ITSS Field Support Analyst
Mokena, IL · On-site
GFL Environmental Inc. is seeking an ITSS Field Support Analyst to provide Level 2 technical support and network administration for regional business units. The role involves acting as a liaison ...
ITSS Field Support Analyst
Mokena, IL · On-site
GFL Environmental Inc. is seeking an ITSS Field Support Analyst to provide Level 2 technical support and network administration for regional business units. The role involves acting as a liaison ...
Audit Support Analyst
Charleston, SC · On-site
The Audit Support Analyst is responsible for accomplishing financial audit support tasks in support ... Level 2 (C3PAO) An Employee-Owned Business EEO/Vets/Disabled
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Audit Support Analyst
Charleston, SC · On-site
The Audit Support Analyst is responsible for accomplishing financial audit support tasks in support ... Level 2 (C3PAO) An Employee-Owned Business EEO/Vets/Disabled
Computer Support Analyst II
Rockville, MD · On-site
About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...
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Computer Support Analyst II
Rockville, MD · On-site
About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...
Digital Support Analyst (Level 1.5/Level 2) Digital Service Management & Operations Position Overview We are seeking a highly motivated Digital Support Analyst (Level 1.5/Level 2) to help establish a ...
Digital Support Analyst (Level 1.5/Level 2) Digital Service Management & Operations Position Overview We are seeking a highly motivated Digital Support Analyst (Level 1.5/Level 2) to help establish a ...
Only apply if you are a true Level 2 Technician or higher. As a crucial member of our crew, you'll ... Strong problem-solving skills with a focus on root cause analysis. * Ability to troubleshoot ...
Only apply if you are a true Level 2 Technician or higher. As a crucial member of our crew, you'll ... Strong problem-solving skills with a focus on root cause analysis. * Ability to troubleshoot ...
Logistics Analyst Level II
Frederick, MD · On-site
$580K/yr
The Logistics Analyst II supports medical logistics operations by analyzing, developing, and ... Level 3 Services. Quality and continuous improvement are basic tenets of the organization and ...
Logistics Analyst Level II
Frederick, MD · On-site
$580K/yr
The Logistics Analyst II supports medical logistics operations by analyzing, developing, and ... Level 3 Services. Quality and continuous improvement are basic tenets of the organization and ...
... Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT ... Escalate non-resolvable issues to higher-level teams in a timely manner * Provide support and ...
... Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT ... Escalate non-resolvable issues to higher-level teams in a timely manner * Provide support and ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
... Level Agreement (SLA). * Efficient ticket management is expected. * The analyst may also be ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...
Support Analyst
Downers Grove, IL · On-site +1
$70K - $100K/yr
... Level Agreement (SLA). * Efficient ticket management is expected. * The analyst may also be ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...
Experience providing level 2 support Experience using SQL & other tools to analyze system issues Qualifications conducting detailed and complex analysis Additional Information Multiple Openings
Experience providing level 2 support Experience using SQL & other tools to analyze system issues Qualifications conducting detailed and complex analysis Additional Information Multiple Openings
Applications Support Analyst II
Savannah, GA · On-site
$38.37/hr
The Applications Analyst II has excellent working knowledge of software applications that integrate ... Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ...
Applications Support Analyst II
Savannah, GA · On-site
$38.37/hr
The Applications Analyst II has excellent working knowledge of software applications that integrate ... Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ...
$66K - $82K/yr
Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...
$66K - $82K/yr
Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...
Client Support Analyst II
Seattle, WA · On-site
$66K - $82K/yr
Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...
Client Support Analyst II
Seattle, WA · On-site
$66K - $82K/yr
Team members handle client support cases of varying complexity depending on role level, experience ... Responsibilities may include Tier 1 support, Tier 2 support, advanced technical investigation, or ...
Technology Support Specialist Level Two Support Department: Technology Support Reports To: Director ... Ability to read, analyze, and interpret general business periodicals, professional journals ...
