1

Level 2 Support Analyst Jobs (NOW HIRING)

The Logistics Analyst II supports medical logistics operations by analyzing, developing, and ... Level 3 Services. Quality and continuous improvement are basic tenets of the organization and ...

... least 2 client's business processes and application implementation. Implementation may be ... experience in application support, business analyst, or project management type of role ...

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

... least 2 client's business processes and application implementation. Implementation may be ... experience in application support, business analyst, or project management type of role ...

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

The Logistics Analyst II supports medical logistics operations by analyzing, developing, and ... Level 3 Services. Quality and continuous improvement are basic tenets of the organization and ...

$66K - $82K/yr

Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...

Client Support Analyst II

Denver, CO · On-site

$66K - $82K/yr

Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... Level Agreement (SLA). * Efficient ticket management is expected. * The analyst may also be ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

$66K - $82K/yr

Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...

next page

Showing results 1-20

Level 2 Support Analyst information

See salary details

$14

$31

$56

How much do level 2 support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What tech jobs pay 400,000 a year?

High-level roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed $400,000 annually, especially with experience, certifications, and in high-demand industries. These roles often require advanced technical skills, leadership, and sometimes stock options or bonuses as part of compensation packages.

What is a Level 2 support job description?

A Level 2 Support Analyst provides advanced technical assistance to resolve complex issues that cannot be handled by Level 1 support. They troubleshoot hardware, software, and network problems, often using remote tools and diagnostic procedures, and may escalate unresolved issues to higher-level teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge and may involve remote diagnostics or configuration changes. Level 3 support consists of highly specialized experts who resolve advanced issues, often involving system modifications or escalations from lower levels, and typically require advanced certifications or expertise. For a Level 2 Support Analyst, understanding these levels helps in effectively escalating issues and collaborating with specialized teams.

What jobs can you get with level 2?

A Level 2 Support Analyst can typically progress to roles such as Senior Support Analyst, Technical Support Specialist, or IT Support Engineer. These positions often require advanced troubleshooting skills, familiarity with ticketing systems, and sometimes certifications like CompTIA A+ or Network+.
More about Level 2 Support Analyst jobs
Logistics Analyst Level II

Logistics Analyst Level II

Longeviti LLC

Frederick, MD • On-site

$580K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

**THIS POSITION IS INCUMBENT UPON CONTRACT AWARD**

Longeviti is searching for a Logistics Analyst Level II with an active Secret clearance to support the US Army at Fort Detrick in Frederick, MD.

DESCRIPTION:

The Logistics Analyst II supports medical logistics operations by analyzing, developing, and improving logistics processes related to production, distribution, inventory management, and supply chain performance. This position assists in optimizing workflow, reducing operational costs, and ensuring timely delivery of medical supplies and equipment while maintaining high levels of customer satisfaction. The Logistics Analyst II works under general supervision and applies knowledge of medical logistics principles, inventory management, and distribution processes to support mission readiness and organizational objectives.

DUTIES AND RESPONSIBILITIES:

  • Analyze logistics operations and develop workflow improvements that enhance production, distribution, and inventory management processes.
  • Develop, review, and recommend procedures to improve distribution efficiency and inventory control while minimizing operational costs.
  • Monitor inventory levels and recommend replenishment strategies to ensure product availability and reduce shortages or excess inventory.
  • Support medical logistics operations by tracking the movement of medical supplies, equipment, and materials throughout the supply chain.
  • Analyze logistics data and prepare reports to identify trends, forecast requirements, and support management decision-making.
  • Assist in coordinating transportation, warehousing, receiving, storage, and distribution activities.
  • Ensure inventory records and logistics documentation are accurate, complete, and maintained in accordance with applicable policies and procedures.
  • Identify process improvement opportunities that increase operational efficiency and customer satisfaction.
  • Coordinate with internal departments, vendors, and government personnel to resolve logistics and inventory issues.
  • Utilize logistics management systems and inventory databases to maintain accountability and visibility of assets.
  • Support audits, inventories, and quality assurance initiatives as required.
  • Perform other logistics and supply chain duties as assigned.

REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:

  • Average of four (4) years of experience in logistics, supply chain management, inventory control, or medical logistics.
  • Working knowledge of medical logistics concepts, practices, and procedures.
  • Experience analyzing logistics data and developing recommendations to improve operational efficiency.
  • Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities while working under general supervision.
  • Experience supporting Department of Defense (DoD), Defense Health Agency (DHA), Veterans Affairs (VA), or other federal medical logistics programs.
  • Familiarity with automated logistics, warehouse, or inventory management systems.
  • Knowledge of supply chain performance metrics and continuous process improvement methodologies.
  • Experience supporting regulated medical supply or healthcare logistics environments.

SECURITY CLEARANCE:

  • Active Secret Security Clearance

EDUCATION: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Healthcare Administration, or a related field (or equivalent combination of education and experience).

SALARY RANGE:

  • $58,0000 USD - $71,000 USD. However, Longeviti considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, and key skills.

SAFETY and HEALTH
Longeviti LLC, as the employer, herein notifies each employee candidate and hired employee of the enterprise-wide employee requirement to follow and adhere to all Longeviti Occupational Safety, Health, and Environmental (LOSH)-E controls, policies, procedures, standards, rules, regulations, orders, and guidelines as a condition of employment (herein referred to as safety controls) as directed by Longeviti LLC supervision, management, and administration.

BENEFITS
Longeviti offers a comprehensive and generous benefits package. The Longeviti benefits package includes medical, dental, and vision insurance for the employee and/or their families. Longeviti also includes basic life insurance which includes AD&D plus short- and long-term disability for the employee. Employees may elect to enroll in our companys 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary elections include legal coverage, supplemental accident, critical illness and hospital insurance plans, and commuter benefits.

ABOUT LONGEVITI
Longeviti LLC is a government contractor specializing in providing professional support services in the fields of information technology, program management, agency administration, and intelligence analysis.

We are a certified 8(a) and small disadvantaged business that excels in the market having earned our status as an ISO 9001 certified provider of services and are rated as CMMI Level 3 Services. Quality and continuous improvement are basic tenets of the organization and giving our staff the tools to make it happen are a trademark. Customer satisfaction is paramount.

Longeviti LLC is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law.