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Itil Service Desk Jobs (NOW HIRING)

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Manage incident, problem, and change management lifecycles in alignment with ITIL best practices

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... Manage incident, problem, and change management lifecycles in alignment with ITIL best practices

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$90 - $130/hr

The IT Service Desk Manager is a member of the Global Information Technology team responsible for ... Manage incident, problem, and change management lifecycles in alignment with ITIL best practices

United States Cold Storage, Inc.

$75 - $85/hr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

Barrow Wise Consulting

ITIL Consultant

MD · On-site

$90K - $150K/yr

The ITIL Consultant will support Barrow Wise's DHS project and perform the following duties ... Evaluate help desk and service desk operations * Review incident, problem, and change management ...

United States Cold Storage

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/yr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

United States Cold Storage

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/hr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

United States Cold Storage

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/hr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

USCS

IT Service Desk Lead

Camden, NJ · On-site

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

USCS

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/yr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... ITIL certification or familiarity with ITIL service management practices. * Technical writing and ...

ClearanceJobs

Tier 3 Service Desk Lead Jobs

Washington, DC · On-site

$135K - $1M/yr

Tier 3 Service Desk Lead The Tier 3 Service Desk Lead provides advanced technical leadership and ... ITIL Foundation or Intermediate Certification preferred. ServiceNow Certification preferred. * Any ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service ...

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Itil Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do itil service desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for itil service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is an ITIL Service Desk?

An ITIL Service Desk is a central point of contact within an organization that manages incidents, service requests, and communication with users. Based on ITIL (Information Technology Infrastructure Library) best practices, the Service Desk aims to restore normal service operations as quickly as possible and minimize business disruptions. It handles issues such as password resets, troubleshooting, and providing information, ensuring a streamlined IT support process for employees and customers. The Service Desk also helps track and report problems to improve IT services over time.

What are the key skills and qualifications needed to thrive as an ITIL Service Desk professional, and why are they important?

To thrive as an ITIL Service Desk professional, you need a solid understanding of ITIL best practices, incident management, and troubleshooting, often supported by ITIL Foundation certification or equivalent experience. Familiarity with service desk ticketing systems such as ServiceNow or Jira, and knowledge of ITSM tools, are typically required. Strong communication, active listening, and problem-solving skills help professionals deliver effective customer support and collaborate with technical teams. These skills and qualities ensure timely issue resolution, high customer satisfaction, and efficient IT service delivery.

What are some typical challenges faced by ITIL Service Desk professionals, and how can they be managed effectively?

ITIL Service Desk professionals often encounter challenges such as managing a high volume of tickets, prioritizing incidents, and handling users with varying technical literacy. Successfully navigating these issues requires strong organizational skills, effective use of ITIL processes like incident categorization and escalation, and clear communication with both users and technical teams. Regular training and collaboration with other IT departments can also help service desk staff stay updated on best practices and deliver consistent, high-quality support.

What is the difference between Itil Service Desk vs Help Desk Technician?

AspectItil Service DeskHelp Desk Technician
CertificationsITIL Foundation, Service Management certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, structured processesEnd-user support, troubleshooting
Industry UsageIT service providers, large organizationsSmall to medium businesses, IT support teams

While both roles involve IT support, an Itil Service Desk focuses on managing IT services using ITIL best practices, often in larger organizations. A Help Desk Technician provides direct technical support to users, typically handling troubleshooting and issue resolution. The roles overlap in customer service and technical skills but differ in scope and process orientation.

Is ITIL in demand?

ITIL Service Desk roles are in demand as organizations seek professionals skilled in IT service management frameworks. Certifications like ITIL Foundation can enhance job prospects, and knowledge of ticketing tools and IT processes is often required. The demand is driven by the need for efficient IT support and service delivery across industries.
More about Itil Service Desk jobs

What job categories do people searching Itil Service Desk jobs look for?

The top searched job categories for Itil Service Desk jobs are:

Itil Service Desk jobs near you
Infographic showing various Itil Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

ITIL Service Desk Manager_VOICE_ITSM_W2

US IT Solutions Inc

Cambridge, MA

Contractor

Re-posted 5 days ago

Job description

Company Description

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.

Qualifications

ITIL

ITSM

Cisco

VOIP

Customer Service

Change management

Additional Information

In person interview is acceptable for this position.

Apply