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Sap Service Desk Jobs (NOW HIRING)

Packsize

Service Desk Manager

Salt Lake City, UT

Service Desk Manager About Packsize, We are Packsize. A fast-growth multinational technology ... Coordinate triage and routing of business system tickets related to Salesforce, SAP, and reporting ...

Packsize

Service Desk Manager

Louisville, KY · On-site

Service Desk Manager About Packsize, We are Packsize. A fast-growth multinational technology ... Coordinate triage and routing of business system tickets related to Salesforce, SAP, and reporting ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

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Peraton

Senior Service Desk Manager

Albuquerque, NM

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

... SAP, EDMS, Documentem, etc.) * Escalates/Coordinates with 2nd level support with Tier II to resolve ... a Service Desk Role * A+ preferred. * HDI HelpDesk Professional or ITIL Foundations Required

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

... SAP, EDMS, Documentem, etc.) * Escalates/Coordinates with 2nd level support with Tier II to resolve ... a Service Desk Role * A+ preferred. * HDI HelpDesk Professional or ITIL Foundations Required

Apply Early

Aecon U.S.

Service Desk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst will be responsible for administering incidents and service requests while ... XenApp, SAP, and Microsoft Teams is also an asset • Ability to speak multiple languages ...

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How much do sap service desk jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for sap service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a SAP Service Desk?

A SAP Service Desk is a support function within an organization that helps users resolve issues related to SAP software applications. It acts as the first point of contact for SAP users experiencing technical problems, system errors, or requiring assistance with SAP functionalities. The service desk team logs incidents, troubleshoots problems, and coordinates with specialized SAP teams or external vendors if needed. Their goal is to minimize downtime and ensure smooth business operations by providing timely and effective support.

Which SAP job is in demand?

SAP Basis Administrator, SAP FICO Consultant, and SAP ABAP Developer are among the most in-demand SAP roles. These positions often require expertise in SAP modules, certifications, and familiarity with SAP tools and systems, reflecting ongoing enterprise digital transformation efforts.

Does SAP allow work from home?

SAP Service Desk roles often offer flexible work arrangements, including remote work, depending on the company's policies and the specific job requirements. Many organizations have adopted remote work options for IT support and service desk positions, especially with the use of collaboration tools like SAP Fiori and remote access systems. However, availability varies by employer and location, so it is important to confirm with the specific employer or job posting.

Are SAP consultants still in demand?

SAP Service Desk roles and SAP consultants remain in demand due to ongoing enterprise digital transformation and the need for specialized SAP support and implementation skills. Professionals with expertise in SAP modules, certifications, and experience with SAP S/4HANA are particularly sought after in various industries.

What is the difference between Sap Service Desk vs SAP Support Specialist?

AspectSap Service DeskSAP Support Specialist
CertificationsITIL, SAP certificationsSAP certifications, ITIL often preferred
Work EnvironmentHelp desk, support center, remote and on-siteSupport teams, client sites, remote
Employer & IndustryIT service providers, SAP usersLarge corporations, SAP consulting firms
Job FocusIncident management, user support, ticket resolutionIssue diagnosis, SAP system troubleshooting, user assistance

Both roles involve supporting SAP users, but Sap Service Desk primarily handles incident management and user support through ticketing systems, while SAP Support Specialists focus more on diagnosing and resolving technical SAP issues. The roles often overlap but differ in scope and daily tasks.

What are the key skills and qualifications needed to thrive as an SAP Service Desk professional, and why are they important?

To thrive as an SAP Service Desk professional, you need a solid understanding of SAP modules, troubleshooting techniques, and general IT support skills, typically supported by a degree in computer science or related field. Familiarity with SAP Solution Manager, ticketing systems like ServiceNow, and relevant SAP certifications are commonly required. Strong communication, problem-solving abilities, and patience help professionals excel in resolving user issues and providing clear guidance. These skills ensure efficient issue resolution, high user satisfaction, and sustained business operations reliant on SAP systems.

Is IT hard to get hired at SAP?

Getting hired for a SAP Service Desk role can be competitive and typically requires relevant IT experience, knowledge of SAP systems, and strong problem-solving skills. Certifications such as SAP Certified Support Associate can improve chances, and familiarity with ticketing tools and customer service is often beneficial.

How does a SAP Service Desk professional typically collaborate with technical and business teams to resolve user issues?

