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Entrylevel Help Desk Analyst Jobs in Arkansas (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

360 IT Professionals

Helpdesk Analyst level 3

Little Rock, AR · On-site

$19.75 - $26.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

lhs

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a ... or Help Desk experience * Excellent customer service and communication skills * Valid driver ...

University of Kentucky

Participates in help desk and on-call activities, analyzing support trends for improvement. Performs other duties as assigned. Education Requirement Bachelor's degree in computer science, information ...

SIG Sauer

Financial Analyst I

Jacksonville, AR · On-site

This entry-level role focuses on production cost analysis, budgeting support, variance analysis ... Ability to work on complex issues and support the team by gathering information to help analyze ...

SigSauer

Financial Analyst I

Jacksonville, AR · On-site

This entry-level role focuses on production cost analysis, budgeting support, variance analysis ... Ability to work on complex issues and support the team by gathering information to help analyze ...

Stellantis

Plant Financial Analyst

Hot Springs, AR · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

Stellantis

Plant Financial Analyst

Fayetteville, AR · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

Stellantis

Plant Financial Analyst

Hot Springs, AR · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Arkansas

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Arkansas?

For Entrylevel Help Desk Analyst jobs in Arkansas, the most frequently searched job titles are:

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What cities in Arkansas are hiring for Entrylevel Help Desk Analyst jobs?

Cities in Arkansas with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

STI

Little Rock, AR • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 7 days ago

Job description

Title: Help Desk Analyst
Location: Little Rock, AR
Duration: 4+ Months
#ONSITE
Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.
ON-SITE ONLY
AVAILABLE FOR EXTENSIONS
The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.
The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.
Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
  • Answer telephones and emails and provide support to application users
  • Identify, evaluate and prioritize customer problems and services.
  • Utilize all technical resources to solve customer problems.
  • Escalate unresolved calls to appropriate support staff or service group.
  • Adhere to defined Help Desk procedures and standards.
  • Participate in on-going testing, training and departmental development.
  • Maintain accurate records and call logs for management reporting.
  • As needed, instruct end users in the appropriate use of reference materials
  • Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
  • Read and comprehend technical service manuals and publications.
  • Detect and correct equipment errors.
  • Prioritize and schedule own workload.
  • Assist in coordination of changes, upgrades and new products.
  • Manage and report time spent on all work activities.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
  • Ability to work independently as well as part of a team environment.
  • Ability to work under pressure is an essential function of the job.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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