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Help Desk Support Analyst Jobs Near Me

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Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications ... Position requires a high degree of analytical and organizational skill. About Us: Based in Columbus ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH

$19.75 - $27/hr

... Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... Provide friendly and positive end-user support. B. Own the technical support process for all ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... desktop support • Basic understanding of the operations of the Active Directory. • Basic ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...

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As of Aug 9, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
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A map of the United States highlighting the number of Help Desk Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Support Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Support Specialist

fi

Columbus, OH

Full-time

Medical, Dental, Vision

Re-posted 5 days ago

Job description

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. 

Fundamental Job Tasks:

Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.  Gives technical instructions in lay terms.  Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests.  Enters Incident Report tickets into Helpdesk database.  Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed.  Fulfills all service level standards for response time and quality.

Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements.  Monitors IS hardware and software inventories.  Enters hardware and software inventory data into the Helpdesk Inventory database.  Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.

Assists management with information related to external audits of hardware, software, documentation and reporting. 

Targeted Skills/Knowledge:

Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred.  The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills.  Position requires a high degree of analytical and organizational skill.

About Us:

Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.
Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

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