices across the organization. You may be tasked with facilitating service review meetings, analyzing trends to recommend process improvements, and collaborating closely with technical teams, end users, and business stakeholders. Additionally, creating and maintaining documentation, training staff on ITSM processes, and escalating critical service issues are common aspects of the job. The work environment is typically dynamic, requiring attention to detail and proactive problem-solving to keep IT services running smoothly.
What are the key skills and qualifications needed to thrive in the ITIL ITSM position, and why are they important?
To thrive in an ITIL ITSM role, you need a strong understanding of IT Service Management frameworks, process optimization, and a background in IT operations or support. Proficiency with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, and possession of ITIL Foundation or higher certifications are highly valued. Excellent analytical thinking, communication abilities, and an aptitude for stakeholder management help in addressing service issues and driving improvements. These skills are essential to ensure efficient IT service delivery, customer satisfaction, and continuous process enhancement within organizations.
Is ITIL still relevant today?
ITIL (Information Technology Infrastructure Library) remains relevant for IT service management roles, including ITIL ITSM positions, as it provides a widely adopted framework for aligning IT services with business needs. Many organizations continue to implement and certify in ITIL practices to improve service delivery and efficiency. Staying current with ITIL updates and related certifications can enhance job prospects in this field.
What jobs can I get with ITIL?
ITIL certification prepares individuals for roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, and ITIL Process Consultant. These jobs involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.
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Consultant - ITIL/ITSM Process
Milwaukee, WI • On-site
Avance Consulting Services
• Recruiting and Staffing Services • 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted yesterday
Job description
Job Description
Hi,
I hope you are doing good.
I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further
Role: Consultant - ITIL/ITSM Process
Duration: Full Time
Location: Milwaukee, Wisconsin.
Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4-year experience in Information Technology.
Preferred
Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
Knowledge of technology metrics, scorecard implementation, and project management best practices
ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
Knowledge of COBIT, ISO 2000, or CMMI
Analytical and Communication skills
Planning and Co-ordination skills
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Avance Consulting
Sourced by ZipRecruiter
Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Somerset , NJ, US
Year founded
2007