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Help Desk Support Analyst Jobs (NOW HIRING)

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Help Desk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

Robert Half

Help Desk/Desktop Support Analyst

Lewiston, ME · On-site

$25 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... help deliver reliable support while ensuring a seamless technology experience for end users.

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis. * Develop and maintain problem resolution solution sets on all fielded/identified ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Robert Half

Help Desk/Desktop Support Analyst

Romeoville, IL · On-site

$24.70 - $28.60/hr

We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis. * Develop and maintain problem resolution solution sets on all fielded/identified ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... analysis. * Develop and maintain problem resolution solution sets on all fielded/identified ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

... The Help Desk Support Technician must demonstrate competence in the following areas ... Analytical Skills * Compliance Awareness * Project Management Minimum Qualifications * Must be at ...

fi

Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications ... Position requires a high degree of analytical and organizational skill. About Us: Based in Columbus ...

InstantServe LLC

Service Desk Support Analyst

$21 - $28.75/hr

Service Desk Support Analyst Location: Remote Position Overview :- We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

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Help Desk Support Analyst information

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How much do help desk support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Help Desk Support Analyst jobs
What states have the most Help Desk Support Analyst jobs? States with the most job openings for Help Desk Support Analyst jobs include:
What job categories do people searching Help Desk Support Analyst jobs look for? The top searched job categories for Help Desk Support Analyst jobs are:
Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Support Technician

Connection

Brea, CA • On-site

$29/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

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Job description

Help Desk Support Technician


Industry: Heavy Civil Construction
Location: Brea, CA (100% On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $29.00/hour
Duration: Contract through the end of the year
Travel: None

Ready to hire ASAP!


Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.


The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

  • Provide day-to-day Help Desk support for end users
  • Troubleshoot hardware, software, and peripheral issues
  • Provision, configure, and deploy laptops and desktop computers
  • Install, configure, and troubleshoot printers
  • Create, modify, and maintain user accounts in Active Directory
  • Respond to and resolve technical support requests in a timely manner
  • Document support activities and maintain accurate records
  • Deliver excellent customer service while assisting users with technical issues


Qualifications

  • 2-4 years of Help Desk or Desktop Support experience
  • Experience provisioning and configuring Windows laptops and desktops
  • Working knowledge of Active Directory, including user account administration
  • Experience supporting printers and common office hardware
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Friendly, professional, and customer-focused approach
  • Ability to work independently and manage multiple priorities


Preferred Qualifications

  • Experience working in a corporate office environment
  • Familiarity with Microsoft Windows operating systems and Microsoft Office
  • Exposure to ticketing systems is a plus

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.