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Support Analyst - Tier 1

Mckinney, TX · Hybrid

Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to ... Escalate unresolved, advanced, or infrastructure-related issues to Tier 2 support. Qualifications ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Dedicated Support Analyst II Location: Anaheim, CA Travel Requirement: Approximately 50-80 ... We've always believed small businesses deserve enterprise-level solutions, and that belief starts ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Provide Level 1 and Level 2 application support for enterprise business applications. * Monitor ... Perform root cause analysis and support continuous service improvements. * Coordinate with onshore ...

Kavaliro

Application Support Analyst: II

Louisville, KY · On-site

Kavaliro is seeking an Application Support Analyst II to support a client in Kentucky. Shift ... Must have at least 3 years of experience using HCHB on a support/implementation level. Must be able ...

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

... Analyst II to join our IT support team. This position involves resolving end-user technical issues ... Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.

Careficient

Desktop Support Analyst

Overland Park, KS · On-site

$22 - $29.50/hr

Job Summary We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 ...

Abrigo

Support Analyst

Austin, TX · On-site +1

... level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

RedStream Technology

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

We are seeking a dedicated and skilled IT Desktop Support Technician to join our client's Level 2 ... analytical and problem-solving skills Excellent communication, presentation, influencing, and ...

Sageworks

Support Analyst

Austin, TX · On-site +1

... level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

... level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... least 2 client's business processes and application implementation. Implementation may be ... experience in application support, business analyst, or project management type of role ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Service Support Analyst (locals only)

Infojini Inc

Raleigh, NC

Contractor

Re-posted 7 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below:

Title: Service Support Analyst (locals only)

Location: Raleigh, NC

Duration: 12 months contract

Client: Direct Client


Description:

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems

2. Hands-on technical and functional assistance to business and technical users

3. Remote technical and functional assistance to business and technical users

Required Skills:

  • Respond to incoming telephone or email inquiries and request for assistance.
  • Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.
  • Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.
  • Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.
  • Records, update, and assign tickets within Remedy Ticket System.
  • Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups
  • Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
  • Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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