Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Quick apply
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Quick apply
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
Quick apply
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
Help Desk Analyst
Salem, OR · On-site
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
Salem, OR · On-site
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
$50K - $55K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
$50K - $55K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
IT Helpdesk Manager (MSP)
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Manager (MSP)
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Manager (MSP)
Portland, OR · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
Quick apply
IT Helpdesk Manager (MSP)
Portland, OR · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Technician - Milwaukie, OR Full-Time | On-Site | Supporting Greater Portland Area Are you a self-motivated IT professional looking for an opportunity to work independently while being ...
IT Helpdesk Technician - Milwaukie, OR Full-Time | On-Site | Supporting Greater Portland Area Are you a self-motivated IT professional looking for an opportunity to work independently while being ...
IT Support Technician
Portland, OR · On-site
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
IT Support Technician
Portland, OR · On-site
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
IT Support Technician
Portland, OR · On-site
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
Quick apply
IT Support Technician
Portland, OR · On-site
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
IT Support Technician
Portland, OR · Hybrid
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
IT Support Technician
Portland, OR · Hybrid
$50K - $55K/yr
As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and ...
IT Helpdesk Technician | Hourly - Gee Automotive Companies
Milwaukie, OR · On-site
$23 - $28/hr
IT Helpdesk Technician - Milwaukie, OR Full-Time On-Site Supporting Greater Portland Area Are you a self-motivated IT professional looking for an opportunity to work independently while being part of ...
IT Helpdesk Technician | Hourly - Gee Automotive Companies
Milwaukie, OR · On-site
$23 - $28/hr
IT Helpdesk Technician - Milwaukie, OR Full-Time On-Site Supporting Greater Portland Area Are you a self-motivated IT professional looking for an opportunity to work independently while being part of ...
IT Support Technician
Eugene, OR · On-site
$21.50 - $29.75/hr
... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ... Preferred : • CompTIA A+ certification or equivalent knowledge. • Prior help desk, desktop ...
IT Support Technician
Eugene, OR · On-site
$21.50 - $29.75/hr
... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ... Preferred : • CompTIA A+ certification or equivalent knowledge. • Prior help desk, desktop ...
IT Support Technician
Florence, OR · On-site
$20 - $25/hr
Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...
IT Support Technician
Florence, OR · On-site
$20 - $25/hr
Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...
IT Support Technician
Cottage Grove, OR · On-site
$20 - $25/hr
Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...
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IT Support Technician
Cottage Grove, OR · On-site
$20 - $25/hr
Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...
Entry It Help Desk information
What is an entry IT help desk?
Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.
What skills and qualifications are needed for an entry IT help desk?
To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.
What are common challenges faced by entry IT help desk professionals, and how can they be managed?
Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.
What is the difference between Entry It Help Desk vs Technical Support Specialist?
| Aspect | Entry It Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, sometimes vendor-specific |
| Work Environment | Help desk, call centers, on-site support | Help desk, remote support, on-site troubleshooting |
| Employer & Industry | IT departments, MSPs, corporate support | IT companies, tech support firms, corporate IT |
Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.
What are popular job titles related to Entry It Help Desk jobs in Oregon?
For Entry It Help Desk jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entry It Help Desk jobs in Oregon look for?
The top searched job categories for Entry It Help Desk jobs in Oregon are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 19 days ago
Job description
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Requirements
Basic Requirements
Minimum Requirements
Preferred Requirements
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
- Understand and comply with all WPI policies, procedures, and corporate safety programs.
- Act as the first point of contact for WPI staff requiring IT support.
- Act as an escalation point for tier 1 Help Desk Technicians.
- Answer end user queries in person, via email, and over the phone.
- Manage assigned tickets in accordance with established service level agreements.
- Monitor the help desk queue and assess priority of incoming tickets.
- Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
- Troubleshoot connectivity, network, and client VPN issues.
- Install, maintain, and troubleshoot client applications.
- Troubleshoot and resolve email-based issues.
- Coordinate with senior team members to escalate complex problems.
- Document all support tickets in IT ticketing software.
- Update and reconcile IT inventory.
- Order new client computers and provision for use.
- Reimage existing client computers and migrate user data.
- Order and provision smart phones, iPads, and VOIP phones for WPI staff.
- Troubleshoot telecom and mobile device issues.
- Perform hardware repairs and upgrades.
- Create and maintain documentation for internal processes.
- Other duties as assigned.
Requirements
Basic Requirements
- Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
- A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
- Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
- Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
- Employs a customer focused attitude towards all job duties.
- Must be team-oriented and thrive in a result oriented, fast paced environment.
- Must be able to break down problems both known and unknown in a logical, efficient manner.
- Ability and desire to learn new skills quickly.
- Strong knowledge of MS Windows operating systems.
- Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
- Competency with hardware and software troubleshooting.
- Competency with common mobile products (iPhone, iPad, Android devices).
- The ability to learn and apply new concepts quickly.
- Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
- Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
- Microsoft, CompTIA, or other industry certifications are recommended.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
- Competitive pay
- Incentive bonus plan
- 401(k) retirement savings plan with match
- Medical, prescription drug, dental and vision insurance plans with flexible spending account option
- Life insurance, accidental death, and disability benefits
- Flexible paid time off policy and paid holidays
- Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
About Western Partitions
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Wilsonville, OR, US
Year founded
1972