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Itil Service Management Jobs (NOW HIRING)

Core Specialty

Service Desk Analyst

Cincinnati, OH · On-site

$19.75 - $26.75/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain knowledge management systems to ensure accurate and up-to-date information. * Achieve high levels of ...

GM Financial

Manager - IT Disaster Recovery

Arlington, TX · On-site

$85K - $104K/yr

Understanding of IT Service Management (ITSM) best practices and processes * Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL · On-site

Knowledge of ITIL service management principles and best practices. * Experience supporting cloud-based and hybrid IT environments. * Experience supporting DoD, Federal, or other large enterprise ...

Nordic

THE ROLE The Service Management CMDB Advisor possesses an advanced understanding of ITIL processes and principles and a highly technical knowledge of Configuration Management Database (CMDB) ...

Vizient

Director, Service Management

Chicago, IL · Hybrid

$117K - $206K/yr

Deep knowledge of ITIL frameworks, IT Service Management principles, enterprise service operations ... and process governance practices required. * Proven experience designing and operating CAB ...

Vizient, Inc.

Director, Service Management

Chicago, IL · Hybrid

$117K - $206K/yr

Deep knowledge of ITIL frameworks, IT Service Management principles, enterprise service operations ... and process governance practices required. Proven experience designing and operating CAB processes ...

Vizient

Director, Service Management

Irving, TX · Hybrid

$117K - $206K/yr

Deep knowledge of ITIL frameworks, IT Service Management principles, enterprise service operations ... and process governance practices required. * Proven experience designing and operating CAB ...

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Itil Service Management information

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$33K

$70K

$118.5K

How much do itil service management jobs pay per year?

As of Jun 21, 2026, the average yearly pay for itil service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Itil Service Management vs Service Desk Analyst?

AspectItil Service ManagementService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITSM certificationsITIL Foundation often preferred, basic ITSM knowledge
Work EnvironmentIT departments, large organizations, ITSM teamsHelp desks, support centers, customer service teams
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user issues, incident resolution, basic support
Industry UsageIT service providers, enterprise IT departmentsIT support centers, customer service sectors

While both roles involve IT support, Itil Service Management focuses on managing and improving IT services through structured processes, whereas a Service Desk Analyst primarily provides frontline support and incident resolution. Understanding these differences helps in choosing the right career path or job role in IT service environments.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or ITIL Process Consultant. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.

What are the key skills and qualifications needed to thrive as an ITIL Service Management professional, and why are they important?

To thrive as an ITIL Service Management professional, you need a solid understanding of IT service management principles, process optimization, and a relevant certification such as ITIL Foundation or higher. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help ensure effective collaboration and service delivery. These abilities are crucial to align IT services with business objectives, improve efficiency, and drive continual service improvement.

How does an ITIL Service Management professional typically collaborate with other IT and business teams to ensure service quality?

ITIL Service Management professionals work closely with various IT teams—such as infrastructure, applications, and support—as well as business stakeholders to align IT services with organizational goals. They facilitate regular meetings, manage incident and change communications, and coordinate process improvements across departments. Effective collaboration is crucial for identifying service gaps, optimizing workflows, and ensuring smooth service delivery. Building strong relationships and clear communication channels helps maintain service quality and drives continuous improvement.

What is the role of a service manager in ITIL?

A service manager in ITIL is responsible for overseeing the delivery and management of IT services to ensure they meet business needs. They coordinate processes such as incident management, problem management, and service level management, often using ITSM tools and frameworks. Their role includes continuous improvement, stakeholder communication, and ensuring service quality and compliance.

What is the career path in IT service management?

The career path in IT service management typically starts with roles such as Service Desk Analyst or Support Technician, progressing to positions like IT Service Manager or Process Owner. Advancing often involves gaining certifications like ITIL, developing skills in process improvement, and gaining experience in areas such as incident, problem, and change management.

What is ITIL Service Management?

ITIL Service Management refers to the application of the Information Technology Infrastructure Library (ITIL) framework to manage and deliver IT services efficiently. ITIL provides best practices, processes, and guidelines for aligning IT services with the needs of the business, improving service quality, and increasing organizational efficiency. It covers areas such as incident management, change management, and service desk operations. By adopting ITIL, organizations can ensure consistent service delivery, reduce costs, and enhance customer satisfaction.

Is ITIL service management?

ITIL Service Management refers to a set of best practices for delivering IT services effectively and efficiently. It is a framework that IT professionals, including those in ITIL Service Management roles, use to align IT services with business needs, often involving certifications and process improvement skills.
More about Itil Service Management jobs
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What states have the most Itil Service Management jobs? States with the most job openings for Itil Service Management jobs include:
Itil Service Management jobs near you

Service Desk Analyst

Core Specialty Insurance

Cincinnati, OH

$19.75 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Service Desk Agent

As a Service Desk Agent, you will serve as the initial point of contact for end users seeking technical assistance. Your role involves delivering exceptional customer service through effective communication and troubleshooting skills to resolve issues via phone, chat, and deskside support. You will address problems related to PCs, operating systems, applications, and network connectivity, ensuring timely and accurate resolutions. Additionally, you will be expected to read, understand, and follow internal standard operating procedures (SOPs), understand ITIL service transition and service quality, and have a working knowledge of knowledge management as well as first call resolution. Experience with Confluence, SharePoint, or other document sharing and wiki management systems is also required.

Key Accountabilities/Deliverables:
  • Respond promptly and professionally to incoming service requests through phone, email, and chat channels.
  • Accurately log and categorize incidents and service requests in Jira, maintaining detailed documentation.
  • Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
  • Escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
  • Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
  • Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
  • Understand and apply ITIL service transition and service quality principles.
  • Manage and maintain knowledge management systems to ensure accurate and up-to-date information.
  • Achieve high levels of first call resolution by effectively addressing and resolving customer issues.
  • Utilize Confluence, SharePoint, or similar document sharing and wiki management systems to manage and share information.
Technical Knowledge and Understanding:
  • Strong understanding of operating systems (Windows 10/11, macOS), common software applications (Microsoft Office 365), and networking fundamentals.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with remote control tools and diagnostic utilities.
  • Experience in a similar role within a large organization.
  • Strong problem-solving and analytical skills.
Experience:
  • High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
  • Experience with Jira Service Management or similar ITSM platforms.
  • Proficiency in using Confluence, SharePoint, or other document sharing and wiki management systems.
  • Experience resolving issues such as network connectivity problems, hardware failures, and access issues.
  • Experience in a similar role within a large organization.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program.

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