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Itil Service Management Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Tata Consultancy Services

IT Support

Norco, LA · On-site

$22.25 - $30.50/hr

Tata Consultancy Services is seeking an IT Support professional with extensive experience in end user support and ITIL service management principles. The role involves managing incidents ...

OU Health

IT Service Manager

Oklahoma City, OK · On-site

Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets * Planning and managing the continued enablement of core Service Management ...

OU Health

IT Service Manager

Oklahoma City, OK

Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets * Planning and managing the continued enablement of core Service Management ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

The position requires proficiency in ticketing system administration (JIRA, ServiceNow), troubleshooting, and ITIL service management principles. * Leaders will manage remote desktop management ...

Endurion

Help Desk Lead

Tampa, FL

The position requires proficiency in ticketing system administration (JIRA, ServiceNow), troubleshooting, and ITIL service management principles. * Leaders will manage remote desktop management ...

Tata Consultancy Service Limited

IT Support

Norco, LA · On-site

$64K - $65K/yr

Strong knowledge of ITIL service management principles, including incident, problem and change management. Proven success in end-user support, technician training, and system implementation.

AXS

Service Desk Technician II

Frisco, TX

$30 - $33/hr

Promote adherence to ITIL service management principles and contributes to the adoption of industry best practices. * Provide support for Office 365, including user account management ...

Maintec Technologies

Data Operations Lead

Chicago, IL

$130K/yr

Incident Management, Service Request Management, Problem Management which covers IT service management * Expertise in ITIL processes * Production support ticket management * Continuous Service ...

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Itil Service Management information

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$33K

$70K

$118.5K

How much do itil service management jobs pay per year?

As of Jun 21, 2026, the average yearly pay for itil service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Itil Service Management vs Service Desk Analyst?

AspectItil Service ManagementService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITSM certificationsITIL Foundation often preferred, basic ITSM knowledge
Work EnvironmentIT departments, large organizations, ITSM teamsHelp desks, support centers, customer service teams
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user issues, incident resolution, basic support
Industry UsageIT service providers, enterprise IT departmentsIT support centers, customer service sectors

While both roles involve IT support, Itil Service Management focuses on managing and improving IT services through structured processes, whereas a Service Desk Analyst primarily provides frontline support and incident resolution. Understanding these differences helps in choosing the right career path or job role in IT service environments.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or ITIL Process Consultant. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.

What are the key skills and qualifications needed to thrive as an ITIL Service Management professional, and why are they important?

To thrive as an ITIL Service Management professional, you need a solid understanding of IT service management principles, process optimization, and a relevant certification such as ITIL Foundation or higher. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help ensure effective collaboration and service delivery. These abilities are crucial to align IT services with business objectives, improve efficiency, and drive continual service improvement.

How does an ITIL Service Management professional typically collaborate with other IT and business teams to ensure service quality?

ITIL Service Management professionals work closely with various IT teams—such as infrastructure, applications, and support—as well as business stakeholders to align IT services with organizational goals. They facilitate regular meetings, manage incident and change communications, and coordinate process improvements across departments. Effective collaboration is crucial for identifying service gaps, optimizing workflows, and ensuring smooth service delivery. Building strong relationships and clear communication channels helps maintain service quality and drives continuous improvement.

What is the role of a service manager in ITIL?

A service manager in ITIL is responsible for overseeing the delivery and management of IT services to ensure they meet business needs. They coordinate processes such as incident management, problem management, and service level management, often using ITSM tools and frameworks. Their role includes continuous improvement, stakeholder communication, and ensuring service quality and compliance.

What is the career path in IT service management?

The career path in IT service management typically starts with roles such as Service Desk Analyst or Support Technician, progressing to positions like IT Service Manager or Process Owner. Advancing often involves gaining certifications like ITIL, developing skills in process improvement, and gaining experience in areas such as incident, problem, and change management.

What is ITIL Service Management?

