ZipRecruiter

Log In

1

Itil Service Desk Jobs (NOW HIRING)

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Manage incident, problem, and change management lifecycles in alignment with ITIL best practices

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Manage incident, problem, and change management lifecycles in alignment with ITIL best practices

A&T Systems

Service Desk Technician

MD · On-site

Working within an ITIL-based service management environment, the Service Desk Technician provides timely first-level technical support, performs initial incident diagnosis, and ensures accurate ...

AXS

Service Desk Technician II

Frisco, TX · On-site

The Service Desk Technician II will provide technical support to internal customers, ensuring efficient resolution of issues while adhering to ITIL service management best practices. Responsibilities ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AEG

Service Desk Technician II- AXS

Frisco, TX · On-site

The Service Desk Technician II will provide technical support to internal customers, ensuring efficient resolution of issues while promoting ITIL service management best practices. Responsibilities ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service ...

Ares Operations LLC

Senior Associate, Service Desk

New York, NY · On-site

$58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function ... Experience using ServiceNow and ITIL service management principles. * Experience providing remote ...

Ares Management

Senior Associate, Service Desk

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function ... Experience using ServiceNow and ITIL service management principles. * Experience providing remote ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

next page

Showing results 1-20

All JobsItil Service Desk Jobs

Itil Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do itil service desk jobs pay per year?

As of Aug 13, 2026, the average yearly pay for itil service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What jobs can I get with Itil Service Desk?

With ITIL Service Desk experience, you can pursue roles such as Service Desk Analyst, IT Support Specialist, or Incident Manager. These positions typically require knowledge of ITIL processes, troubleshooting skills, and familiarity with ticketing tools like ServiceNow or Jira. Certifications like ITIL Foundation can enhance job prospects in IT service management.

Is ITIL a good career path?

ITIL Service Desk roles involve managing IT service requests and incidents using ITIL best practices, which are widely adopted in IT service management. Pursuing ITIL certifications can enhance career prospects and demonstrate expertise in service delivery processes. It is a stable career path for those interested in IT operations and customer support within structured environments.

What are some typical challenges faced by ITIL Service Desk professionals, and how can they be managed effectively?

ITIL Service Desk professionals often encounter challenges such as managing a high volume of tickets, prioritizing incidents, and handling users with varying technical literacy. Successfully navigating these issues requires strong organizational skills, effective use of ITIL processes like incident categorization and escalation, and clear communication with both users and technical teams. Regular training and collaboration with other IT departments can also help service desk staff stay updated on best practices and deliver consistent, high-quality support.

What is an ITIL Service Desk?

An ITIL Service Desk is a central point of contact within an organization that manages incidents, service requests, and communication with users. Based on ITIL (Information Technology Infrastructure Library) best practices, the Service Desk aims to restore normal service operations as quickly as possible and minimize business disruptions. It handles issues such as password resets, troubleshooting, and providing information, ensuring a streamlined IT support process for employees and customers. The Service Desk also helps track and report problems to improve IT services over time.

What is the difference between Itil Service Desk vs Help Desk Technician?

AspectItil Service DeskHelp Desk Technician
CertificationsITIL Foundation, Service Management certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, structured processesEnd-user support, troubleshooting
Industry UsageIT service providers, large organizationsSmall to medium businesses, IT support teams

While both roles involve IT support, an Itil Service Desk focuses on managing IT services using ITIL best practices, often in larger organizations. A Help Desk Technician provides direct technical support to users, typically handling troubleshooting and issue resolution. The roles overlap in customer service and technical skills but differ in scope and process orientation.

What are the key skills and qualifications needed to thrive as an ITIL Service Desk professional, and why are they important?

To thrive as an ITIL Service Desk professional, you need a solid understanding of ITIL best practices, incident management, and troubleshooting, often supported by ITIL Foundation certification or equivalent experience. Familiarity with service desk ticketing systems such as ServiceNow or Jira, and knowledge of ITSM tools, are typically required. Strong communication, active listening, and problem-solving skills help professionals deliver effective customer support and collaborate with technical teams. These skills and qualities ensure timely issue resolution, high customer satisfaction, and efficient IT service delivery.
More about Itil Service Desk jobs
What job categories do people searching Itil Service Desk jobs look for? The top searched job categories for Itil Service Desk jobs are:
Itil Service Desk jobs near you
Infographic showing various Itil Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

ITIL Service Desk Manager_VOICE_ITSM_W2

US IT Solutions Inc

Cambridge, MA

Contractor

Re-posted 11 days ago

Job description

Company Description

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.

Qualifications

ITIL

ITSM

Cisco

VOIP

Customer Service

Change management

Additional Information

In person interview is acceptable for this position.

Apply