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Level 2 Support Analyst Jobs (NOW HIRING)

eTeam

Siemens Teamcenter Support Analyst

Austin, TX · On-site

Job Summary : eTeam is a company seeking a Siemens Teamcenter Support Analyst to provide Level 2 support for Siemens Teamcenter applications. The role involves troubleshooting functional and ...

Evergy

Systems Support Analyst - EEP

Kansas City, MO · On-site

$54K - $68K/yr

Provide Level 1 and Level 2 support for EEP systems, serving as an initial point of contact for end ... Strong analytical and problem solving skills, including root cause analysis and the ability to ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL

Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks. Must be able to work ...

PAR Technology

Support Analyst, Level 1

Minneapolis, MN · On-site

The Support Analyst, Level 1 , is primarily responsible for supporting our clients that use PAR OPS ... Technical degree, certifications or equivalent experience preferred * 2 - 3 years' experience ...

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All Copy Products

Level 2 Support Engineer

Tempe, AZ

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL · On-site

Company Description Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks.

All Copy Products

Level 2 Support Engineer

Denver, CO · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

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How much do level 2 support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Siemens Teamcenter Support Analyst

Siemens Teamcenter Support Analyst

eTeam

Austin, TX • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
eTeam is a company seeking a Siemens Teamcenter Support Analyst to provide Level 2 support for Siemens Teamcenter applications. The role involves troubleshooting functional and technical issues, performing root cause analysis, and collaborating with teams to manage system performance and support releases.
Responsibilities:
• Provide Level 2 support for Siemens Teamcenter applications, troubleshooting functionaltechnical issues, performing root cause analysis, and ensuring timely resolution of incidents and service requests.
• Collaborate with L3 teams and business users to manage system performance, handle configuration changes, and support releases, upgrades, and data fixes.
Qualifications:
Required:
• AMS support
• Strong TeaCliententer Functional & Technical Knowledge
• Debugging and Incident Management
• 7 years of experience in AMS support
• 7 years of experience in Strong TeaCliententer Functional & Technical Knowledge
• 7 years of experience in Debugging and Incident Management
Company:
eTeam is a staffing agency that also provides payrolling services. Founded in 1999, the company is headquartered in Somerset, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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