ZipRecruiter

Log In

1

Service Desk Technician I Jobs (NOW HIRING)

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...

SCF

Service Desk Technician I, II

Anchorage, AK · On-site

Service Desk Technician I Hiring Range $22.99 to $30.66 Service Desk Technician II Hiring Range $26.33 to $35.10 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Service Desk ...

GTI Fabrication

Service Desk Technician I

Buffalo, NY · On-site

$23.50 - $28/hr

The Service Desk Technician I plays a key role in ensuring employees have the technology, access, and support needed to perform their jobs efficiently while following established IT standards and ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · On-site +1

$23 - $27/hr

The Service Desk Technician I plays a key role in ensuring employees have the technology, access, and support needed to perform their jobs efficiently while following established IT standards and ...

iT1

Service Desk Technician I

The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are ...

GTI Fabrication

Service Desk Technician I

Buffalo, NY

$23.50 - $28/hr

The Service Desk Technician I plays a key role in ensuring employees have the technology, access, and support needed to perform their jobs efficiently while following established IT standards and ...

GTI Fabrication

Service Desk Technician I

Phoenix, AZ · Remote

$23 - $27/hr

The Service Desk Technician I plays a key role in ensuring employees have the technology, access, and support needed to perform their jobs efficiently while following established IT standards and ...

Switch

Service Desk Technician I

Lithia Springs, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

New

Switch

Service Desk Technician I

Lithia Springs, GA

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Buckle

Service Desk Technician I

Kearney, NE · On-site

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

Buckle

Service Desk Technician I

Kearney, NE

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

The Buckle

Service Desk Technician I

Kearney, NE · On-site

Summary The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems; including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Desk Technician I Jobs

Service Desk Technician I information

See salary details

$11

$23

$36

How much do service desk technician i jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for service desk technician i in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technician I vs Help Desk Technician I?

AspectService Desk Technician IHelp Desk Technician I
CertificationsCompTIA A+, Network+ often preferredCompTIA A+, Help Desk certifications
Work EnvironmentCorporate IT support, call centers, on-site and remoteCustomer support, remote and on-site, often in tech companies
Employer & Industry UsageIT departments across various industriesIT support roles in tech and service industries
Search & Comparison IntentUnderstanding entry-level IT support rolesComparing entry-level help desk positions

The main difference between Service Desk Technician I and Help Desk Technician I lies in their typical work environments and industry usage. Service Desk Technicians often support internal corporate IT systems, while Help Desk Technicians usually assist external customers or end-users. Both roles require similar certifications and serve as entry points into IT support careers, but their focus and daily tasks may vary slightly depending on the employer's structure.

More about Service Desk Technician I jobs

What cities are hiring for Service Desk Technician I jobs?

Cities with the most Service Desk Technician I job openings:

What states have the most Service Desk Technician I jobs?

States with the most job openings for Service Desk Technician I jobs include:

What job categories do people searching Service Desk Technician I jobs look for?

The top searched job categories for Service Desk Technician I jobs are:

Service Desk Technician I jobs near you
Infographic showing various Service Desk Technician I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Technician I

Washington, DC • On-site, Remote

Terrestris LLC
See more jobs at Terrestris LLCexternal

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Service Desk Technician I at Terrestris do?
As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.
What does a typical day look like for a Service Desk Technician I?
You will:
  • Manage user accounts and provide day-to-day account administration support.
  • Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
  • Install and configure hardware, software, and workstation operating systems.
  • Ensure systems remain current with approved configurations and security requirements.
  • Configure, maintain, and troubleshoot workstation peripherals and connected devices.
  • Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
  • Assess user issues through conversation, diagnostic techniques, and remote access tools.
  • Assign appropriate priorities to support requests based on business impact and urgency.
  • Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
  • Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?
You might be the professional we're looking for if you have:
  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.
All rights reserved.

Apply