Technology Support Specialist Level Two Support Department: Technology Support Reports To: Director ... Ability to read, analyze, and interpret general business periodicals, professional journals ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Analytical thinking : Tier 2 support involves analyzing data, logs, and system information to ... The noise level in the work environment is usually moderate, but can occasionally be loud. The ...
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Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Analytical thinking : Tier 2 support involves analyzing data, logs, and system information to ... The noise level in the work environment is usually moderate, but can occasionally be loud. The ...
The Position The Litigation Support Analyst II position requires a committed self-starter who is able to perform under critical deadlines, be collaborative, and forward-thinking. Must be highly ...
The Position The Litigation Support Analyst II position requires a committed self-starter who is able to perform under critical deadlines, be collaborative, and forward-thinking. Must be highly ...
IT Level Two Support Engineer for MSP
Ronkonkoma, NY · On-site
$70K - $95K/yr
... 2 yrs. experience in an IT support related position · ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X · Cybersecurity ...
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IT Level Two Support Engineer for MSP
Ronkonkoma, NY · On-site
$70K - $95K/yr
... 2 yrs. experience in an IT support related position · ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X · Cybersecurity ...
Technical Support Analyst
Kansas City, MO · On-site
As a member of the Service Desk team, the technical support analyst acts as a central point of ... Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other ...
Technical Support Analyst
Kansas City, MO · On-site
As a member of the Service Desk team, the technical support analyst acts as a central point of ... Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other ...
EHR Analyst II, responsible for supporting the Epic Cupid, OpTime and Anesthesia modules for the ... Provide Level 2 support for complex incidents and escalations. Maintain adherence to change ...
EHR Analyst II, responsible for supporting the Epic Cupid, OpTime and Anesthesia modules for the ... Provide Level 2 support for complex incidents and escalations. Maintain adherence to change ...
As a member of the Service Desk team, the technical support analyst acts as a central point of ... Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other ...
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As a member of the Service Desk team, the technical support analyst acts as a central point of ... Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other ...
... Support Analyst II, you play an important role in delivering high-quality end-user support ... level expectations. You document your work accurately, contribute to knowledge articles, support ...
... Support Analyst II, you play an important role in delivering high-quality end-user support ... level expectations. You document your work accurately, contribute to knowledge articles, support ...
Level 2 Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do level 2 support analyst jobs pay per hour?
As of Aug 5, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?
To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.
What is a Level 2 Support Analyst?
A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.
How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?
A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
GFL Environmental rating
6.8
Based on 171 frontline employees who took The Breakroom Quiz
43rd of 89 rated recycling and waste
Job description
Job Summary:
GFL Environmental Inc. is seeking an ITSS Field Support Analyst to provide Level 2 technical support and network administration for regional business units. The role involves acting as a liaison between end-users and the IT organization while managing technical support, infrastructure, and stakeholder relationships.
Responsibilities:
• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.
Qualifications:
Required:
• In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
• 2+ years in End User services (large team support) and experience with IT service providers.
• Proficiency in Google Workspace and ServiceNow.
• Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
• Ability to travel approximately 30% to regional business sites.
Preferred:
• A+ or MCSA certifications
Company:
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Founded in 1995, the company is headquartered in Sterling Heights, USA, with a team of 10001+ employees. The company is currently Late Stage.
GFL Environmental Inc. is seeking an ITSS Field Support Analyst to provide Level 2 technical support and network administration for regional business units. The role involves acting as a liaison between end-users and the IT organization while managing technical support, infrastructure, and stakeholder relationships.
Responsibilities:
• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.
Qualifications:
Required:
• In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
• 2+ years in End User services (large team support) and experience with IT service providers.
• Proficiency in Google Workspace and ServiceNow.
• Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
• Ability to travel approximately 30% to regional business sites.
Preferred:
• A+ or MCSA certifications
Company:
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Founded in 1995, the company is headquartered in Sterling Heights, USA, with a team of 10001+ employees. The company is currently Late Stage.
What GFL Environmental employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About GFL Environmental
Sourced by ZipRecruiter
Industry
Environmental quality programs administration and environmental consulting services
Company size
10,000+ Employees
Headquarters location
Vaughan, ON, CA