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Level 2 Support Analyst Jobs (NOW HIRING)

PinnaclePartners

Level 2 Support

Indianapolis, IN · On-site

Level 2 Support Location: Onsite - Indianapolis, IN Pay: Up to $40/hr Direct Hire Pinnacle Partners is assisting our client in the search for Level 2 Support to join their team in the Indianapolis ...

Kiewit

Application Support Analyst

Omaha, NE · On-site

... Analyst II. This role focuses on maintaining the reliability and performance of a broad portfolio ... Required : • Experience in application support, IT support, or a related technical field (Level 2 ...

Adna Technologies

Level 2 Support Technician

Lansing, MI · On-site

$21.75 - $29.75/hr

So,Whatdoes a Level 2 Support Technician Do? Responsible for remotely managing andmaintainingour end clients networks, proactive management of environments, planning updates, etc. The position will ...

Adna Technologies

Level 2 Support Technician

Lansing, MI · On-site

$21.75 - $29.75/hr

So,Whatdoes a Level 2 Support Technician Do? Responsible for remotely managing andmaintainingour end client's networks, proactive management of environments, planning updates, etc. The position will ...

All Copy Products

Level 2 Support Engineer

Denver, CO · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Denver, CO · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

True Commerce

Customer Support Analyst I

Cincinnati, OH · Remote

We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team ... Respond to Level 1 and Level 2 online customer support cases, including: * Customer-generated cases ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine queries and provide automated assistance, but it does not fully replace support analysts. Level 2 Support Analysts focus on complex issues that require human judgment, troubleshooting skills, and customer interaction, which AI currently cannot fully replicate. AI tools can augment their work by automating repetitive tasks and providing data insights, but human expertise remains essential for effective support.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What is a Tier 2 support analyst job description?

A Tier 2 support analyst handles more complex technical issues that Tier 1 support cannot resolve, often requiring deeper technical knowledge and troubleshooting skills. They analyze problems, provide solutions, and may escalate unresolved issues to Tier 3 or specialized teams, typically using tools like ticketing systems and remote support software.

What jobs in the US pay 300,000 a year?

For a Level 2 Support Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive roles, specialized consultants, or senior positions in high-demand industries like finance or technology. Most support analyst roles have lower salary ranges, but those with extensive experience, certifications, or in managerial positions may approach higher compensation levels.

What is Level 1 Level 2 and Level 3 support?

In support roles like a Level 2 Support Analyst, support is typically structured in tiers: Level 1 handles basic issues and initial customer contact, Level 2 addresses more complex problems requiring technical knowledge, and Level 3 involves advanced troubleshooting often performed by specialists or engineers. Each level requires different skills and access to tools or systems to resolve issues efficiently.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 9% Full Time, 84% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Level 2 Support

PinnaclePartners

Indianapolis, IN • On-site

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Job Description Level 2 Support Location: Onsite - Indianapolis, IN Pay: Up to $40/hr Direct Hire Pinnacle Partners is assisting our client in the search for Level 2 Support to join their team in the Indianapolis, IN area. This successful resource will be responsible for the provisioning, installing, configuring, and maintaining systems hardware and software. RESPONSIBILITIES: Troubleshoot hardware and software issues Support clients in their day-to-day operations Provide high level customer support with strong communication skills Support infrastructure and participate in upgrades REQUIREMENTS: Bachelor's degree 3+ years of professional experience Experience troubleshooting system, application, hardware and networking issues Exposure to Active Directory, Exchange, O365, and overall infrastructure issues Ability to build rapport with clients and understand a business need Assist clients with troubleshoot technical issues PREFERRED SKILLS: Professional certifications TERMS: This is a direct hire opportunity with a salary up to $40/hr based on experience.

They offer benefits including medical, dental, and vision coverage, 401K, and additional perks.

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