We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
IT Service Desk Manager
Latrobe, PA · On-site
The role involves overseeing service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...
IT Service Desk Manager
Latrobe, PA · On-site
The role involves overseeing service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...
IT Service Desk Manager
Memphis, TN · On-site
The role is responsible for service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...
IT Service Desk Manager
Memphis, TN · On-site
The role is responsible for service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...
Service Desk Technician
MD · On-site
Working within an ITIL-based service management environment, the Service Desk Technician provides timely first-level technical support, performs initial incident diagnosis, and ensures accurate ...
Service Desk Technician
MD · On-site
Working within an ITIL-based service management environment, the Service Desk Technician provides timely first-level technical support, performs initial incident diagnosis, and ensures accurate ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician II- AXS
Frisco, TX · On-site
$30 - $33/hr
The Service Desk Tech II ensures efficient and effective resolution of issues across various ... Promote adherence to ITIL service management principles and contributes to the adoption of industry ...
Service Desk Technician
Silver Spring, MD · On-site
Preferred : • CompTIA A+ • ITIL ® Foundation Certification • HDI Support Center Analyst (HDI ... Service Desk or Managed Services environments. • Familiarity with ITIL service management ...
Service Desk Technician
Silver Spring, MD · On-site
Preferred : • CompTIA A+ • ITIL ® Foundation Certification • HDI Support Center Analyst (HDI ... Service Desk or Managed Services environments. • Familiarity with ITIL service management ...
Service Desk Manager (ITIL 4 Certified) Location: Washington, DC Work Authorization: US Citizen Job Summary We are seeking a Service Desk Manager to lead the Technical Service Desk operations and ...
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Service Desk Manager (ITIL 4 Certified) Location: Washington, DC Work Authorization: US Citizen Job Summary We are seeking a Service Desk Manager to lead the Technical Service Desk operations and ...
Global Service Desk Manager
Painted Post, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Painted Post, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Charlotte, NC · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Global Service Desk Manager
Charlotte, NC · On-site
$106K - $146K/yr
ITIL certification * Experience in shared services or enterprise service management environments * Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
Ensure alignment with business objectives, industry best practices, and IT service management frameworks (e.g., ITIL). * Service Desk Transformation * Oversee daily operations of the global service ...
Ensure alignment with business objectives, industry best practices, and IT service management frameworks (e.g., ITIL). * Service Desk Transformation * Oversee daily operations of the global service ...
- As a Senior Service Desk Agent, you will serve as the initial point of contact for end users ... Understand and apply ITIL service transition and service quality principles. * Manage and maintain ...
- As a Senior Service Desk Agent, you will serve as the initial point of contact for end users ... Understand and apply ITIL service transition and service quality principles. * Manage and maintain ...
As a Senior Service Desk Agent, you will serve as the initial point of contact for end users ... Understand and apply ITIL service transition and service quality principles. * Manage and maintain ...
As a Senior Service Desk Agent, you will serve as the initial point of contact for end users ... Understand and apply ITIL service transition and service quality principles. * Manage and maintain ...
Itil Service Desk information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do itil service desk jobs pay per year?
As of Jul 3, 2026, the average yearly pay for itil service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
What is the role of a service desk in ITIL?
A Service Desk in ITIL serves as a primary point of contact between IT service providers and users, handling incidents, service requests, and communication. It aims to restore normal service operation quickly and efficiently, supporting processes like incident management and request fulfillment, often using tools like ITSM software. Service Desk staff require strong communication skills and knowledge of ITIL practices to ensure effective support.
What are some typical challenges faced by ITIL Service Desk professionals, and how can they be managed effectively?
ITIL Service Desk professionals often encounter challenges such as managing a high volume of tickets, prioritizing incidents, and handling users with varying technical literacy. Successfully navigating these issues requires strong organizational skills, effective use of ITIL processes like incident categorization and escalation, and clear communication with both users and technical teams. Regular training and collaboration with other IT departments can also help service desk staff stay updated on best practices and deliver consistent, high-quality support.
What is an ITIL Service Desk?
An ITIL Service Desk is a central point of contact within an organization that manages incidents, service requests, and communication with users. Based on ITIL (Information Technology Infrastructure Library) best practices, the Service Desk aims to restore normal service operations as quickly as possible and minimize business disruptions. It handles issues such as password resets, troubleshooting, and providing information, ensuring a streamlined IT support process for employees and customers. The Service Desk also helps track and report problems to improve IT services over time.
What is the difference between Itil Service Desk vs Help Desk Technician?
| Aspect | Itil Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | ITIL Foundation, Service Management certifications | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, structured processes | End-user support, troubleshooting |
| Industry Usage | IT service providers, large organizations | Small to medium businesses, IT support teams |
While both roles involve IT support, an Itil Service Desk focuses on managing IT services using ITIL best practices, often in larger organizations. A Help Desk Technician provides direct technical support to users, typically handling troubleshooting and issue resolution. The roles overlap in customer service and technical skills but differ in scope and process orientation.
Is helpdesk a good entry level IT job?
ITIL Service Desk roles are typically considered good entry-level IT jobs because they provide foundational experience in customer support, troubleshooting, and IT service management processes. These positions often require basic technical skills and may lead to advanced roles with certifications like ITIL or CompTIA. They offer exposure to IT operations and help develop problem-solving and communication skills.
What jobs can I get with ITIL?
ITIL certification prepares individuals for roles such as IT Service Desk Analyst, IT Support Specialist, or Service Desk Technician, focusing on IT service management best practices. These roles typically require knowledge of ITIL processes, strong communication skills, and familiarity with service management tools like ServiceNow or BMC Remedy.
What are the key skills and qualifications needed to thrive as an ITIL Service Desk professional, and why are they important?
To thrive as an ITIL Service Desk professional, you need a solid understanding of ITIL best practices, incident management, and troubleshooting, often supported by ITIL Foundation certification or equivalent experience. Familiarity with service desk ticketing systems such as ServiceNow or Jira, and knowledge of ITSM tools, are typically required. Strong communication, active listening, and problem-solving skills help professionals deliver effective customer support and collaborate with technical teams. These skills and qualities ensure timely issue resolution, high customer satisfaction, and efficient IT service delivery.
What jobs make $3,000 a day?
High-paying jobs that can earn $3,000 or more per day include specialized roles such as ITIL Service Desk managers, senior IT consultants, and cybersecurity experts, often requiring advanced certifications and extensive experience. These roles typically involve complex problem-solving, leadership, and technical skills, and may be found in industries like technology, finance, and consulting. Earnings at this level are usually associated with consulting contracts, freelance work, or executive positions rather than standard employment.
More about Itil Service Desk jobs
What job categories do people searching Itil Service Desk jobs look for? The top searched job categories for Itil Service Desk jobs are:
Contractor
Posted yesterday
Job description
Company Description
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.
Qualifications
ITIL
ITSM
Cisco
VOIP
Customer Service
Change management
Additional Information
In person interview is acceptable for this position.
About US IT SOLUTIONS
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US
Year founded
2016