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Entry It Help Desk Jobs (NOW HIRING)

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

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Entry It Help Desk information

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How much do entry it help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry IT Help Desk professionals, and how can they be managed effectively?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What are the key skills and qualifications needed to thrive as an Entry IT Help Desk professional, and why are they important?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What are Entry IT Help Desk jobs?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.
More about Entry It Help Desk jobs
What cities are hiring for Entry It Help Desk jobs? Cities with the most Entry It Help Desk job openings:
What states have the most Entry It Help Desk jobs? States with the most job openings for Entry It Help Desk jobs include:
What job categories do people searching Entry It Help Desk jobs look for? The top searched job categories for Entry It Help Desk jobs are:
Infographic showing various Entry It Help Desk job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Support / System Administrator

Grit PPO

Croton On Hudson, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Grit PPO is seeking a talented and driven individual to join our team as an Entry Level IT Help Desk Support / Sys Admin. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications.

As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support.

To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.

Responsibilities
  • Provide technical support and troubleshooting assistance to employees via phone, email, or in person
  • Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
  • Install, configure, and update computer systems, software applications, and peripheral devices
  • Collaborate with the IT team to deploy new software and hardware solutions
  • Maintain accurate records of technical issues and resolutions in our ticketing system
  • Assist in the development and implementation of IT policies and procedures
  • Support the onboarding and offboarding processes
  • Overseeing the Patch Management Process

Requirements

  • Minimum 1-2 years of experience in a help desk or technical support role
  • Knowledge of computer systems, networks, and software applications
  • Excellent problem-solving and analytical skills
  • Customer-oriented and committed to providing exceptional support
  • Strong time management and organizational skills
  • Effective collaboration with colleagues as a team player
  • Able to work well under pressure and in a fast-paced environment
  • Strong attention to detail

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • IT certifications such as CompTIA A+, Microsoft Certified IT Professional

Benefits

This is a full-time on-site position paying $18 per hour. Benefits include:

  • Health Care Plan (Medical, Dental & Vision)
  • Flexible Spending Account
  • Retirement Plan
  • Life Insurance
  • Paid Time Off
  • Family Leave
  • Short Term & Long Term Disability
  • Training & Development