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It Service Desk Lead Jobs (NOW HIRING)

PIPESTONE

IT Service Desk Lead

Brandon, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

New

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

$50K - $60K/yr

Posting Details Job Specification Information Job Posting Number S354NE Position Title IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos) Desired Start ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

kgs

Service Desk Lead

Vienna, VA · On-site

The Service Desk Lead is to assist and oversee the support of operations and other systems. The ... Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk ...

kgs

Service Desk Lead

Vienna, VA

The Service Desk Lead is to assist and oversee the support of operations and other systems. The ... Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk ...

Inficare Technologies

Service Desk lead

San Jose, CA · On-site

Role - Service Desk lead Location - San Jose, CA (Onsite) Duration - Long Term contract Key ... Serve as the first point of contact for IT support requests via ticketing system, phone, or walk-up

GDIT

IT Service Desk Team Lead

Bethesda, MD · Hybrid

$83K - $113K/yr

No NIH IT Service Desk Team Lead GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will required to develop, lead, and motivate a team of ...

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It Service Desk Lead information

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How much do it service desk lead jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for it service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Lead vs It Support Specialist?

AspectIt Service Desk LeadIt Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
Employer & Industry UsageIT departments, managed service providersCorporate, healthcare, education sectors
Search & Comparison IntentLeadership, team management, escalation handlingTechnical support, troubleshooting, end-user assistance

The It Service Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications like ITIL. In contrast, the It Support Specialist focuses on providing direct technical support to users, troubleshooting issues, and resolving technical problems. Both roles are essential in IT support but differ mainly in responsibility level and scope.

What is an IT Service Desk Lead?

An IT Service Desk Lead is a professional responsible for overseeing the daily operations of an organization's IT service desk team. They ensure effective incident and request management, provide guidance and support to team members, and act as a point of escalation for complex technical issues. The Service Desk Lead is also involved in training, process improvement, and maintaining high levels of customer satisfaction. Their role bridges communication between IT staff and end-users, ensuring efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as an IT Service Desk Lead, and why are they important?

To thrive as an IT Service Desk Lead, you need strong technical troubleshooting skills, leadership experience, and a background in IT support, typically supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and incident management platforms is essential. Excellent communication, problem-solving, and team management skills help in guiding service desk staff and ensuring high customer satisfaction. These skills ensure effective incident resolution, efficient team performance, and alignment with organizational IT service standards.

What are some common challenges faced by an IT Service Desk Lead, and how can they effectively address them?

As an IT Service Desk Lead, one common challenge is balancing the technical demands of troubleshooting with managing and motivating the team, especially during high-volume periods. Effective delegation, clear communication, and implementing robust ticket management systems can help streamline workflows. Additionally, fostering a culture of continuous learning and regular feedback ensures that both technical issues and team dynamics are proactively addressed. Building strong relationships with other IT departments and business units also helps in resolving escalated issues more efficiently.
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It Service Desk Lead jobs near you
Infographic showing various It Service Desk Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,945 per year, or $30.7 per hour.

IT Service Desk Lead

Pipestone (Emp Serv LLC)

Pipestone, MN • On-site

Full-time

Posted 2 days ago

New

Job description

IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
✅ Lead, coach, and develop Help Desk team members
✅ Manage ticket queues, workload distribution, and service quality
✅ Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
✅ Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
✅ Collaborate with infrastructure, security, and application teams to resolve challenging issues
✅ Improve IT support processes, documentation, and knowledge base resources
✅ Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
✅ Deliver outstanding support and communication to employees across the organization
What We're Looking For
• ️ 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
• ️ Previous leadership, supervisory, or team management experience within IT support
• ️ Strong customer service mindset and problem-solving skills
• ️ Experience with ticketing/IT service management platforms
• ️ Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
⭐ Experience leading a Help Desk, Service Desk, or Desktop Support team
⭐ Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow

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