IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is ...
IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
$130K - $145K/yr
IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...
IT Service Desk Lead
Vienna, VA · On-site
They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...
IT Service Desk Lead
Vienna, VA · On-site
They are seeking an IT Service Desk Lead to oversee daily operations, service delivery, and technical performance of a high-volume IT Service Desk, ensuring operational excellence across incident ...
Description Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION.
Description Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION.
Description Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION.
Description Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION.
Service Desk Lead
Charleston, SC · On-site
Service Desk Lead Hudson Automotive Group - Charleston, SC 29492 Overview Job Shift 8am - 5pm ... Responsibilities include managing Hudson's IT Service Management platform, including Incident ...
Service Desk Lead
Charleston, SC · On-site
Service Desk Lead Hudson Automotive Group - Charleston, SC 29492 Overview Job Shift 8am - 5pm ... Responsibilities include managing Hudson's IT Service Management platform, including Incident ...
Service Desk Lead
Charleston, SC · On-site
Responsibilities include managing Hudson's IT Service Management platform, including Incident ... The Service Desk Lead also uses AI and other tools to improve service delivery, streamline ...
Service Desk Lead
Charleston, SC · On-site
Responsibilities include managing Hudson's IT Service Management platform, including Incident ... The Service Desk Lead also uses AI and other tools to improve service delivery, streamline ...
IT Service Desk Lead
$90K - $115K/yr
The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...
IT Service Desk Lead
$90K - $115K/yr
The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...
IT Service Desk Lead
Montvale, NJ · On-site
$90K - $115K/yr
The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...
IT Service Desk Lead
Montvale, NJ · On-site
$90K - $115K/yr
The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...
Service Desk Lead
New York, NY · On-site
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Enforce IT service management best practices and ensure compliance with contract and security ...
Service Desk Lead
New York, NY · On-site
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Enforce IT service management best practices and ensure compliance with contract and security ...
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Enforce IT service management best practices and ensure compliance with contract and security ...
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Enforce IT service management best practices and ensure compliance with contract and security ...
Title: Tier 3 Service Desk Lead Location: Washington, DC -- Onsite Terms: Proposal Pipelining ... We're a mission-driven IT services company and systems integrator supporting digital transformation ...
Quick apply
Title: Tier 3 Service Desk Lead Location: Washington, DC -- Onsite Terms: Proposal Pipelining ... We're a mission-driven IT services company and systems integrator supporting digital transformation ...
Service Desk Lead
Cheyenne, WY · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Cheyenne, WY · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Salt Lake City, UT · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Salt Lake City, UT · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Charleston, WV · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Charleston, WV · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Tallahassee, FL · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Tallahassee, FL · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Frankfort, KY · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Frankfort, KY · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
The Service Desk Lead is to assist and oversee the support of operations and other systems. The ... Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk ...
The Service Desk Lead is to assist and oversee the support of operations and other systems. The ... Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk ...
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Baton Rouge, LA · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
Service Desk Lead
Baton Rouge, LA · On-site
Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...
It Service Desk Lead information
See salary details
$11.06 - $14.53
6% of jobs
$14.53 - $18.01
14% of jobs
$19.57 is the 25th percentile. Wages below this are outliers.
$18.01 - $21.48
11% of jobs
$21.48 - $24.96
12% of jobs
The median wage is $27.39 / hr.
$24.96 - $28.43
11% of jobs
$28.43 - $31.91
10% of jobs
$31.91 - $35.38
5% of jobs
$35.38 - $38.85
4% of jobs
$40.59 is the 75th percentile. Wages above this are outliers.
$38.85 - $42.33
5% of jobs
$42.33 - $45.80
13% of jobs
$45.80 - $49.28
10% of jobs
$11
$30
$49
How much do it service desk lead jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for it service desk lead in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.
What is the difference between It Service Desk Lead vs It Support Specialist?
| Aspect | It Service Desk Lead | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-Support Center Analyst | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Supervises support team, manages escalations | Provides technical support to end-users |
| Employer & Industry Usage | IT departments, managed service providers | Corporate, healthcare, education sectors |
| Search & Comparison Intent | Leadership, team management, escalation handling | Technical support, troubleshooting, end-user assistance |
The It Service Desk Lead typically oversees support teams, manages escalations, and ensures service quality, requiring leadership skills and certifications like ITIL. In contrast, the It Support Specialist focuses on providing direct technical support to users, troubleshooting issues, and resolving technical problems. Both roles are essential in IT support but differ mainly in responsibility level and scope.
What is an IT Service Desk Lead?
An IT Service Desk Lead is a professional responsible for overseeing the daily operations of an organization's IT service desk team. They ensure effective incident and request management, provide guidance and support to team members, and act as a point of escalation for complex technical issues. The Service Desk Lead is also involved in training, process improvement, and maintaining high levels of customer satisfaction. Their role bridges communication between IT staff and end-users, ensuring efficient resolution of technical problems.
What are the key skills and qualifications needed to thrive as an IT Service Desk Lead, and why are they important?
To thrive as an IT Service Desk Lead, you need strong technical troubleshooting skills, leadership experience, and a background in IT support, typically supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and incident management platforms is essential. Excellent communication, problem-solving, and team management skills help in guiding service desk staff and ensuring high customer satisfaction. These skills ensure effective incident resolution, efficient team performance, and alignment with organizational IT service standards.
What are some common challenges faced by an IT Service Desk Lead, and how can they effectively address them?
As an IT Service Desk Lead, one common challenge is balancing the technical demands of troubleshooting with managing and motivating the team, especially during high-volume periods. Effective delegation, clear communication, and implementing robust ticket management systems can help streamline workflows. Additionally, fostering a culture of continuous learning and regular feedback ensures that both technical issues and team dynamics are proactively addressed. Building strong relationships with other IT departments and business units also helps in resolving escalated issues more efficiently.
More about It Service Desk Lead jobs
What cities are hiring for It Service Desk Lead jobs?
Cities with the most It Service Desk Lead job openings:
What states have the most It Service Desk Lead jobs?
States with the most job openings for It Service Desk Lead jobs include:
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Job description
IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
Lead, coach, and develop Help Desk team members
Manage ticket queues, workload distribution, and service quality
Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
Collaborate with infrastructure, security, and application teams to resolve challenging issues
Improve IT support processes, documentation, and knowledge base resources
Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
Deliver outstanding support and communication to employees across the organization
What We're Looking For
3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
Previous leadership, supervisory, or team management experience within IT support
Strong customer service mindset and problem-solving skills
Experience with ticketing/IT service management platforms
Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
Experience leading a Help Desk, Service Desk, or Desktop Support team
Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
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