Remote Help Desk Analyst Jobs in Arkansas (NOW HIRING)

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.  

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.   

Check out how we make a meaningful difference in the lives of others! 

https://player.vimeo.com/video/518665804 

What We Offer You: 

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO that grows with tenure
• 11 paid holidays including 2 floating holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off 
• This is a remote position.

Pay Transparency: The starting base salary range for a Business Analyst  II is $55,000 to $77,000. The starting base salary range for a Sr. Business Analyst is $67,000 to $94,000. Final compensation is determined by geographic location and a variety of factors, including qualifications, experience, skills, competencies, and internal equity. In addition to base compensation, the position is eligible for an annual incentive plan based on company and individual performance. 

Business Analyst (Level II or Senior) - Sales and Account Management

This is a multi-level position and will be filled as a Business Analyst II or Sr. Business Analyst. Candidates hired at the Senior level must demonstrate increased responsibility, autonomy, and strategic impact abilities.

Business Analyst II Overview

This role supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership in support of strategic initiatives, partner reporting, and operational effectiveness. The analyst will work crossfunctionally with Sales, Account Management, IT, Operations, and external partners to gather requirements, define solutions, and ensure successful project delivery.

Essential Duties:

• Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needs
• Establishes metrics to measure the efficiency and effectiveness of projects
• Oversees testing of each delivered objective to ensure defects are resolved before user acceptance testing
• Coordinates with project team members to obtain information related to functionality as it relates to objective development
• Creates and provides functional requirement documents to, and reviews with, project team members to identify and resolve any issues
• Contributes to business process improvement and policy analysis work for corporate strategic initiatives
• Serves as the project lead for multiple medium and large complex projects
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates
• Facilitates training on new systems and/or process implementations
• Performs other related duties and responsibilities as assigned

 Additional Responsibilities – Senior Business Analyst

In addition to the responsibilities above, the Senior Business Analyst will:

• Coordinate daytoday oversight and execution of large, complex initiatives, working closely with project teams and key stakeholders
• Provide guidance and support to project resources related to requirements development, testing activities, and implementation planning
• Facilitate crossfunctional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressed
• Take a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testing
• Support the design and implementation of new or revised processes associated with highercomplexity initiatives

Required Knowledge, Skills, and Abilities:

• Strong working knowledge of insurance industry and/or business-related operations and processes
• Strong knowledge of information gathering, planning, and organizing methods and principles
• Excellent communication and interpersonal skills including the ability to address a wide range of audiences
• Strong customer service skills
• Intermediate skills in MS Office Word, Excel, Power Point, Visio, and Project
• Ability to prioritize workflow and maintain attention to detail within time constraints
• Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel
• Ability to translate between technical and business language
• Ability to work independently on multiple tasks in a fast-paced environment

Senior Business Analyst (in addition to the above):

• Advanced knowledge of business analysis competencies
• Advanced information gathering, planning, and organizational skills
• Advanced proficiency in Microsoft Office tools
• Demonstrated ability to scope, lead, and deliver large, complex initiatives
• Proven ability to influence outcomes and guide crossfunctional teams without direct authority
• Strong problemsolving skills with the ability to formulate and evaluate solution options

Required Education and Experience:

• Bachelor's degree in a related field or equivalent work experience
• At least 2 years of business process analysis and improvement experience
• Experience working in a team-oriented collaborative environment
• Proven analytical and problem-solving experience
• Ability to document scope of a small to medium project
• Experience with process mapping and formal process documentation
• Or equivalent military experience

Senior Business Analyst (in addition to the above):

• 3+ years of progressively responsible experience in business analysis, operational improvement, data analysis, or reporting
• Demonstrated success supporting or leading large, complex initiatives

Preferred Education and Experience:

• Experience supporting Sales, Account Management, or partnerfacing teams
• Insurance industry experience, including life, dental, or related products

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.