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Entry It Help Desk Jobs in Virginia (NOW HIRING)

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

New

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support ... CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

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Showing results 1-20

All JobsEntry It Help Desk JobsEntry It Help Desk Jobs in Virginia

Entry It Help Desk information

See Virginia salary details

$12

$22

$33

How much do entry it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry it help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are common challenges faced by entry IT help desk professionals, and how can they be managed?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What are the easiest entry-level IT help desk jobs?

Entry-level IT help desk jobs typically involve basic technical support, troubleshooting hardware and software issues, and assisting users with common problems. These roles often require minimal prior experience, focus on customer service skills, and may require certifications like CompTIA A+ or basic knowledge of operating systems and ticketing systems. They provide a foundation for advancing in IT support careers.

What skills and qualifications are needed for an entry IT help desk?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

Do entry-level IT Help Desk jobs still exist?

Yes, entry-level IT Help Desk jobs continue to be available as organizations need support staff to assist with technical issues, troubleshoot hardware and software, and provide customer service. These roles often require basic knowledge of operating systems, networking, and common tools like ticketing systems, making them accessible to recent graduates or those with relevant certifications such as CompTIA A+.

Can I get into an Entry IT Help Desk with no experience?

Entry IT Help Desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Many employers offer on-the-job training and value certifications like CompTIA A+ or relevant technical skills. Demonstrating a willingness to learn and strong communication skills can also help you qualify for entry-level roles.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What is an entry IT help desk?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.

What are popular job titles related to Entry It Help Desk jobs in Virginia?

For Entry It Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry It Help Desk jobs in Virginia look for?

The top searched job categories for Entry It Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Entry It Help Desk jobs?

Cities in Virginia with the most Entry It Help Desk job openings:

Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

IT Help Desk Support

VPGC, LLC.

Hinton, VA • On-site

$43K - $53K/yr

Full-time

Posted 11 days ago

Job description

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities
  • Respond to incoming requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Install, modify, and repair computer hardware and software.
  • Maintain daily performance of computer systems.
  • Provide support for network connectivity issues.
  • Document internal procedures and write relevant reports.
  • Assist in the setup of new user accounts and profiles.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Ensure security through access controls, backups, and firewalls.
  • Stay updated with the latest technology trends and IT best practices.
Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience as a help desk technician or other customer support role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills and a customer-oriented approach.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
How to Apply

If you are passionate about technology and enjoy helping others, please submit your resume and cover letter to our HR department. Note: This is an onsite position. There is no relocation benefit provided.

Apply