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Entry It Help Desk Jobs (NOW HIRING)

Keiser University

IT Help Desk Specialist

Tampa, FL · On-site

Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to ...

Keiser University

IT Help Desk Specialist

Tampa, FL · On-site

Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to ...

UHS

IT Help Desk Specialist

Daytona Beach, FL · On-site

Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to ...

UHS

IT Help Desk Specialist

Tampa, FL · On-site

Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to ...

Marina Landscape Inc

IT Help Desk

Orange, CA · On-site

$22 - $26/hr

Join Marina Landscape, Inc. and become an owner! IT Help Desk Administrator Location: Orange, CA 92868 Job Type: Full-Time, Non-Exempt Pay: $22.00-$26.00 per hour (DOE) Join the Marina Landscape Team!

Marina Landscape, Inc.

IT Help Desk

Orange, CA · On-site

$22 - $26/hr

Join Marina Landscape, Inc. and become an owner! IT Help Desk Administrator Location: Orange, CA 92868 Job Type: Full-Time, Non-Exempt Pay: $22.00-$26.00 per hour (DOE) Join the Marina Landscape Team!

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk Part-Time Technician ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

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Entry It Help Desk information

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How much do entry it help desk jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for entry it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry IT Help Desk professionals, and how can they be managed effectively?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

How do I start an IT help desk career?

To start an IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through relevant certifications like CompTIA A+ or Network+. Develop strong communication and problem-solving skills, and seek entry-level positions or internships to gain practical experience in technical support environments.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the key skills and qualifications needed to thrive as an Entry IT Help Desk professional, and why are they important?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What are Entry IT Help Desk jobs?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.

What jobs pay 4000 a week without a degree?

Entry IT Help Desk roles typically do not pay $4,000 a week without advanced certifications or extensive experience. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, certain sales positions, or specialized technical roles with certifications, but these are less common in entry-level IT support. Most IT help desk positions offer lower starting salaries, with higher earnings possible through experience, certifications, or advanced skills.
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What cities are hiring for Entry It Help Desk jobs? Cities with the most Entry It Help Desk job openings:
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What job categories do people searching Entry It Help Desk jobs look for? The top searched job categories for Entry It Help Desk jobs are:
Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Specialist

IT Help Desk Specialist

Keiser University

Tampa, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Keiser University rating

4.8

Company rating: 4.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

537th of 546 rated colleges and universities

Job description

The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support. Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to changes in the work environment and is able to manage competing demands. This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk Specialist is responsible for:

  • The installation, assembly and configuring of computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, LAN/WAN network and peripheral equipment problems; makes repairs and corrections where required.

KNOWLEDGE, SKILLS, AND EXPERIENCE

Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in this position.

Knowledge

  • Entry level IT support
  • Knowledge of Microsoft programs (i.e., Word, Excel, Outlook, Access, and PowerPoint)
  • Knowledge of hardware and software support (RAM, SSD and Printers)
  • Knowledge of VOIP systems.
  • Knowledge of Routers and Switches
  • Networking essentials
  • Entra and Intune basics

Skills

  • Must be able to handle multiple tasks
  • Must have excellent verbal and written skill
  • Excellent troubleshooting, time, and management skills
  • Follow process and procedures as documented and communicated
  • Demonstrates attention to detail.
  • Excellent customer service skills.
  • Basic Understanding of TCP/IP and DHCP
  • Basic Understanding of Active Directory
  • Basic Understanding of Microsoft Entra
  • Basic Understanding of Microsoft Intune

Abilities

  • Synthesize complex or diverse information; collects and researches data; uses intuition and experience to complement data.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Understands business implications of decisions; aligns work with strategic goals.
  • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Prioritizes and plans work activities; sets goals and objectives; develops realistic action plans.
  • Ability to respond to common inquiries or complaints from customers.
  • Strives to continuously build knowledge and skills.
The IT Help Desk Specialist must have the following:
• An associate degree in MIS or related field is preferred. Other combinations of education and experience may be considered.
• Working knowledge of personal computer operating systems, networking systems and applications software Windows based.
• Analytical/problem solving, leadership, organizational, communication, and interpersonal skills.

What Keiser University employees say

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About Keiser University

Sourced by ZipRecruiter

Keiser University is a vibrant and diverse community focused on education and learning. We are one of Florida’s largest private, not-for-profit universities serving approximately 20,000 students, 3,800 employees and more than 66,000 alumni. Keiser has over 20-plus campuses in Florida and internationally in Nicaragua and China. Our values of leadership, excellence, integrity and service still drive our efforts and determine our priorities. Much of our successes come from the extraordinary faculty and staff. We embrace and embody an inclusive culture and value the importance of diversity in the workforce. Keiser is dedicated to fostering an environment that respects the dignity, rights, and contributions of its employees. where faculty and staff feel valued and have the opportunity to add value, making KU a great place to pursue your passions and grow your career.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1977

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