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Help Desk Support Analyst Jobs (NOW HIRING)

Adecco

Help Desk Support Analyst

Dublin, CA · Hybrid

$33 - $38/hr

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

KBR

Help Desk Support

Coronado, CA · On-site

$67K - $91K/yr

KBR is seeking a Help Desk Support professional/analyst to support the U.S. Navy's MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA/ San Diego, CA . This role combines ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... help desk support Highly desired 0

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: * Competitive Base Salary + Annual Merit Increases * On-the-Spot Monthly ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

SourcePro Search is conducting a search for a motivated Service Desk Analyst for a large law firm ... user support and customer service. Providing technical assistance via e-mail, phone, help desk ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

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HELP DESK Support Analyst information

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$14

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How much do help desk support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

More about HELP DESK Support Analyst jobs

What states have the most Help Desk Support Analyst jobs?

States with the most job openings for Help Desk Support Analyst jobs include:

What job categories do people searching Help Desk Support Analyst jobs look for?

The top searched job categories for Help Desk Support Analyst jobs are:

HELP DESK Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Support Analyst

Dublin, CA • Hybrid

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$33 - $38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join Adecco in a dynamic, corporate environment located within Dublin, CA. This is an exciting long-term temporary opportunity to work directly with a Fortune 500 company at their Corporate Headquarters. If you have a solid background in help desk support and are looking to advance your career within a reputable organization, this position is ideally suited for you.

 

About the Role:

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You will be the main point of contact for data-related reporting and system support needs. You will regularly analyze how the systems and reporting work and will provide data insights that drive high-value business outcomes.

 

Key Responsibilities:

  • Generate reports and validate data is accurate while meeting the Service Level Agreement (SLA).

  • Create and validate adhoc reports by writing custom queries, organizing, and formatting data in MS Excel as per business requirements.

  • Perform detailed analysis of Allocation impact; summarizing and organizing key findings for Department Leadership.

  • Execute processes to manage the implementation of Allocation systems via Allocation software and proprietary Allocation systems.

  • Perform triage of technical issues with Allocation reports, tools, and software and partner with Reporting & System Support Manager on support escalation when needed.

  • Test and validate changes to IT-supported Allocation systems

 

Qualifications:

  • Bachelor’s Degree, preferred

  • 2+ years equivalent work experience

  • Advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint)

  • Efficient verbal and written communication skills

  • Ability to independently analyze data sets to solve problem and summarize recommendations

  • Proficient with SQL (experience storing, retrieving, and manipulating data)

  • Proficient with VBA, Python, or an equivalent language coding

  • Experience working within a relational database, particularly SQL Server or Oracle

 

Additional Details:

  • Work hours: 8:00 am – 5:00 pm, Monday through Friday.

  • Hybrid work model

  • Parking: On-campus parking available.

  • Environment: Business casual dress code.

 

Why Join Adecco?

This role offers a unique opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact.

If you’re ready to elevate your career with a forward-thinking company and are excited about this opportunity, apply today! We look forward to connecting with motivated professionals eager to make a difference.


Pay Details: $33.00 to $38.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.