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Help Desk Support Analyst Jobs in Arkansas (NOW HIRING)

Nabholz Construction Services

Help Desk Support

Conway, AR

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Answer telephones and emails and provide support to application users Identify, evaluate and ... Ability to work in a team environment Working Relationships The Help Desk Analyst has regular ...

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

Title: ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short ... The Client is looking to fill positions that will be a part of the Applications Support Team ...

lhs

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a ... or Help Desk experience * Excellent customer service and communication skills * Valid driver ...

New

defi AUTO LLC

Client Support Desk Analyst

Little Rock, AR · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...

Parkland Health

Primary Purpose Under general supervision, provide Level 1/Level 1.5 technical support via ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Parkland Health

Primary Purpose Under general supervision, provide Level 1/Level 1.5 technical support via ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Parkland Health

... support via telephone to clinical and business end-users experiencing issues with connectivity ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Nutex Health

IT Help Desk Specialist Nutex Health is seeking an IT Help Desk Specialist to serve as a key front ... The goal is to deliver responsive, customer-focused technical support that protects productivity ...

Nutex Health

IT Help Desk Specialist Nutex Health is seeking a self-starter IT Help Desk Specialist to serve as ... Escalate unresolved issues to the next level of support personnel. * Provide accurate information ...

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All JobsHelp Desk Support Analyst JobsHelp Desk Support Analyst Jobs in Arkansas

Help Desk Support Analyst information

See Arkansas salary details

$11

$19

$29

How much do help desk support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk support analyst in Arkansas is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.26 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

What are popular job titles related to Help Desk Support Analyst jobs in Arkansas?

For Help Desk Support Analyst jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Support Analyst jobs in Arkansas look for?

The top searched job categories for Help Desk Support Analyst jobs in Arkansas are:

Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,433 per year, or $19.9 per hour.

Help Desk Support

Nabholz Construction Services

Conway, AR

$17.50 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Originally founded as a small construction company in 1949, Nabholz is now a team of more than 1,900 industry leading professionals working together to serve our clients, communities, and each other. Over the last 75+ years, we've grown into a national multi-service contractor offering a full range of construction, industrial, civil, and environmental services. 

We are proud to offer you:

  • Medical, Dental and Vision Care
  • 401(k) Retirement Savings Plan with Company Matching Contributions
  • Long-Term Disability Insurance
  • Company-Paid Life Insurance
  • Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance
  • Dependent Voluntary Life Insurance
  • Accident Recovery
  • Flexible Spending Accounts
  • Paid Holidays and Vacation
  • Direct Deposit
  • Wellness Program with Incentives

Summary: 

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end user technical problems. Requires wide degree of creativity and latitude. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service.

Essential Duties and Responsibilities: 

  • Respond to requests for technical assistance in person, via phone, chat, or email.
  • Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Provide technical assistance to computer users.
  • Regional travel to office or job sites may be required.
  • This job is safety sensitive for medical marijuana purposes.
  • All other tasks as assigned.

Education/Skill Requirements:

  • Associate degree - Info systems or Business or related field preferred.
  • 1+ years' experience in IT field.
  • Familiar with a wide variety of Info Systems concepts, practices, and procedures.
  • Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc.
  • Basic understanding of AD, DNS, DHCP for end-user needs.
  • Understanding of routers, switches, wireless, and security technologies
  • Strong interpersonal skills and problem-solving ability.
  • Excellent verbal/written communication/presentation and negotiation skills.
  • Excellent troubleshooting and diagnostic skills.
  • Positive and must work well in a team.
  • Provide consistent, high-quality support to all customers.
  • Helpful and proactive manner with a service orientation.

Physical Demands:

  • Ability to continuously sit, stand, or walk.
  • Ability to bend, squat, climb stairs, ladders, and lift occasionally.
  • Ability to lift up to 25 pounds occasionally.

Work environment:

  • Office, job site, job trailer, or field office.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.

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