ZipRecruiter

Log In

1

Level 2 Support Analyst Jobs (NOW HIRING)

Noblesoft Technologies

Support Analyst

Allentown, PA · On-site

Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident ... Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.

Tek-Mate

Level 2 Support Specialist

Bradenton, FL

Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks. Must be able to work ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL · On-site

Company Description Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks.

Apex Systems

ETRM Support Analyst

Houston, TX · On-site

Serve as the primary Level 1/Level 2 support contact for TPXL users across trading, scheduling ... Analyze recurring incidents, identify root causes, and recommend sustainable process or application ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLevel 2 Support Analyst Jobs

Level 2 Support Analyst information

See salary details

$14

$31

$56

How much do level 2 support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.
More about Level 2 Support Analyst jobs

What job categories do people searching Level 2 Support Analyst jobs look for?

The top searched job categories for Level 2 Support Analyst jobs are:

Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst

Noblesoft Technologies

Allentown, PA • On-site

Contractor

Re-posted 18 days ago

Job description

Position-Support Analyst
Location-Allentown, PA or Houston, TX 
Job Description
Position Summary
  • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
  • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.
Key Responsibilities
  • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
  • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
  • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
  • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
  • Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
  • Document support procedures, architecture diagrams, and user guides.
  • Coordinate with development teams for issue escalation and resolution.
  • Monitor ticket queues and ensure timely resolution or escalation of issues.
  • Participate in on-call rotations and support activities outside regular business hours as needed.
Required Skills and Experience
  • 6–8 years of experience in application support, preferably in the energy or midstream sector.
  • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
  • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
  • Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
  • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
  • Excellent communication and documentation skills.
Preferred Qualifications
  • Experience with Transport 4, Nest, and T4 systems.
  • Knowledge of midstream energy operations and pipeline logistics.
  • Exposure to RPA, integration workflows, and data quality management