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Itil Service Desk Jobs (NOW HIRING)

Digicomplish Inc

Service Desk Analyst

Newark, NJ

$21.50 - $29.25/hr

ITIL/Service Desk Knowledge: MIM Process Knowledge: Ø We are looking for a Service Desk Engineer to provide technical assistance to our international clients. They will be the first point of contact ...

New

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

AEG

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...

City of Gainesville

Service Desk Analyst

Gainesville, FL · On-site

$47.44/hr

The incumbent serves as a technical escalation point for Service Desk Specialists and assists in process improvement initiatives aligned with ITIL service management practices. SUMMARY This position ...

Core Specialty Insurance

Service Desk Analyst

Cincinnati, OH

$19.75 - $27/hr

Service Desk Agent As a Service Desk Agent, you will serve as the initial point of contact for end ... Understand and apply ITIL service transition and service quality principles. * Manage and maintain ...

New

Corning

Global Service Desk Manager

Painted Post, NY · On-site

$106K - $146K/yr

ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives

Corning

Global Service Desk Manager

Charlotte, NC · On-site

$106K - $146K/yr

ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives

Corning

Global Service Desk Manager

Corning, NY

$106K - $146K/yr

ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives

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All JobsItil Service Desk Jobs

Itil Service Desk information

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$36.5K

$94.5K

$157K

How much do itil service desk jobs pay per year?

As of Jun 12, 2026, the average yearly pay for itil service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the role of a service desk in ITIL?

A Service Desk in ITIL serves as a primary point of contact between users and the IT organization, handling incidents, service requests, and communication. It aims to restore normal service operation quickly and efficiently, often using ITSM tools and following ITIL processes such as incident management and request fulfillment.

What are some typical challenges faced by ITIL Service Desk professionals, and how can they be managed effectively?

ITIL Service Desk professionals often encounter challenges such as managing a high volume of tickets, prioritizing incidents, and handling users with varying technical literacy. Successfully navigating these issues requires strong organizational skills, effective use of ITIL processes like incident categorization and escalation, and clear communication with both users and technical teams. Regular training and collaboration with other IT departments can also help service desk staff stay updated on best practices and deliver consistent, high-quality support.

What is an ITIL Service Desk?

An ITIL Service Desk is a central point of contact within an organization that manages incidents, service requests, and communication with users. Based on ITIL (Information Technology Infrastructure Library) best practices, the Service Desk aims to restore normal service operations as quickly as possible and minimize business disruptions. It handles issues such as password resets, troubleshooting, and providing information, ensuring a streamlined IT support process for employees and customers. The Service Desk also helps track and report problems to improve IT services over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine tasks in IT service desks, such as ticket routing and basic troubleshooting, allowing IT professionals to focus on more complex issues. However, AI does not fully replace the role of IT help desk staff, as human judgment and customer interaction remain essential for resolving complex problems and providing personalized support.

What is the difference between Itil Service Desk vs Help Desk Technician?

AspectItil Service DeskHelp Desk Technician
CertificationsITIL Foundation, Service Management certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, structured processesEnd-user support, troubleshooting
Industry UsageIT service providers, large organizationsSmall to medium businesses, IT support teams

While both roles involve IT support, an Itil Service Desk focuses on managing IT services using ITIL best practices, often in larger organizations. A Help Desk Technician provides direct technical support to users, typically handling troubleshooting and issue resolution. The roles overlap in customer service and technical skills but differ in scope and process orientation.

What jobs can I get with ITIL?

ITIL certification prepares individuals for roles such as IT Service Desk Analyst, IT Support Specialist, or IT Service Manager. These roles involve managing IT services, incident resolution, and process improvement, often requiring knowledge of ITSM tools and frameworks.

What are the key skills and qualifications needed to thrive as an ITIL Service Desk professional, and why are they important?

To thrive as an ITIL Service Desk professional, you need a solid understanding of ITIL best practices, incident management, and troubleshooting, often supported by ITIL Foundation certification or equivalent experience. Familiarity with service desk ticketing systems such as ServiceNow or Jira, and knowledge of ITSM tools, are typically required. Strong communication, active listening, and problem-solving skills help professionals deliver effective customer support and collaborate with technical teams. These skills and qualities ensure timely issue resolution, high customer satisfaction, and efficient IT service delivery.

What are the 5 pillars of ITIL?

The 5 pillars of ITIL are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These pillars provide a framework for IT service management, helping ITIL Service Desk professionals deliver effective and efficient IT services by aligning them with business needs.
More about Itil Service Desk jobs
What job categories do people searching Itil Service Desk jobs look for? The top searched job categories for Itil Service Desk jobs are:
Itil Service Desk jobs near you
Infographic showing various Itil Service Desk job openings in the United States as of June 2026, with employment types broken down into 25% Part Time, and 75% Contract. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

ITIL Service Desk Manager_VOICE_ITSM_W2

US IT Solutions Inc

Cambridge, MA

Contractor

Posted 10 days ago

Job description

Company Description

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.

Qualifications

ITIL

ITSM

Cisco

VOIP

Customer Service

Change management

Additional Information

In person interview is acceptable for this position.

Apply