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Help Desk Support Analyst Jobs (NOW HIRING)

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Rumpke

Help Desk Support Analyst

Cincinnati, OH · On-site

$19.75 - $27/hr

The Help Desk Support Analyst provides support for incoming technical calls across all Rumpke locations to ensure maximum uptime, access to software applications, and customer data. This position ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

New

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA Duration: Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System ...

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Help Desk Support Analyst information

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How much do help desk support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Help Desk Support Analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

How does a Help Desk Support Analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a Help Desk Support Analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Help Desk Support Analyst jobs
What states have the most Help Desk Support Analyst jobs? States with the most job openings for Help Desk Support Analyst jobs include:
What job categories do people searching Help Desk Support Analyst jobs look for? The top searched job categories for Help Desk Support Analyst jobs are:
Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in the United States as of June 2026, with employment types broken down into 39% Full Time, 11% Part Time, 5% Temporary, 43% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Support Analyst

Help Desk Support Analyst

Rumpke Waste & Recycling

Cincinnati, OH • On-site

$20 - $27.25/hr

Full-time

Posted 9 days ago

Rumpke rating

7.2

Company rating: 7.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

27th of 72 rated recycling and waste

Job description

Job Summary:
Rumpke Waste & Recycling is a family-owned company and one of the largest firms in the waste and recycling industry. They are seeking a Help Desk Support Analyst to provide technical support for incoming calls, ensuring maximum uptime and access to software applications and customer data. The role involves troubleshooting, monitoring incidents, and collaborating with the IT department to improve service quality.
Responsibilities:
• Support all business associates and ensure that associates receive timely and excellent customer service by fielding Help Desk requests and resolving technical issues.
• Troubleshoot software and general IT/PC issues.
• Monitor and submit updates on incident and problem tickets. Follow up with assigned personnel. Escalate to other IT groups as needed.
• Share process and best practices to other members of the IT department and business.
• Create, submit for approval and maintain knowledge base documents that are pertinent to retaining knowledge and training new Help Desk members.
• Escalate unresolved problems to Deskside support and management.
• Actively participate in the implementation of quality improvement programs for IT department.
• Other duties as assigned.
Qualifications:
Required:
• Support all business associates and ensure that associates receive timely and excellent customer service by fielding Help Desk requests and resolving technical issues.
• Troubleshoot software and general IT/PC issues.
• Monitor and submit updates on incident and problem tickets. Follow up with assigned personnel. Escalate to other IT groups as needed.
• Share process and best practices to other members of the IT department and business.
• Create, submit for approval and maintain knowledge base documents that are pertinent to retaining knowledge and training new Help Desk members.
• Escalate unresolved problems to Deskside support and management.
• Actively participate in the implementation of quality improvement programs for IT department.
• Strong organizational skills and ability to work independently, prioritize and meet deadlines.
• Strong customer service skills.
• Ability to work in an effective and consistent manner while maintaining high quality.
• Excellent oral and written communication skills.
• Ability to exhibit patience with other employees.
• Willingness to comply with established directives, policies, and best practices.
• Maintain confidentiality and security information.
• Ability to work under pressure.
• Willingness to work in a team environment.
• Excellent analytical skills.
• At least one year of desktop/software support experience or college degree within IT required.
• Frequently lifting/carrying/pushing/pulling a max of 10lbs. Occasionally up to 20lbs.
• Occasionally working outside in changing temperatures, wet/humid conditions.
• Frequently sitting/standing/walking in an office environment.
• Ability to work flexible hours; expected to work nights and weekends as needed.
• Ability to work overtime, weekends, and/or holidays.
• Must be available for 24-hour emergency calls.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.
Preferred:
• Microsoft Office365 administration experience preferred.
• Experience working in a call queue is preferred.
• Experience in working with software applications, computer hardware, printers, and other peripherals.
Company:
Rumpke Waste and Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal and recycling solutions. Founded in 1932, the company is headquartered in Cincinnati, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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About Rumpke

Sourced by ZipRecruiter

Rumpke, centered in Cincinnati, OH, US, is a leading environmental solutions provider serving the waste and recycling industry. The company, with its official website at rumpke.com, is established on the principle of providing excellent customer service alongside innovative and sustainable solutions. Rumpke offers a wide array of services, including residential, commercial, and industrial waste collections, in addition to recycling programs and landfilling services. The company was founded in 1932 by William F. Rumpke, initially as a junkyard, but evolved over time into one of the most trusted waste management providers.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1932

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