A SAP Service Desk professional plays a crucial liaison role between end-users, technical teams, and business stakeholders. When an issue is reported, they gather detailed information from users, perform initial troubleshooting, and escalate complex problems to the appropriate SAP module experts or IT teams. They also communicate updates back to users and coordinate with cross-functional teams to ensure timely resolution and minimize business disruption. Effective collaboration and clear communication are key to success in this role.
More about Sap Service Desk jobs
What job categories do people searching Sap Service Desk jobs look for? The top searched job categories for Sap Service Desk jobs are:
Sap Service Desk jobs near you
Infographic showing various Sap Service Desk job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 84% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Sr. SAP Service Delivery Manager

Sr. SAP Service Delivery Manager

Stefanini Group

Detroit, MI • On-site

Full-time

Posted 16 days ago

Job description

Details:
Senior SAP Service Delivery Manager - Client Strategy & AMS Leadership
Overview
We are seeking a highly experienced Senior SAP Service Delivery Manager who will act as both a strategic advisor to clients and a delivery leader, owning the end-to-end success of SAP Application Management Services (AMS) engagements.
This role goes beyond traditional service delivery oversight-it requires a leader who can shape client strategy, proactively identify business opportunities, and orchestrate cross-functional teams to deliver measurable business outcomes.
The ideal candidate will bring deep expertise in SAP (MM, WM, PP), a strong understanding of manufacturing operations, and the ability to translate client objectives into actionable delivery plans, optimized support models, and continuous improvement initiatives.
Key Responsibilities
Client Strategy & Value Realization
  • Act as the trusted advisor and primary point of accountability for client success across SAP AMS engagements.
  • Understand client business goals, operational challenges, and transformation priorities, translating them into a clear SAP support and enhancement strategy.
  • Proactively identify opportunities for optimization, automation, and cost reduction, aligning AMS delivery with business value.
  • Drive regular executive-level governance, including service reviews, roadmap discussions, and performance alignment.

End-to-End Service Delivery Ownership
  • Own the full lifecycle of SAP delivery, ensuring consistent alignment with SLAs, KPIs, and business expectations.
  • Lead coordination between onshore, offshore & nearshore teams, ensuring seamless execution and accountability across all layers.
  • Ensure delivery is not only compliant, but also continuously evolving to meet changing client needs.

Team Leadership & Execution Excellence
  • Lead and mentor multidisciplinary SAP teams, fostering a culture of ownership, responsiveness, and continuous improvement.
  • Ensure teams clearly understand client priorities and are equipped to deliver high-quality, business-aligned solutions.
  • Drive accountability across teams for timely resolution of incidents, enhancements, and service requests.

Job Requirements
Details:
Operational Excellence & Continuous Improvement
  • Establish and continuously refine service delivery frameworks, processes, and governance models to improve efficiency and client satisfaction.
  • Use data-driven insights (ticket trends, SLA performance, recurring issues) to drive root cause elimination and proactive improvements.
  • Implement and promote best practices aligned with ITIL and service management standards.

Incident, Change & Risk Management
  • Oversee incident and problem management, ensuring rapid resolution and minimizing business impact.
  • Govern the change management process, ensuring rigorous testing, communication, and minimal disruption.
  • Identify and mitigate delivery risks, ensuring compliance with internal policies and client requirements.

Collaboration & Stakeholder Alignment
  • Work closely with project managers, architects, and client stakeholders to align ongoing services with broader transformation initiatives.
  • Bridge the gap between business expectations and technical delivery, ensuring clarity and alignment at all levels.
  • Support client growth by enabling upsell opportunities and expanded service scope driven by trust and performance.

Qualifications
  • 8+ years of experience in SAP service delivery or AMS leadership roles, preferably in manufacturing environments.
  • Strong functional expertise in SAP modules such as MM, FICO, PP.
  • Demonstrated experience managing client relationships at both operational and executive levels.
  • Proven ability to lead distributed teams (onshore/offshore/nearshore) and deliver complex services.
  • Strong understanding of ITIL frameworks, service governance, and performance management.
  • Excellent communication, leadership, and stakeholder management skills.
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

What Differentiates This Role
  • Direct ownership of client strategy and satisfaction, not just service execution.
  • Strong focus on business outcomes, not only SLAs.
  • Leadership role that bridges commercial, operational, and technical dimensions.

#LI-AS3
#LI-REMOTE
Pay Range:
Based on Experience

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