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Level 2 Support Analyst Jobs (NOW HIRING)

Hui Huliau

Endpoint Support Analyst

DC · Remote

This position provides Tier I/II technical support, administers endpoint management solutions ... Focus Analytical Thinking Problem Solving Documentation Communication Teamwork Continuous ...

New

OneTrust

Support Analyst

San Francisco, CA

Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer ... Complex analytical problem-solving skills * Continuous improvement mindset and ability to ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Provide Level 1 and Level 2 application support for enterprise business applications. * Monitor ... Perform root cause analysis and support continuous service improvements. * Coordinate with onshore ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

F2Onsite is seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta. The role involves delivering desktop support, troubleshooting issues, and managing hardware ...

Medical City Plano

EHR Support Analyst II

Plano, TX · On-site

Job Summary and Qualifications The EHR Support Analyst 2 serves as a key onsite clinical IT ... Provides second level support as a broad clinical subject matter expert to resolve incidents or ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Mentor and support Level I and Associate Desktop Support Analysts * Participate in continuous ... Analyst II , you play a critical role in maintaining reliable IT operations and supporting end ...

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

Tempe, AZ Salary: $35.00 USD Hourly - $40.00 USD Hourly Description: IT Support Analyst II Location: Onsite in Tempe, AZ 85281 Pay Rate: 35-40 per hour Position Type: Contract to Hire Contact: Please ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

... Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful ...

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

... Support Analyst in Boston. This role is perfect for someone looking to take their career to the ... You will be an integral part of the IT team handling level 2-3 desktop support, providing critical ...

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Level 2 Support Analyst information

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How much do level 2 support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for level 2 support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Analyst, and why are they important?

To thrive as a Level 2 Support Analyst, you need strong troubleshooting abilities, in-depth technical knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Desktop Support Technician are highly valued. Excellent problem-solving, communication, and customer service skills help analysts address user issues efficiently and foster positive interactions. These competencies are crucial for diagnosing complex technical problems, ensuring timely resolution, and maintaining user satisfaction.

What is a Level 2 Support Analyst?

A Level 2 Support Analyst is an IT professional responsible for handling more complex technical issues that cannot be resolved by first-level (Level 1) support staff. They diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network systems. Level 2 analysts often work with end-users, escalate unresolved issues to higher-level support if necessary, and may assist with implementing solutions or patches. Their role is crucial in ensuring smooth IT operations and minimizing downtime for organizations.

How does a Level 2 Support Analyst typically interact with Level 1 and Level 3 support teams?

A Level 2 Support Analyst acts as an escalation point for complex technical issues that Level 1 support cannot resolve. They collaborate closely with Level 1 analysts by providing guidance and sharing troubleshooting techniques, while also documenting solutions for recurring problems. When an issue exceeds their expertise or requires deeper investigation, Level 2 will escalate it to Level 3 specialists, often communicating detailed findings and steps already taken. This collaborative workflow ensures efficient resolution and knowledge sharing across support tiers.

What tech jobs pay 400,000 a year?

High-level roles such as senior software engineers, solutions architects, and certain specialized cybersecurity or data science positions can reach or exceed $400,000 annually, especially with experience, certifications, and in high-demand industries. These roles often require advanced technical skills, leadership, and sometimes stock options or bonuses as part of compensation packages.

What is a Level 2 support job description?

A Level 2 Support Analyst provides advanced technical assistance to resolve complex issues that cannot be handled by Level 1 support. They troubleshoot hardware, software, and network problems, often using remote tools and diagnostic procedures, and may escalate unresolved issues to higher-level teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What is level 1, 2, and 3 support in IT?

In IT support, Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge and may involve remote diagnostics or configuration changes. Level 3 support consists of highly specialized experts who resolve advanced issues, often involving system modifications or escalations from lower levels, and typically require advanced certifications or expertise. For a Level 2 Support Analyst, understanding these levels helps in effectively escalating issues and collaborating with specialized teams.

What jobs can you get with level 2?

A Level 2 Support Analyst can typically progress to roles such as Senior Support Analyst, Technical Support Specialist, or IT Support Engineer. These positions often require advanced troubleshooting skills, familiarity with ticketing systems, and sometimes certifications like CompTIA A+ or Network+.
More about Level 2 Support Analyst jobs
What job categories do people searching Level 2 Support Analyst jobs look for? The top searched job categories for Level 2 Support Analyst jobs are:
Level 2 Support Analyst jobs near you
Endpoint Support Analyst

Endpoint Support Analyst

Hui Huliau

DC • Remote

Other

Posted 3 days ago

New

Job description

Hui Huliau Technology Services is currently seeking an Endpoint Support Analyst to join their team in Tampa, Florida. The Endpoint Support Analyst is responsible for supporting, securing, deploying, and maintaining endpoint devices and Microsoft 365 services across the organization. This position provides Tier I/II technical support, administers endpoint management solutions, participates in IT infrastructure projects, and helps maintain compliance with organizational cybersecurity standards.

Duties/Responsibilities: Deploy, configure, and maintain Mobile devices, IOT, Windows workstations and laptops. Administer Microsoft Intune, Windows Autopilot, and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.

Provide Tier I/Tier II support for hardware, software, printers, mobile devices, and remote users. Manage equipment purchasing, endpoint compliance, patching, and asset inventory. Assist with Entra ID, DNS, DHCP, Group Policy, VPN, and basic network troubleshooting.

Support endpoint security, vulnerability remediation, MFA, encryption, and EDR solutions. Create and maintain technical documentation and knowledge base articles. Participate in infrastructure upgrades, hardware refreshes, and technology projects.

Skills/Abilities: Windows 11 Microsoft 365 Microsoft Intune Microsoft Entra ID Exchange Online TCP/IP, DNS, DHCP, VPN Microsoft Defender / EDR PowerShell Customer Focus Analytical Thinking Problem Solving Documentation Communication Teamwork Continuous Improvement Education and Experience: Required 25 years of desktop support or endpoint administration experience. Experience with Windows 11, Microsoft 365, Intune, and Entra ID. Excellent customer service, troubleshooting, and communication skills.

Preferred Microsoft 365 Certified: Endpoint Administrator Associate certification. CompTIA A+, Network+, and/or Security+. PowerShell scripting experience.

Experience supporting CMMC or NIST 800-171 environments. Physical Requirements: Predominantly Sedentary work. Work is performed in an office or home office environment and requires the ability to operate standard office equipment and keyboards.

Requires the ability to walk short distances. Exerting up to 25 pounds of force occasionally and/or negligible amount of force lift, carry, push, pull or otherwise move objects. Repetitive motion.

Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to install and move desktop equipment.

This position operates primarily in an office environment with occasional travel between company locations. Hybrid work is permitted based on business needs. Occasional after-hours work for on-call, maintenance or emergencies.

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