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Ehr Helpdesk Analyst Jobs (NOW HIRING)

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

EHR Helpdesk Analyst RTP, NC/REMOTE 12+ Months Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical ...

HighCloud Solutions

NC · On-site

$19.25 - $26.50/hr

Title EHR Helpdesk Analyst 2nd ShiftLocation Research Triangle Park, NC (Remote) Duration 11 MonthsInterview Type Webcam Interview OnlyJob Type C2C,W2 The EHR Helpdesk Analyst provides advanced ...

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare ...

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first point of contact for MyAvatar issues related to documentation workflows, scheduling, reporting, user ...

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How much do ehr helpdesk analyst jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for ehr helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

How to become an EHR analyst?

To become an EHR Helpdesk Analyst, candidates typically need a background in healthcare, information technology, or related fields, along with knowledge of electronic health record systems like Epic or Cerner. Relevant certifications such as Certified Healthcare Technology Specialist (CHTS) or vendor-specific training can enhance job prospects. Strong troubleshooting skills, familiarity with healthcare workflows, and good communication are also important for success in this role.

What does an EHR support analyst do?

An EHR support analyst is responsible for maintaining and troubleshooting electronic health record systems, ensuring they function correctly for healthcare providers. They provide technical support, assist with system updates, and may train staff on EHR use, often using tools like ticketing systems and requiring knowledge of healthcare IT standards. Their role helps ensure accurate data management and compliance with healthcare regulations.

What is the highest paid Epic analyst?

The highest paid Epic analysts typically earn between $100,000 and $130,000 annually, depending on experience, certifications, and location. Senior or specialized Epic analysts with advanced certifications and extensive experience can earn higher salaries, sometimes exceeding $140,000.

What is EHR helpdesk?

An EHR Helpdesk for an Ehr Helpdesk Analyst is a support role responsible for assisting healthcare providers and staff with electronic health record systems. The job involves troubleshooting technical issues, providing user support, and ensuring the smooth operation of EHR software, often requiring knowledge of healthcare IT and customer service skills.
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Ehr Helpdesk Analyst jobs near you

EHR Helpdesk Analyst- REMOTE

STI

Remote

$21 - $28.75/hr

Full-time

Posted 6 days ago

Job description

EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

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