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Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... help desk support Highly desired 0

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ...

EspriGas

Help Desk Support

College Station, TX

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Satwic Inc

Help desk Support

Los Angeles, CA · On-site

$22 - $30.25/hr

System Analyst Certification: • ⁠ ⁠A+ or Microsoft Desktop certification preferred but not ... experience in roles such as Help Desk Systems Analyst or IT Support Specialist. • ⁠ ...

New

Zones

Help Desk Analyst L1

Spartanburg, SC

$20 - $27.25/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Spartanburg, SC

$22 - $26/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Health Plans Inc

Help Desk Support

Westborough, MA · On-site

$24 - $29/hr

Help Desk Support Department: Information Technology Reports To: Manager, Infrastructure and Helpdesk FLSA Status: non-exempt About HPI At HPI, we are a forward-thinking, national third-party ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

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Help Desk Support Analyst information

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How much do help desk support analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Help Desk Support Analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

How does a Help Desk Support Analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a Help Desk Support Analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Help Desk Support Analyst jobs
What states have the most Help Desk Support Analyst jobs? States with the most job openings for Help Desk Support Analyst jobs include:
What job categories do people searching Help Desk Support Analyst jobs look for? The top searched job categories for Help Desk Support Analyst jobs are:
Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Edgewater Federal Solutions, Inc.

Washington, DC • On-site

$115K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst to support a federal client in Washington, D.C. This position will be a 3rd Shift (Sunday - Thursday, 11:00Pm to 7:30AM) and will be onsite in Washington, D.C. This contractor position will be in support of the client's help desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts.    

Responsibilities
  • Demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
  • Expected to interface with internal customers and various technical support teams.
  • Demonstrate the ability to follow standard operating procedures and processes.
  • The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor. 
Qualifications
  • U.S. Citizenship is required per contract to obtain and maintain a Public Trust.
  • At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
  • At least two years' experience in desktop/laptop troubleshooting or operations support.
  • Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
  • At least five years supporting Microsoft Windows 10 and 11 operating systems 
  • At least 3-5 years' experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook. 
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills. 
  • Knowledge of iPhone or similar smart phone support. 
  • Demonstrated analytical and problem-solving skills. 
  • Strong interpersonal and communication skills who can work with people at various levels of the organization. 
  • Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook. 

Desired:

  • BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE  

This position will require weekend and/or overtime work. Position is classified as 'Essential Personnel' requiring work attendance on designated holidays and days when the cleint is Closed, such as for weather events.

Salary: $115,594 - $121,678

Additional benefits include: 

  • Paid Time Off & Holiday Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability, Life Insurance, and AD&D
  • Flexible Spending Accounts
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
  • Tuition and Technical Training Reimbursement
  • Exercise Reimbursement
  • Computer Reimbursement
  • Employee Assistance Program

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Employment Type: FULL_TIME

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