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Entry It Help Desk Jobs (NOW HIRING)

GITI TIRE USA LTD

IT Help Desk

Richburg, SC · On-site

Job Title IT Help Desk Department: Information Technology (IT) FLSA Status: Non-Exempt Location: Chester, SC Shift: Night Shift Summary: The IT Help Desk position is responsible for providing ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

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Entry It Help Desk information

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How much do entry it help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry IT help desk?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.

What skills and qualifications are needed for an entry IT help desk?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What are common challenges faced by entry IT help desk professionals, and how can they be managed?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

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Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Entry Level IT Help Desk Technician

Bryn Mawr, PA • On-site

internu
Strategic Planning Consulting Services • 51 - 200 employees
Learn more about internuexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Answer inbound telephone and email support requests related to desktop and systems issues.

  • Support end user hardware and software, including deployment, maintenance, and troubleshooting of PCs, laptops, mobile devices, and cloud PCs.

  • Assist in managing network infrastructure, including servers, network hardware, and security, and support software and hardware updates.

Job description

MAJOR RESPONSIBILITIES AND DUTIES
  1. Help Desk and User Support
  • Answer inbound telephone and email desktop and systems support requests.
  • Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
  • Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
  • Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
  • Responsible for new user training and technology introduction.
  • Document and research all problems and resolutions via online utilities.
  • Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
  • Escalate problems to appropriate IT personnel or IT management as necessary.
  • Handle first-level request without assistance, maintain a high first-level resolution rate.
  • Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, "how to" requests and expectations of resolution timeframe.
  • Identify areas for process improvement; technical and procedural.
  • Perform routine patching and maintenance on user PCs and servers.
  • General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.
  1. Windows Active Directory and Microsoft 365 Administration
  • Manage Active Directory administration of current environment and new additions.
  • Maintain and preserve system security.
  • Document all user, group and access rights.
  1. Assist in Managing Network Servers and Infrastructure
  • Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
  • Perform routine patching and maintenance on all network servers.
  • Monitor network and server performance and recommend/perform appropriate corrective action.
  • Help manage current IP based network, including routing, switching, cabling and WAN connections.
  • Perform emergency service after-hours when needed.
  1. Serve as resource for all new infrastructure, software implementation and engineering projects:
  • Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
  • Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
  • Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.

Education and Training:

  • Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA)

Requirements:

  • 1-3 years work experience in IT/network help desk support role.
  • Experience in working on projects.
  • Previous experience in the financial services industry is helpful.

Apply