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Entry Level Help Desk Analyst Jobs in Arkansas (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Parkland Health

... entry level software design experience or exposure. - Prefer entry level network engineering ... analysts, and other IT staff members to troubleshoot, identify and resolve technical issues ...

Carrington

Mortgage Wire Desk, II Analyst

Little Rock, AR · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

lhs

IT Support Analyst I Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a ... or Help Desk experience * Excellent customer service and communication skills * Valid driver ...

University of Kentucky

Participates in help desk and on-call activities, analyzing support trends for improvement. Performs other duties as assigned. Education Requirement Bachelor's degree in computer science, information ...

SIG Sauer

Financial Analyst I

Jacksonville, AR · On-site

This entry-level role focuses on production cost analysis, budgeting support, variance analysis ... Ability to work on complex issues and support the team by gathering information to help analyze ...

SigSauer

Financial Analyst I

Jacksonville, AR

This entry-level role focuses on production cost analysis, budgeting support, variance analysis ... Ability to work on complex issues and support the team by gathering information to help analyze ...

True North Group LLC.

Entry-Level Sales Agent

Conway, AR · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level help desk analyst in Arkansas is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.26 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $41,433 per year, or $19.9 per hour.

Help Desk Analyst

STI

Little Rock, AR • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 2 days ago

Job description

Title: Help Desk Analyst
Location: Little Rock, AR
Duration: 4+ Months
#ONSITE
Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.
ON-SITE ONLY
AVAILABLE FOR EXTENSIONS
The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.
The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.
Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
  • Answer telephones and emails and provide support to application users
  • Identify, evaluate and prioritize customer problems and services.
  • Utilize all technical resources to solve customer problems.
  • Escalate unresolved calls to appropriate support staff or service group.
  • Adhere to defined Help Desk procedures and standards.
  • Participate in on-going testing, training and departmental development.
  • Maintain accurate records and call logs for management reporting.
  • As needed, instruct end users in the appropriate use of reference materials
  • Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
  • Read and comprehend technical service manuals and publications.
  • Detect and correct equipment errors.
  • Prioritize and schedule own workload.
  • Assist in coordination of changes, upgrades and new products.
  • Manage and report time spent on all work activities.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
  • Ability to work independently as well as part of a team environment.
  • Ability to work under pressure is an essential function of the job.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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