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Entry It Help Desk Jobs in Tennessee (NOW HIRING)

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration: Long-Term Contract Employment Type: W2 / Contract Job Summary We are seeking an experienced IT Help Desk ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... Information Technology products and services. Support may include answering questions ... on Help Desk related projects as assigned by IS Help Desk Supervisor. • Install, modify, and ...

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All JobsEntry It Help Desk JobsEntry It Help Desk Jobs in Tennessee

Entry It Help Desk information

See Tennessee salary details

$11

$21

$30

How much do entry it help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry it help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is an entry IT help desk?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.

What skills and qualifications are needed for an entry IT help desk?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What are common challenges faced by entry IT help desk professionals, and how can they be managed?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What are popular job titles related to Entry It Help Desk jobs in Tennessee?

For Entry It Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Entry It Help Desk jobs in Tennessee look for?

The top searched job categories for Entry It Help Desk jobs in Tennessee are:

Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

IT Help Desk

Memphis, TN

EAGLE DISTRIBUTING OF MEMPHIS LLC
See more jobs at EAGLE DISTRIBUTING OF MEMPHIS LLCexternal

Full-time

Re-posted 24 days ago

Job description

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication.

The IT Helpdesk will support operations in the following areas:

  • Information System operations
  • Tier I level Helpdesk
  • Access Control and Authentication
  • Technology Infrastructure Monitoring and Reporting
  • Assist in Incident Response Operations

The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements:

  • ShoreTel/Mitel VoIP
  • Microsoft Exchange
  • Cisco Meraki
  • Microsoft Windows Servers
  • VMware and Hyper-V
  • End-Point Security
  • iOS, Android, and Windows Mobile
  • Security and compliance
  • Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software

The following qualifications are highly recommended for the IT Helpdesk position.

Qualifications should include but are not limited to:

  • Working knowledge of network operation and Helpdesk ticketing software
  • Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired
  • Experience in running network cabling
  • Certification(s); CompTIA A+, Network+, Security+ Desired

This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed

We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!

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