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Entry It Help Desk Jobs (NOW HIRING)

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

Tru Clean Management

IT Help Desk

Homestead, FL

IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...

Caine & Weiner

IT Help Desk

Dallas, TX · On-site

Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise, and they are seeking an IT Help Desk Specialist to provide tier 1 and 2 support in a fast-paced ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk Part-Time Technician ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

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Entry It Help Desk information

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How much do entry it help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry IT Help Desk professionals, and how can they be managed effectively?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What are the key skills and qualifications needed to thrive as an Entry IT Help Desk professional, and why are they important?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What are Entry IT Help Desk jobs?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.
More about Entry It Help Desk jobs
What cities are hiring for Entry It Help Desk jobs? Cities with the most Entry It Help Desk job openings:
What states have the most Entry It Help Desk jobs? States with the most job openings for Entry It Help Desk jobs include:
What job categories do people searching Entry It Help Desk jobs look for? The top searched job categories for Entry It Help Desk jobs are:
Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
ENTRY LEVEL - IT Help Desk

ENTRY LEVEL - IT Help Desk

Preactive IT Solutions, LP

Richmond, TX • On-site

$20/hr

Full-time

Medical, Retirement

Posted 17 days ago

Job description

THIS IS A FULL-TIME IN-OFFICE POSITION. NO REMOTE WORK.

*** To apply for this job, please click the apply button and complete the assessment at the link below.
If you do not complete the assessment, you will not be considered for this job. ***

Entry Level - IT Help Desk

We are the IT Department for many local businesses.

We need someone to work on our help desk, answer calls, create support tickets and help our customer users. We work with many different customers to resolve many different technical issues. You have to be part techie and part human. Sort of a hybrid.

We are looking for an entry level person with an aptitude for tech and customer service. In this job you are always growing.
As your skills grow, you will do more and more project work (server migrations, Office 365 migrations, onboarding new clients, etc.)

It is important that you understand our company core values. If you don't align with these, you may be a better fit for a different company.
If you do align with these core values, you are going to have a great time working with us.

Extreme Ownership. This means we are driven, motivated, hard-working, resilient, tough and we place great value on details and results

Customer Service Excellence. This means that when we deal with our customers, we treat them with respect, we communicate clearly, we set proper expectations and we execute. We go out of our way to help our customers stay productive. We get a high from solving their problems. Customer Service Excellence is not possible without Extreme Ownership.

Constant Improvement. This means we are quick learners, we consistently execute, we are super smart and we are hungry for learning and improvement. You will be expected to learn a lot and earn certifications.

Friendly & Sociable. This means we are likeable and fun. We have created a fun place to work, but it can be brutal. It takes a special kind of employee to survive here without crying in your pillow at night. But if you enjoy public ridicule and midget wrestling, this is the place for you. You are Friendly & Sociable and you’ll last a long time here.

If none of that scared you off, then continue to read about the job below. When you click the Apply button, you'll have to take some testing that will let us know how fast you can type and what your aptitude for this kind of work is.

Services we Provide:

  • Help desk/remote support
  • Onsite support
  • Network troubleshooting
  • Server installs
  • Virtual Server Administration
  • MS Office 365 Migrations
  • VPN/Firewall Support
  • Onsite and Offsite Backup Management
  • Monitoring
  • Managed Security Services: AV, Network Security, Firewall, Mail Filtering, Dark Web Monitoring, etc.
  • And anything else the IT Department would need to do in a small business

Required Skills:

  • Good interpersonal skills. We work with a lot of different customers. Sometime they are happy to see you. Sometimes they aren't. You may, from time to time, have to talk one off the ledge. It's just part of customer service. But... the better we do... the smoother things are for the customer.
  • Good communications skills both verbal and written. You must be able to relay pertinent technical details by phone when communicating with other techs. You also must be able to document IP addresses, passwords, store device configs, etc. in such a way that those who come behind you can use the information. We use IT Glue for documentation.

Skills You Will Quickly Learn:

  • Using a PSA Tool
  • Using an RMM Tool
  • Understanding of DNS and DHCP
  • Ability to diagnose network connectivity issues. (This seems to separate the men from the boys right here)
  • Active Directory, Folder/File Permissions, Security Groups
  • Microsoft Outlook and experience using it with Office 365
  • Office 365 Administration
  • Hardware diagnosis

Bonus Skills That You Probably Don't Have Yet:

  • Firewall/router config
  • Virtual Server Management on VM Ware or Hyper-V
  • Server RAID Configs

Company Description

Managed IT Services Provider supporting many small businesses. We are located in Richmond just South of Cinco Ranch and support customers all over Houston.

Apply