ZipRecruiter

Log In

1

Level 2 Support Analyst Jobs (NOW HIRING)

mytfcuhr

Operations Support Analyst II

Oklahoma City, OK · Hybrid

$37.41/hr

As an Operations Support Analyst II , you will be responsible for the following: * Providing ... The starting rate for level II is $37.41/hour however, actual placement within the range will be ...

Lagardere Travel Retail

End User Support II

Atlanta, GA · Hybrid

The End User Support Analyst - Level II is responsible for providing advanced end-user support across corporate and retail environments, serving as the escalation point for Level 1 technicians. This ...

OneTrust

Support Analyst

San Francisco, CA · On-site

Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

Evergy

Supply Chain Systems Analyst

Kansas City, MO · On-site

The role also provides Level 1 and Level 2 system support and partners with stakeholders to resolve issues and improve system usability. This position blends business analysis, system configuration ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Manage and resolve support tickets within established service-level timelines, ensuring accurate ...

next page

Showing results 1-20

People also search for

All JobsLevel 2 Support Analyst Jobs

Level 2 Support Analyst information

See salary details

$14

$31

$56

How much do level 2 support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
STAFF AUG- Level 2 Support Technician

STAFF AUG- Level 2 Support Technician

INNO4

Marlborough, MA • On-site

$32 - $33/hr

Full-time

Posted 3 days ago

Job description


Locations: Marlborough, MA 01752
Term: 2 Months+
Number of Openings: 1
Position Title: Level 2 Support Technician
Pay Rate: $33.00/hr.
Description: ServicePoint has a customer seeking a Level 2 Support Technician for a 2+ month 100% onsite position located in Marlborough MA. This would run through the summer. Client is seeking a Level 2 Technical Support resource to provide IT support for onsite employees and escalations from L1 services desk for clients remotely. On a daily basis will be finding fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.
Responsibilities and Duties
  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Heavy use of Windows and Mac OS devices
  • Ability to work in Active Directory
  • Create documentation for staff for training purposes
  • Employee endpoint support and troubleshooting
  • Laptops -Tablets -Mac (if applicable)
  • Mobile device support and troubleshooting
  • Corporate and bring your own device ("BYOD")
  • Single sign-on/multi-factor authentication support
  • Printer, Wi-Fi and VPN support
  • Collaboration software support
  • Active Directory ("AD")/Azure (if applicable) account administration and support
  • Resolve escalation of Tier 1 support tickets
  • Microsoft Office 365 account administration and support
  • Learning Management Systems ("LMS") support
  • Veeva support and troubleshooting -Adobe suite

Desired Attributes and Experience:
  • 3-4 years professional experience
  • Customer service mentality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail
  • Previous experience with ServiceNow or other ticketing system
  • Ability and willingness to work in a high-pressure environment
  • Ability and willingness to work in a collaborative team environment
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 50 lbs.