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Itil Service Management Jobs (NOW HIRING)

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

Promote adherence to ITIL service management principles and contributes to the adoption of industry best practices. * Provide support for Office 365, including user account management ...

AEG

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

Promote adherence to ITIL service management principles and contributes to the adoption of industry best practices. * Provide support for Office 365, including user account management ...

Base2 Solutions

Help Desk Lead

Miami, FL

Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow). * Provide strong customer service, team leadership, and incident ...

Core Specialty

Service Desk Analyst

Cincinnati, OH · On-site

$19.75 - $26.75/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain knowledge management systems to ensure accurate and up-to-date information. * Achieve high levels of ...

Core specialty

Service Desk Analyst

Cincinnati, OH

$19.75 - $27/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain knowledge management systems to ensure accurate and up-to-date information. * Achieve high levels of ...

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How much do itil service management jobs pay per year?

As of Jun 21, 2026, the average yearly pay for itil service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Itil Service Management vs Service Desk Analyst?

AspectItil Service ManagementService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITSM certificationsITIL Foundation often preferred, basic ITSM knowledge
Work EnvironmentIT departments, large organizations, ITSM teamsHelp desks, support centers, customer service teams
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user issues, incident resolution, basic support
Industry UsageIT service providers, enterprise IT departmentsIT support centers, customer service sectors

While both roles involve IT support, Itil Service Management focuses on managing and improving IT services through structured processes, whereas a Service Desk Analyst primarily provides frontline support and incident resolution. Understanding these differences helps in choosing the right career path or job role in IT service environments.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or ITIL Process Consultant. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.

What are the key skills and qualifications needed to thrive as an ITIL Service Management professional, and why are they important?

To thrive as an ITIL Service Management professional, you need a solid understanding of IT service management principles, process optimization, and a relevant certification such as ITIL Foundation or higher. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help ensure effective collaboration and service delivery. These abilities are crucial to align IT services with business objectives, improve efficiency, and drive continual service improvement.

How does an ITIL Service Management professional typically collaborate with other IT and business teams to ensure service quality?

ITIL Service Management professionals work closely with various IT teams—such as infrastructure, applications, and support—as well as business stakeholders to align IT services with organizational goals. They facilitate regular meetings, manage incident and change communications, and coordinate process improvements across departments. Effective collaboration is crucial for identifying service gaps, optimizing workflows, and ensuring smooth service delivery. Building strong relationships and clear communication channels helps maintain service quality and drives continuous improvement.

What is the role of a service manager in ITIL?

A service manager in ITIL is responsible for overseeing the delivery and management of IT services to ensure they meet business needs. They coordinate processes such as incident management, problem management, and service level management, often using ITSM tools and frameworks. Their role includes continuous improvement, stakeholder communication, and ensuring service quality and compliance.

What is the career path in IT service management?

The career path in IT service management typically starts with roles such as Service Desk Analyst or Support Technician, progressing to positions like IT Service Manager or Process Owner. Advancing often involves gaining certifications like ITIL, developing skills in process improvement, and gaining experience in areas such as incident, problem, and change management.

What is ITIL Service Management?

ITIL Service Management refers to the application of the Information Technology Infrastructure Library (ITIL) framework to manage and deliver IT services efficiently. ITIL provides best practices, processes, and guidelines for aligning IT services with the needs of the business, improving service quality, and increasing organizational efficiency. It covers areas such as incident management, change management, and service desk operations. By adopting ITIL, organizations can ensure consistent service delivery, reduce costs, and enhance customer satisfaction.

Is ITIL service management?

ITIL Service Management refers to a set of best practices for delivering IT services effectively and efficiently. It is a framework that IT professionals, including those in ITIL Service Management roles, use to align IT services with business needs, often involving certifications and process improvement skills.
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Itil Service Management jobs near you
Service Desk Technician II

Service Desk Technician II

AXS

Frisco, TX • On-site

$30 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
Our new Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLA's. The Service Desk Tech II ensures efficient and effective resolution of issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.
What Will You Do?
  • Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including executives and VIPs-via in-person, phone, chat, or email channels.
  • Serve as the first escalation point for complex technical incidents and service requests, resolving issues independently or coordinating with internal teams and vendors as needed.
  • Provide high-level customer service to all end users, with special attention to executive support needs
  • Supports onboarding and offboarding activities, including IT orientation, account provisioning, group permission updates, license assignments, and ensuring a seamless technology setup for new hires and departing employees.
  • Manage the deployment and configuration of endpoint devices in accordance with established procedures, while identifying and implementing improvements to software deployment and asset tracking.
  • Create, maintain, and update standard operating procedures, service desk documentation, and internal knowledge base articles to support consistent and effective IT service delivery.
  • Promote adherence to ITIL service management principles and contributes to the adoption of industry best practices.
  • Provide support for Office 365, including user account management, troubleshooting, and end-user education.
  • Collaborate with cross-functional teams and external vendors to resolve escalated support cases and align technical solutions with business needs.
  • Participate in the evaluation, testing, and implementation of new technologies, tools, and IT processes.
  • Support the setup and maintenance of conference room technology, including audio/visual systems, video conferencing, and presentations.

What Will You Bring?
  • 2-4 years of experience in IT Support or related position
  • Knowledge of Active Directory
  • Experience with Mac setup/troubleshooting.
  • Understanding of O365
  • Understanding of Networking Concepts (TCP/IP, LAN/Wireless0
  • Intermediate technical expertise in supporting, maintaining, and troubleshooting a wide range of hardware, software, and endpoint systems in both Windows and macOS environments.
  • Knowledge of enterprise IT environments, including identity and access management, device provisioning, and Office 365 administration.
  • Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices.
  • Proven ability to take ownership of complex issues, follow through on resolution, and coordinate with cross-functional teams or vendors as needed.
  • Excellent interpersonal and communication skills, with the ability to translate technical information for non-technical users and tailor support to various audiences, including executives.
  • Experience drafting and maintaining documentation such as SOPs, knowledge base articles, and onboarding materials.
  • Demonstrated initiative, reliability, and problem-solving capabilities in a fast-paced, customer-focused environment.
  • Ability to work independently with minimal supervision while also contributing to team goals and shared responsibilities.
  • Willingness to work flexible schedules, including extended hours or alternate shifts, based on business needs.
  • Willingness and ability to participate in rotating on call schedule.
  • AA/AS Degree (2-year) (BA/BS Degree Preferred) in a computer-related field of study

Pay Rate: $30.00 - 33.00 per hour
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
*Employer does not offer work visa sponsorship for this position*
What's in it for You?
  • Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
  • Extraordinary People - we're not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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