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Level 2 Support Analyst Jobs (NOW HIRING)

Noblesoft Technologies

Support Analyst

Allentown, PA · On-site

Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident ... Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.

Wise Skulls

Teamcenter Support analyst

Austin, TX · On-site

Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations. * Knowledge of Windows/Linux environments and basic SQL queries * Analyze and ...

StrongMind

Level 2 Support Engineer

Title: Level 2 Support Engineer Location: Remote (United States - Some states do not qualify ... Reproduce issues and analyze contributing factors across code, configuration, and data. * Dive into ...

New

Cognizant

Deskside Support Analyst (Level 2)

Chicago, IL · On-site

$24 - $32.25/hr

Cognizant is seeking a skilled Deskside Support Analyst (Level 2) to provide onsite technical support to end users in a corporate environment. The ideal candidate will have strong hands-on experience ...

Dexian

Device Support Analyst Level 2

Washington, DC · On-site

... Analyst II to deliver high-quality technical support across mobile and endpoint environments. This is a Level 2 role requiring strong troubleshooting expertise, ownership of incidents, and the ...

TelePharm

Support Analyst

Iowa City, IA

As Support Analyst you will play a critical role in our customer's success by developing processes ... Level 2 support. Technical documentation for publishing on customer success team knowledge base.

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Start Date: Right Away Keywords: #ITJobs #RTPNCJobs ...

Hui Huliau

Endpoint Support Analyst

DC · Remote

This position provides Tier I/II technical support, administers endpoint management solutions ... Focus Analytical Thinking Problem Solving Documentation Communication Teamwork Continuous ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What tech jobs pay 400,000 a year?

High-level roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed $400,000 annually, especially with experience, certifications, and in high-demand industries. These roles often require advanced technical skills, leadership, and sometimes stock options or bonuses as part of compensation packages.

What is a Level 2 support job description?

A Level 2 Support Analyst provides advanced technical assistance to resolve complex issues that cannot be handled by Level 1 support. They troubleshoot hardware, software, and network problems, often using remote tools and diagnostic procedures, and may escalate unresolved issues to higher-level teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge and may involve remote diagnostics or configuration changes. Level 3 support consists of highly specialized experts who resolve advanced issues, often involving system modifications or escalations from lower levels, and typically require advanced certifications or expertise. For a Level 2 Support Analyst, understanding these levels helps in effectively escalating issues and collaborating with specialized teams.

What jobs can you get with level 2?

A Level 2 Support Analyst can typically progress to roles such as Senior Support Analyst, Technical Support Specialist, or IT Support Engineer. These positions often require advanced troubleshooting skills, familiarity with ticketing systems, and sometimes certifications like CompTIA A+ or Network+.
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Level 2 Support Analyst jobs near you
Support Analyst

Support Analyst

Noblesoft Technologies

Allentown, PA • On-site

Contractor

Re-posted 7 days ago

Job description

Position-Support Analyst
Location-Allentown, PA or Houston, TX 
Job Description
Position Summary
  • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
  • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.
Key Responsibilities
  • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
  • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
  • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
  • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
  • Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
  • Document support procedures, architecture diagrams, and user guides.
  • Coordinate with development teams for issue escalation and resolution.
  • Monitor ticket queues and ensure timely resolution or escalation of issues.
  • Participate in on-call rotations and support activities outside regular business hours as needed.
Required Skills and Experience
  • 6–8 years of experience in application support, preferably in the energy or midstream sector.
  • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
  • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
  • Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
  • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
  • Excellent communication and documentation skills.
Preferred Qualifications
  • Experience with Transport 4, Nest, and T4 systems.
  • Knowledge of midstream energy operations and pipeline logistics.
  • Exposure to RPA, integration workflows, and data quality management