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Itil 4 Jobs (NOW HIRING)

BC Forward

ServiceNow Software Engineer IV

Cincinnati, OH · On-site

$80 - $90/hr

Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations. Prepare evidence for internal audit and regulatory exams, and maintain clear documentation and control design.

swirecc

Manager, IT Service Desk

Draper, UT · On-site

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

MDT Technical

ServiceNow Software Engineer IV

Cincinnati, OH · On-site

$51.75 - $71.25/hr

ITIL 4 Managing Professional; ServiceNow CIS certifications; CISA/CISM/CRISC. Education and Experience » * 7+ years in ITSM, Change Enablement, Platform/SRE Ops, or Security Operations in a ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

Kaimetrix

Project Manager - Level IV

Fort Belvoir, VA · On-site

$63 - $83.75/hr

... PMP, ITIL 4 Foundation Company : Kaimetrix is an IT support and services organization serving the commercial sector as well as private sector organizations. Founded in 2013, the company is ...

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Itil 4 information

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$44.5K

$96.6K

$154.5K

How much do itil 4 jobs pay per year?

As of Jul 5, 2026, the average yearly pay for itil 4 in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by ITIL 4 professionals when implementing new IT service management processes?

ITIL 4 professionals often encounter challenges such as resistance to change from staff, integrating ITIL practices with existing workflows, and ensuring consistent communication across departments. Balancing the need for standardized processes with the flexibility required by diverse teams can be complex. Additionally, measuring the effectiveness of new processes and securing management buy-in are crucial for long-term success. Being proactive in stakeholder engagement and leveraging ITIL's continual improvement model can help overcome these hurdles.

What are the key skills and qualifications needed to thrive as an ITIL 4 professional, and why are they important?

To thrive as an ITIL 4 professional, a solid understanding of IT service management (ITSM) principles, process improvement, and the ITIL 4 framework—often backed by ITIL 4 Foundation or higher certification—is essential. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this role. These competencies ensure effective alignment of IT services with business needs, driving efficiency and continuous improvement in IT operations.

What jobs can you get with ITIL 4 certification?

ITIL 4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Consultant. These roles involve managing IT service delivery, improving processes, and supporting organizational efficiency using ITIL best practices and frameworks.

Is ITIL 4 worth IT?

ITIL 4 is a widely recognized framework for IT service management that helps organizations improve service delivery and efficiency. For IT professionals, obtaining an ITIL 4 certification can enhance career prospects and demonstrate expertise in best practices, especially in roles related to service management, operations, and process improvement.

What is the salary of ITIL 4 certified?

ITIL 4 certified professionals typically earn between $70,000 and $120,000 annually, depending on experience, location, and job role. Entry-level positions may start lower, while senior roles or specialized positions can command higher salaries, especially in IT service management environments.

Is ITIL 4 outdated?

ITIL 4 remains current and widely adopted in IT service management, emphasizing value co-creation, agility, and integration with other frameworks like DevOps. It is regularly updated to reflect industry changes, making it relevant for IT professionals seeking certifications and skills in service management. Staying informed about updates ensures ITIL 4 practices remain effective and aligned with modern technology environments.

What are ITIL 4 professionals?

ITIL 4 professionals are individuals who have been trained and certified in the latest version of ITIL (Information Technology Infrastructure Library), a globally recognized framework for IT service management. These professionals help organizations align their IT services with business needs, improve efficiency, and deliver consistent, high-quality service. ITIL 4 updates previous versions by incorporating modern practices like Agile, DevOps, and Lean, making it relevant for today’s fast-changing IT environments. Certified ITIL 4 professionals often work in roles such as IT service manager, process owner, or consultant, and are valuable for businesses seeking to improve their IT processes.

What is the difference between Itil 4 vs Service Management Specialist?

AspectItil 4Service Management Specialist
CertificationsITIL 4 Foundation, Expert levelsITIL certifications, Service Management certifications
Work EnvironmentIT service management, IT departmentsIT service delivery, support teams
Industry UsageIT service providers, tech companiesIT organizations, consulting firms

While Itil 4 focuses on a comprehensive framework for IT service management, a Service Management Specialist applies these principles in practical settings. The specialist role often requires certifications like ITIL, aligning with Itil 4 standards, and involves implementing and managing IT services within organizations. Both roles are integral to effective IT service delivery but differ in scope: Itil 4 provides the theoretical framework, whereas the Service Management Specialist executes and manages these practices daily.

More about Itil 4 jobs
What cities are hiring for Itil 4 jobs? Cities with the most Itil 4 job openings:
What states have the most Itil 4 jobs? States with the most job openings for Itil 4 jobs include:
What job categories do people searching Itil 4 jobs look for? The top searched job categories for Itil 4 jobs are:
Itil 4 jobs near you
Infographic showing various Itil 4 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Full Time, 97% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
Service Desk Manager - ITIL 4 Certified

Service Desk Manager - ITIL 4 Certified

Softthink Solutions Inc

Washington, DC

Full-time

Posted 26 days ago

Be an early applicant

Job description

Service Desk Manager (ITIL 4 Certified)
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
 Lead and manage the IT Service Desk team and daily operations
Oversee incident, problem, and service request management processes
Ensure SLA compliance and service quality standards
Drive continuous improvement in IT service delivery
Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
Strong practical experience with ITIL 4 Framework (Service Operation focus)
ITIL 4 Foundation Certification (required)
Experience managing enterprise-level IT service desks
Strong leadership and communication skills