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Remote It Help Desk Jobs in Tennessee (NOW HIRING)

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... and remote control. * Good understanding of computer systems, mobile devices, and other tech ...

New

Sharp Electronics

National Help Desk Engineer

Kingsport, TN · On-site +1

$60K - $70K/yr

At least 7 years' experience in a remote technical support role * Current related Microsoft Azure ... IT services. Compensation for this Position The compensation range for this role is $XX- $XX. The ...

New

Rentokil

IT Infrastructure Engineer

Memphis, TN · Remote

The IT Infrastructure Engineer (Network Focus) uses fundamental engineering concepts, practices ... desk via ServiceNow. * Coordinates and directs contracted on-site technical vendors across remote ...

New

Rentokil

IT Infrastructure Engineer

Memphis, TN · Remote

The IT Infrastructure Engineer (Network Focus) uses fundamental engineering concepts, practices ... desk via ServiceNow. * Coordinates and directs contracted on-site technical vendors across remote ...

New

Revel Staffing

IT Support Supervisor

Memphis, TN · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

AMSURG

IT Implementation Engineer

Nashville, TN · Remote

IT Implementation Engineer Remote Company Overview: AMSURG is an independent leader in ambulatory ... AMSURG offers a variety of health and welfare benefit options to help protect your health and ...

AmSurg LLC

IT Implementation Engineer

Nashville, TN · Remote

IT Implementation Engineer Remote Company Overview: AMSURG is an independent leader in ambulatory ... AMSURG offers a variety of health and welfare benefit options to help protect your health and ...

Amsurg

IT Implementation Engineer

Nashville, TN · Remote

IT Implementation Engineer Remote Company Overview: AMSURG is an independent leader in ambulatory ... AMSURG offers a variety of health and welfare benefit options to help protect your health and ...

OneOncology

Service Desk Technician II

Nashville, TN · On-site +1

This role represents the IT team to internal stakeholders and contributes to the ongoing ... This is a full-time remote role. While we're hiring remotely, candidates in the Nashville, TN ...

New

Motive

Senior IT Support Engineer

Nashville, TN · On-site +1

$125K - $170K/yr

As a Senior IT Engineer at Motive, you will help design, build, and scale the systems that power ... and remote connectivity, and core corporate IT operations. You will report into Austin Karr ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Tennessee

Remote It Help Desk information

See Tennessee salary details

$11

$21

$30

How much do remote it help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote it help desk in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Tennessee?

The most popular types of It Help Desk jobs in Tennessee are:

What are popular job titles related to Remote It Help Desk jobs in Tennessee?

For Remote It Help Desk jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Tennessee look for?

The top searched job categories for Remote It Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Remote It Help Desk jobs?

Cities in Tennessee with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

IT Help Desk Analyst

On-site, Remote

Fourteen Foods

4.1

Company rating: 4.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

102nd of 107 rated fast food restaurants

Free food

Respectful managers

Uninterrupted breaks

Learn more about Fourteen Foodsexternal

Full-time

Posted 2 days ago

New

Job description

NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Candidates must have unrestricted authorization to work in the United States for any employer. This position is not eligible for visa sponsorship, transfer of sponsorship, or relocation assistance.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team's problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:IT Helpdesk Representative (90%):
  • Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
  • Effectively identifies service desk issues and resolves or escalates problems appropriately.
  • Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
  • Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
  • Supports the Service desk tools, processes, and vendor relationships as appropriate.
  • Prioritizes work efforts and communicates with business units and end-users.
  • Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
  • Configures, repairs, & maintains hardware for stores or office users and ships the equipment as necessary.
  • Provides shipping and tracking assistance for all IT equipment.
  • Utilizes basic hand tools to fix hardware or equipment.
  • Helps the team keep workstations and office area clean and organized.
  • Assists with various projects, including with outside departmental members.
  • Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
  • Participates in inventory tracking, counting, and organization.
  • Remotely assists IT Field Services Technicians completing on-site troubleshooting.

Restaurant Advocate Representative (10%):
  • Evaluate what are critical issues needed to keep store running.
  • Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
  • Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
  • Coordinated outside Vendor services performed, follow up.
  • Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
  • Store Operations - store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
  • Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
  • Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #'s, Fundraising
  • Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations

Qualifications:
  • Proven experience as a help desk technician or other customer support role.
  • A minimum of 3 years working in a help desk environment.
  • Tech savvy with working knowledge of office automation production, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • AA/AS in IT or Computer Science or relevant field experience.
  • CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
  • Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Competencies:
  • Customer Service
  • Communication Skills
  • Ability to learn quickly
  • Troubleshooting/problem-solving skills
  • Ability to work well under pressure
  • Adaptability
  • Teamwork skills

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