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Level 2 Support Analyst Jobs (NOW HIRING)

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Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

Axius Technologies Inc

Desktop Support - Level 2

Princeton, IN · On-site

$19 - $24.25/hr

Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using ... Support - Level 2 Additional Information Axius Technologies is a leading multimillion $ Global ...

MCR Health, Inc.

Technical Support Level II

Bradenton, FL · On-site

$34K - $42K/yr

The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer ...

DYOPATH

Desktop Support Analyst II

Edmonds, WA · On-site

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Level I and Associate Desktop Support Analysts as needed. Other Duties as Assigned What You Bring ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... least 2 client's business processes and application implementation. Implementation may be ... experience in application support, business analyst, or project management type of role ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.
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Infographic showing various Level 2 Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Level 2 Support Engineer

Chesterfield, MO • On-site

FeatherShark
IT Services • 1 - 10 employees
Learn more about FeatherSharkexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

FeatherShark is looking for a Stellar Level 2 Service Desk Technician to join our fast-growing team!
Are you someone who loves to learn and is excited about your career in technology? Are you optimistic and enthusiastic and would love to be part of a winning team? If so, then FeatherShark would like to talk to you.
We are looking for a highly motivated Level 2 Service Desk Technician who is passionate about technology, enjoys problem-solving, and is committed to delivering outstanding customer service. This role is pivotal in managing escalated service requests, including troubleshooting advanced hardware and software issues, network problem resolution, and guiding clients in the optimal use of their IT systems.
About the Company
FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work.
Why do we need this position?
We're growing fast, and our front-line service team needs a strong technician to escalate more complex issues to. This position is in-person at our Chesterfield, MO office.
Things you'll do in this role:
  • Provide escalated remote support to customers, via phone and email, in a timely manner.
  • Troubleshoot and resolve advanced technical issues on computers, networks, and software.
  • Answer questions and provide training for customers.
  • Travel to client locations to resolve issues and install equipment.
  • Provide "Wow" customer service, ensuring escalated issues are resolved promptly and accurately.
  • Help develop front-line support procedures and documentation to make sure that service requests are resolved quickly and accurately.
  • Be part of a stellar team and collaborate with teammates to ensure that we are providing great customer service.
  • Train and build your skills.

To qualify for consideration, you must:
  • Have excellent written and verbal communication skills and communicate "in plain English" to clients.
  • Be able to develop rapport and build relationships with clients.
  • Have advanced skills in problem-solving and critical thinking.
  • Be tenacious in providing great customer service.
  • Have strong planning and organizational skills.
  • Be able to accomplish amazing amounts of important work.
  • Have a strong working knowledge of Windows and Mac computers.
  • Understand TCP/IP, DNS, DHCP and wireless networking technologies. Bonus points for network certifications.
  • Familiar with server technology and virtualization.
  • Be skilled with Google and Microsoft Office applications.

Qualifications:
  • 4-year bachelor's degree or equivalent experience
  • A minimum of 2-3 years of experience in a technical support role. Experience at a service desk is a plus.

Benefits:
  • Competitive salary commensurate with experience
  • Eligible for overtime.
  • Support for ongoing certifications and training
  • 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time
  • Medical, dental and vision insurance coverage available. The company pays up to 90% of employees and 50% of families premiums, depending on the type of health insurance plan you elect
  • Automatic enrollment in company-paid life insurance, short-term disability and long-term disability
  • 401K plan available with company match

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