ZipRecruiter

Log In

1

Itil 4 Jobs (NOW HIRING)

Govcio LLC

Service Desk Lead

Washington, DC · On-site

$81K - $120K/yr

ITIL 4 & ServiceNow Process Ownership * Serves as the government contractor's primary process owner for ITIL 4 practices within ServiceNow across: * * Incident Management * Problem Management

Koniag, Inc.

Service Management Lead

Washington, DC · On-site

$130K - $160K/yr

The ideal candidate is a seasoned IT service management professional with deep expertise in ITIL 4 practices, enterprise ITSM platform administration, and the practical application of service ...

kgs

Service Management Lead

Washington, DC · Hybrid

The ideal candidate is a seasoned IT service management professional with deep expertise in ITIL 4 practices, enterprise ITSM platform administration, and the practical application of service ...

kgs

Service Management Lead

Washington, DC · Hybrid

The ideal candidate is a seasoned IT service management professional with deep expertise in ITIL 4 practices, enterprise ITSM platform administration, and the practical application of service ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

The ideal candidate has strong hands-on ServiceNow administration experience, understands ITIL 4-aligned service management processes, and is comfortable supporting an expanding set of automation and ...

Koniag, Inc.

ITSM Platform Administrator

Washington, DC · On-site

$130K - $160K/yr

The ideal candidate has strong hands-on ServiceNow administration experience, understands ITIL 4-aligned service management processes, and is comfortable supporting an expanding set of automation and ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

The ideal candidate has strong hands-on ServiceNow administration experience, understands ITIL 4-aligned service management processes, and is comfortable supporting an expanding set of automation and ...

next page

Showing results 1-20

All JobsTechnology JobsItil 4 Jobs

Itil 4 information

See salary details

$44.5K

$96.6K

$154.5K

How much do itil 4 jobs pay per year?

As of Sep 5, 2026, the average yearly pay for itil 4 in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is an ITIL 4 professional?

ITIL 4 professionals are individuals who have been trained and certified in the latest version of ITIL (Information Technology Infrastructure Library), a globally recognized framework for IT service management. These professionals help organizations align their IT services with business needs, improve efficiency, and deliver consistent, high-quality service. ITIL 4 updates previous versions by incorporating modern practices like Agile, DevOps, and Lean, making it relevant for today’s fast-changing IT environments. Certified ITIL 4 professionals often work in roles such as IT service manager, process owner, or consultant, and are valuable for businesses seeking to improve their IT processes.

What are the key skills and qualifications needed to thrive as an ITIL 4 professional?

To thrive as an ITIL 4 professional, a solid understanding of IT service management (ITSM) principles, process improvement, and the ITIL 4 framework—often backed by ITIL 4 Foundation or higher certification—is essential. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this role. These competencies ensure effective alignment of IT services with business needs, driving efficiency and continuous improvement in IT operations.

What are common challenges faced by ITIL 4 professionals when implementing new IT service management processes?

ITIL 4 professionals often encounter challenges such as resistance to change from staff, integrating ITIL practices with existing workflows, and ensuring consistent communication across departments. Balancing the need for standardized processes with the flexibility required by diverse teams can be complex. Additionally, measuring the effectiveness of new processes and securing management buy-in are crucial for long-term success. Being proactive in stakeholder engagement and leveraging ITIL's continual improvement model can help overcome these hurdles.

What is the difference between Itil 4 vs Service Management Specialist?

AspectItil 4Service Management Specialist
CertificationsITIL 4 Foundation, Expert levelsITIL certifications, Service Management certifications
Work EnvironmentIT service management, IT departmentsIT service delivery, support teams
Industry UsageIT service providers, tech companiesIT organizations, consulting firms

While Itil 4 focuses on a comprehensive framework for IT service management, a Service Management Specialist applies these principles in practical settings. The specialist role often requires certifications like ITIL, aligning with Itil 4 standards, and involves implementing and managing IT services within organizations. Both roles are integral to effective IT service delivery but differ in scope: Itil 4 provides the theoretical framework, whereas the Service Management Specialist executes and manages these practices daily.

What jobs can I get with ITIL 4?

ITIL 4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Consultant. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of IT service management tools and frameworks.
More about Itil 4 jobs

What cities are hiring for Itil 4 jobs?

Cities with the most Itil 4 job openings:

What states have the most Itil 4 jobs?

States with the most job openings for Itil 4 jobs include:

What job categories do people searching Itil 4 jobs look for?

The top searched job categories for Itil 4 jobs are:

Itil 4 jobs near you
Infographic showing various Itil 4 job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 75% In-person, 19% Hybrid, and 6% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

ITIL Availability Management Consultant

JKV International

Charlotte, NC • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Key Responsibilities:

  • Drive ITIL Availability Management initiatives across enterprise applications.
  • Monitor and improve service availability and operational reliability.
  • Analyze and report service metrics including:
    • Service Availability
    • SLA Compliance
    • MTTR
    • MTBF
    • MTTD
  • Incident and Problem Trends
  • Develop executive dashboards using Power BI and Tableau.
  • Collaborate with Infrastructure, Application, and Operations teams to improve production stability.
  • Participate in Major Incident Management, Root Cause Analysis (RCA), and Continual Service Improvement initiatives.

Required Skills:

  • 7+ years of ITSM / IT Operations experience
  • ITIL Foundation (v3 or ITIL 4)
  • Strong Availability Management experience
  • Incident, Problem, and Change Management
  • ServiceNow
  • Power BI
  • Tableau
  • SQL
  • Executive reporting and stakeholder management
  • Experience supporting enterprise production environments

Apply