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Help Desk Support Analyst Jobs (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Zones

Help Desk Analyst L1

Spartanburg, SC · On-site

$20 - $27.25/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Spartanburg, SC

$22 - $26/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process. Support Specialist: Develop ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Expleo

Service Desk Support Analyst

Saint Paul, MN · On-site

$41 - $45/hr

Paul, MN) Employment Type: Full-Time Are you passionate about technology and enjoy helping people solve technical challenges? Trissential is hiring a Service Desk Support Analyst to join our client ...

Robert Half

Help Desk/Desktop Support Analyst

Bethlehem, PA · On-site

$20.25 - $27.75/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

Robert Half

Help Desk/Desktop Support Analyst

Ontario, CA · On-site

$46K - $68K/yr

We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user ...

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Help Desk Support Analyst information

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How much do help desk support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Help Desk Support Analyst jobs
What states have the most Help Desk Support Analyst jobs? States with the most job openings for Help Desk Support Analyst jobs include:
What job categories do people searching Help Desk Support Analyst jobs look for? The top searched job categories for Help Desk Support Analyst jobs are:
Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Enterprise Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide. Responsibilities for the ESD Representative include: * Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
* Troubleshoot hardware, software, network connectivity, and operating system issues
* Support Microsoft Office Suite, Outlook, and video teleconferencing tools
* Respond to and resolve tickets in a high-volume service desk environment
* Deliver excellent customer service while supporting end users across multiple locations Required Qualifications for the ESD Representative include: * 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
* Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
* Strong troubleshooting, customer service, and communication skills
* Relevant IT certification (Security+ required)
* Active Secret Clearance required Compensation for the ESD Representative include: * Salary Range: $55,000 - $65,000 annually (depending on experience)
* Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law
#LI-MC1 #LI-ONSITE SEO Keywords: Enterprise Service Desk, Help Desk Support, IT Support Specialist, Desktop Support Technician, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Windows Support, Microsoft Office Support, Outlook Troubleshooting, Network Support, Cybersecurity Support, Security+ Jobs, Secret Clearance Jobs, IT Jobs Kansas City, Help Desk Kansas City, Government IT Support, End User Support, VTC Support

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