Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
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Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
Job Summary We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information ...
We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...
We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in various IT services. The Level 2 Help Desk Support Analyst will provide advanced technical support, serving as a ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in various IT services. The Level 2 Help Desk Support Analyst will provide advanced technical support, serving as a ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Quick apply
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Help Desk Support
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Help Desk Support
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...
Help Desk Support
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
Help Desk Support
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
$19.50 - $26.75/hr
Cyber Center Help Desk Support Analyst Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start * First point of contact for Tier 2 requests that are escalated to the Global ...
$19.50 - $26.75/hr
Cyber Center Help Desk Support Analyst Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start * First point of contact for Tier 2 requests that are escalated to the Global ...
Help Desk Analyst L2
$21.75 - $29.75/hr
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
$21.75 - $29.75/hr
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Portland, OR · On-site
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Portland, OR · On-site
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Analyst L2
Portland, OR · On-site
$21.75 - $29.75/hr
What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... help desk support Highly desired 0
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... help desk support Highly desired 0
Help Desk Support
Richmond, VA · Hybrid
$19.70/hr
Help Desk Support Location: Richmond, VA (Hybrid) Duration: 12 months + Possibility to Extend and ... Proven analytical and problem-solving abilities Strong interpersonal, written, and oral ...
Help Desk Support
Richmond, VA · Hybrid
$19.70/hr
Help Desk Support Location: Richmond, VA (Hybrid) Duration: 12 months + Possibility to Extend and ... Proven analytical and problem-solving abilities Strong interpersonal, written, and oral ...
Help Desk Support
Richmond, VA · On-site
$18 - $21/hr
Help Desk Support Location: Richmond, VA (Onsite) Duration: 12 months (W2 Only) Pay Rate: $18 - $21 Job/Role Description: This role supports the provisioning, modification, and deletion of user ...
Help Desk Support
Richmond, VA · On-site
$18 - $21/hr
Help Desk Support Location: Richmond, VA (Onsite) Duration: 12 months (W2 Only) Pay Rate: $18 - $21 Job/Role Description: This role supports the provisioning, modification, and deletion of user ...
Help Desk Support
$19.25 - $26.25/hr
Help Desk Support Summary Title: Help Desk Support ID: 3923 Job Type: Exempt (salaried) Location: Salt Lake City, UT Openings: 1 Description Are you ready to join an industry leader with a strong ...
Help Desk Support
$19.25 - $26.25/hr
Help Desk Support Summary Title: Help Desk Support ID: 3923 Job Type: Exempt (salaried) Location: Salt Lake City, UT Openings: 1 Description Are you ready to join an industry leader with a strong ...
Help Desk Support
$18.75 - $25.50/hr
The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Help Desk Support
$18.75 - $25.50/hr
The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Help Desk Support
Colorado Springs, CO · On-site
$35K - $58K/yr
Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...
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Help Desk Support
Colorado Springs, CO · On-site
$35K - $58K/yr
Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...
Help Desk Support
Montgomery, AL · On-site
... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...
Help Desk Support
Montgomery, AL · On-site
... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...
Help Desk Support Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do help desk support analyst jobs pay per hour?
As of Jun 26, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What does a Help Desk Support Analyst do?
A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.
What is the difference between Help Desk Support Analyst vs Technical Support Specialist?
| Aspect | Help Desk Support Analyst | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, ITIL | CompTIA A+, Network+ |
| Work Environment | Help desk, remote support, on-site | Customer sites, remote, on-site |
| Industry Usage | IT services, corporate support | IT, telecommunications, hardware |
| Common Search Intent | Basic troubleshooting, ticket resolution | Advanced technical issues, hardware/software support |
The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.
How does a Help Desk Support Analyst typically collaborate with other IT teams to resolve complex technical issues?
Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.
What are the key skills and qualifications needed to thrive as a Help Desk Support Analyst, and why are they important?
To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Help Desk Support Analyst jobs
What states have the most Help Desk Support Analyst jobs? States with the most job openings for Help Desk Support Analyst jobs include:
What job categories do people searching Help Desk Support Analyst jobs look for? The top searched job categories for Help Desk Support Analyst jobs are:
IT Security Support Analyst / Help Desk Support Specialist
Harrisburg, PA • On-site
Full-time
Posted 23 days ago
Job description
Job Summary
We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information security support, help desk support, Microsoft 365, Windows desktop/server support, incident management, vulnerability management, network monitoring, Splunk, and Tenable.
The selected candidate will support both the IT Security Team and Help Desk Team by resolving technical support tickets, assisting with security incidents, reviewing security logs, supporting vulnerability tracking, and helping ensure compliance with internal technology policies and security standards.
This position requires strong troubleshooting skills, excellent communication, attention to detail, and the ability to work independently in a hybrid work environment.
Key Responsibilities
Provide day-to-day help desk and technical support for users, workstations, systems, and enterprise applications.
Respond to, update, and resolve support tickets using an incident tracking or ticketing system.
Support information security operations, including incident documentation, vulnerability tracking, and security monitoring.
Review and interpret security logs, alerts, reports, and network monitoring data.
Assist with incident reporting, escalation, follow-up, and documentation.
Support vulnerability management activities using tools such as Tenable.
Monitor and analyze security and system activity using tools such as Splunk.
Support Microsoft Windows desktop, workstation, and server operating systems.
Provide support for Microsoft 365 / Office 365 applications and user issues.
Assist with network and computer security testing tools.
Document technical issues, security incidents, remediation steps, and support procedures.
Collaborate with Help Desk, Security, Infrastructure, and Network teams to troubleshoot and resolve issues.
Ensure all support activities follow company policies, security standards, and compliance requirements.
Escalate complex IT or cybersecurity issues to the appropriate technical teams.
Required Qualifications
Minimum 2 years of Information Security Support experience.
Minimum 2 years of Help Desk, Desktop Support, or Technical Support experience.
Experience supporting Microsoft Windows workstations and servers.
Experience with Microsoft 365 / Office 365.
Experience using incident reporting systems, ticketing systems, or help desk tools.
Experience with network security tools, computer security testing tools, or vulnerability scanning tools.
Ability to read and interpret security logs, reports, alerts, and monitoring dashboards.
Experience with Tenable and Splunk.
Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field; or current IT certifications.
Preferred Qualifications
Experience in a hybrid IT Support and Cybersecurity Support role.
Knowledge of cybersecurity best practices, incident response, vulnerability management, and security monitoring.
Experience with Active Directory, Windows Administration, endpoint support, and network troubleshooting.
Familiarity with SOC support, SIEM tools, endpoint security, patching, and compliance documentation.
Strong analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work independently and manage multiple priorities.
Strong documentation skills and attention to detail.
Desired Certifications
CompTIA Security+
CompTIA Network+
CompTIA A+
Microsoft 365 Certifications
Microsoft Azure Certifications
Associate-Level Cybersecurity Certifications
Other IT Support or Security Certifications
Work Arrangement
Hybrid position requiring onsite work at least 2 days per week. Candidates must be able to work onsite as required and support a professional enterprise IT environment.
Ideal Candidate Profile
The ideal candidate has a strong mix of Help Desk Support and Cybersecurity Support experience.