ITIL Service Management refers to the application of the Information Technology Infrastructure Library (ITIL) framework to manage and deliver IT services efficiently. ITIL provides best practices, processes, and guidelines for aligning IT services with the needs of the business, improving service quality, and increasing organizational efficiency. It covers areas such as incident management, change management, and service desk operations. By adopting ITIL, organizations can ensure consistent service delivery, reduce costs, and enhance customer satisfaction.

Is ITIL service management?

ITIL Service Management refers to a set of best practices for delivering IT services effectively and efficiently. It is a framework that IT professionals, including those in ITIL Service Management roles, use to align IT services with business needs, often involving certifications and process improvement skills.
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Itil Service Management jobs near you

Sr. Data Engineer with ITIL

Accord Technologies Inc.

New York, NY • On-site

$125K - $150K/yr

Contractor

Posted 9 hours ago

Job description

Sr. Data Engineer with ITIL (Snowflake, SnowSQL, Python, Pyspark) (ServiceNow or Jenkins)
New York City, NY
Position type: W2 contract
Key Responsibilities
  • Data Engineering & Platform Development (60%)
  • Design, develop, and maintain scalable, reliable data pipelines and ETL/ELT processes using Snowflake, SnowSQL, Python, and PySpark
  • Architect and implement data models, warehouses, and data marts in Snowflake optimized for financial services analytics
  • Develop and optimize complex SQL queries, stored procedures, and UDFs within Snowflake environment
  • Implement data quality frameworks, monitoring, and validation processes
  • Build real-time and batch data processing solutions for trading, risk, compliance, and customer analytics
  • Collaborate with data scientists and analysts to productionize machine learning models and advanced analytics
  • ITIL Process Integration & DevOps (30%)
  • Implement and maintain CI/CD pipelines using Jenkins for automated testing, deployment, and monitoring of data solutions
  • Integrate data engineering workflows with ServiceNow for incident management, change control, and service requests
  • Follow ITIL framework for incident, problem, change, and release management processes
  • Develop and maintain comprehensive documentation, runbooks, and knowledge articles in ServiceNow
  • Participate in ITIL-based change advisory board (CAB) meetings for production deployments
  • Ensure compliance with ITIL service level agreements (SLAs) and operational level agreements (OLAs)
  • Governance & Collaboration (10%)
  • Work closely with IT Service Management teams to align data engineering practices with ITIL standards
  • Mentor junior data engineers and conduct knowledge sharing sessions
  • Participate in disaster recovery planning and business continuity exercises
  • Ensure compliance with banking regulations (SOX, GDPR, CCAR) and data governance policies
  • Collaborate with global teams across Tokyo, London, and Singapore offices

Technical Skills needed:

  • 9+ years experience with Snowflake architecture, SnowSQL, and Snowpark
  • Expert in Snowflake features: Time Travel, Zero-Copy Cloning, Data Sharing, Secure Views
  • Strong experience with Snowflake administration, security, and performance tuning
  • Programming & Big Data:
  • 7+ years experience with Python for data engineering (Pandas, NumPy, SQLAlchemy)
  • 5+ years with PySpark for large-scale data processing
  • Advanced SQL skills with complex query optimization
  • ITIL & DevOps Tools (One Required):
  • Experience with ITSM modules, CMDB integration, and workflow automation
  • Extensive experience building and maintaining CI/CD pipelines for data applications
  • Experience with AWS/Azure cloud platforms
  • Knowledge of containerization (Docker, Kubernetes)
  • Infrastructure as Code (Terraform, CloudFormation)
  • Mandatory ITIL Framework Experience.
  • 9+ years practical experience implementing ITIL processes in data/technology environments.
  • Experience with ITIL Incident Management, Problem Management, and Change Management.
  • Understanding of ITIL Service Strategy, Design, Transition, and Operation phases
  • Ability to document processes and maintain knowledge bases in ITIL-aligned systems
  • Financial services/banking industry experience required.
  • Understanding of banking data domains: trading, risk, compliance, customer, transactions
  • ITIL Intermediate/Practitioner certifications
  • Snowflake SnowPro Core or Advanced certifications
  • AWS/Azure cloud certifications
  • Experience with financial data platforms (Bloomberg, Refinitiv, etc.)