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Level 2 Support Analyst Jobs (NOW HIRING)

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Start Date: Right Away Keywords: #ITJobs #RTPNCJobs ...

OneTrust

Support Analyst

San Francisco, CA

Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

INNO4

STAFF AUG Level 2 Support Technician

Newton, IA · On-site

$25 - $30/hr

Level 2 Desktop Support Technician / IT Infrastructure Smart Hands - Newton, Iowa Position Summary The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine queries and provide automated assistance, but it does not fully replace support analysts. Level 2 Support Analysts focus on complex issues that require human judgment, troubleshooting skills, and customer interaction, which AI currently cannot fully replicate. AI tools can augment their work by automating repetitive tasks and providing data insights, but human expertise remains essential for effective support.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What is a Tier 2 support analyst job description?

A Tier 2 support analyst handles more complex technical issues that Tier 1 support cannot resolve, often requiring deeper technical knowledge and troubleshooting skills. They analyze problems, provide solutions, and may escalate unresolved issues to Tier 3 or specialized teams, typically using tools like ticketing systems and remote support software.

What jobs in the US pay 300,000 a year?

For a Level 2 Support Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive roles, specialized consultants, or senior positions in high-demand industries like finance or technology. Most support analyst roles have lower salary ranges, but those with extensive experience, certifications, or in managerial positions may approach higher compensation levels.

What is Level 1 Level 2 and Level 3 support?

In support roles like a Level 2 Support Analyst, support is typically structured in tiers: Level 1 handles basic issues and initial customer contact, Level 2 addresses more complex problems requiring technical knowledge, and Level 3 involves advanced troubleshooting often performed by specialists or engineers. Each level requires different skills and access to tools or systems to resolve issues efficiently.
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Level 2 Support Analyst jobs near you
Infographic showing various Level 2 Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 9% Full Time, 84% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Level II Support Specialist

Desktop Level II Support Specialist

Column Technical Services

Chicago, IL

Full-time

Posted 11 days ago

Job description

Column Technical Services is seeking for a well-versed Desktop Level II Support Specialist with strong emphasis using virtual desktop technology to join a stable organization with a dynamic team and strong leadership in Chicago. If you are seeking a career path, you are encouraged to apply! 
 
Job Duties and Responsibilities
  • Maintenance and upgrades to existing software and hardware.
  • Installation, configuration and customization of new software and hardware.
  • Assist end-users in utilizing advanced software features.
  • Provide Phone/Email support for calls from the helpdesk.
  • Planning, coordinating, and scheduling of events with all involved.
  • Providing training and knowledge transfer as required.
  • Other activities and duties as assigned.

General Skills/Abilities:
  • Commitment to understanding and fulfilling the needs of the Technical Support customer base.
  • Willing and able to follow written and verbal instructions, adhere to company and department policies.
  • Ability to communicate effectively with customers, vendors, and other Technical Support staff.
  • Capable of managing time to be most productive; meeting commitments; and handling project management.
  • Technical knowledge of personal computer hardware and software, as well as peripherals such as printers and VoIP phones
  • Ability to adapt and contribute as a team member in an ever-changing environment.
  • Ability to work on feet, reach and bend, lift, and carry 50 pounds, and use equipment to lift or carry anything over 50 pounds.
Troubleshooting/Technical Skills:
  • Must have 3-5 years' experience working with Windows 10, VDI (VMWare Horizon Client), O365 and Terminal Server Environment.
  • Experience in Jabber, ServiceNow, vSphere / View Administrator, AirWatch Workspace 1 / Boxer, LANDesk, Zoom, WebEx, Adobe and LANfax is a plus, as well as knowledge of Microsoft Edge and Google Chrome.
  • Must be familiar with networked HP Printers, Canon Copiers, and Xerox printers/copiers.
  • Must be able to understand and utilize advanced features of Microsoft 2016 Word, Excel, Access, and Outlook.
  • Networking equipment knowledge is a plus (cabling, tracing, etc.)
  • Must be able to apply software knowledge to solve business problems and transfer knowledge to end-users for on-going use.
  • Must be comfortable working with users in a fast paced one on one environment.
  • Must be able and willing to document problem resolutions and implemented technical solutions within our chosen ticketing system, as well as creating technical documentation for end users and IT department reference.
Specific Skills and Preferences:
  • Must have a sound understanding of who the technical support customers are, and a willingness to meet their technical needs.
  • Must be a team player and be able to communicate with customers and other technicians both onsite and offsite via verbal, written and telephone communications.
  • Must be responsive and sympathetic to end-user needs and priorities.
  • Must be motivated to provide quality, long-term solutions to end-user problems.
  • Must be patient in problem-solving situations. 
Communication Skills:
  • Excellent telephone and verbal communication skills are a must.
  • Written communications to concisely document and convey:
    • Problem symptoms, causes and resolutions.
    • Procedures, manuals, and user guides.
    • Requirements and analysis of end-user needs and possible solutions.
  • Ability to coordinate technical resources, both internal and external, to resolve user problems.
Education:Associates DegreeEmployment Type: FULL_TIME

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