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Level 2 Support Analyst Jobs (NOW HIRING)

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

... Support Analyst in Boston. This role is perfect for someone looking to take their career to the ... You will be an integral part of the IT team handling level 2-3 desktop support, providing critical ...

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

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Anaplan

Associate Level 3 Support Analyst

Minneapolis, MN · On-site

$60K - $86K/yr

Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely ... Anaplan is looking for a tenacious Support Analyst to join the Level 3 team, based in Minneapolis ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Analytical thinking : Tier 2 support involves analyzing data, logs, and system information to ... The noise level in the work environment is usually moderate, but can occasionally be loud. The ...

Acumen Solutions

Support Analyst

Cleveland, OH

... least 2 client's business processes and application implementation. Implementation may be ... experience in application support, business analyst, or project management type of role ...

ICONMA

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

... Level-2 support team. • The ideal candidate will possess a strong background in providing ... Excellent analytical and problem-solving skills • Excellent communication, presentation ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... Level Agreement (SLA). * Efficient ticket management is expected. * The analyst may also be ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

New

PowerPlan, Inc

Support Analyst

Atlanta, GA · On-site

... code-level investigation (e.g., PowerBuilder, SQL, .NET, PL/SQL). By twelve months, handle high ... Within nine months, develop deep expertise in one to two PowerPlan products or modules, enabling ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine queries and provide automated assistance, but it does not fully replace support analysts. Level 2 Support Analysts focus on complex issues that require human judgment, troubleshooting skills, and customer interaction, which AI currently cannot fully replicate. AI tools can augment their work by automating repetitive tasks and providing data insights, but human expertise remains essential for effective support.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What is a Tier 2 support analyst job description?

A Tier 2 support analyst handles more complex technical issues that Tier 1 support cannot resolve, often requiring deeper technical knowledge and troubleshooting skills. They analyze problems, provide solutions, and may escalate unresolved issues to Tier 3 or specialized teams, typically using tools like ticketing systems and remote support software.

What jobs in the US pay 300,000 a year?

For a Level 2 Support Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive roles, specialized consultants, or senior positions in high-demand industries like finance or technology. Most support analyst roles have lower salary ranges, but those with extensive experience, certifications, or in managerial positions may approach higher compensation levels.

What is Level 1 Level 2 and Level 3 support?

In support roles like a Level 2 Support Analyst, support is typically structured in tiers: Level 1 handles basic issues and initial customer contact, Level 2 addresses more complex problems requiring technical knowledge, and Level 3 involves advanced troubleshooting often performed by specialists or engineers. Each level requires different skills and access to tools or systems to resolve issues efficiently.
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What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 9% Full Time, 84% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Support Analyst

Desktop Support Analyst

Cannon Search

Boston, MA • On-site

$25.25 - $34/hr

Contractor

Posted 7 days ago

Job description

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level in a dynamic and professional environment. You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community.
This is a contract to hire role in Boston with a great work environment.
Qualifications:
  • 3+ years of IT support/Desktop Support experience
  • Active Directory/O365/Intune/VPN, etc.
  • Strong troubleshooting skills
  • Experience with hardware/software rollouts, migrations, and upgrades.
  • Excellent written and verbal communication.
  • Strong customer service.
  • Ability to work independently and as part of a team.
  • Flexibility to work overtime when necessary

Interviewing Now! If you are interested in hearing more about this Desktop Support opportunity, apply to this post or email your resume directly to Dan Gilliam, email: dan.gilliam@cannonsearch.com
Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician

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