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Sap Service Desk Jobs (NOW HIRING)

MM International

Service Desk Specialist

Auburn, MA · On-site

$42.25/hr

Service Desk Specialist * Location: Auburn, MA 01501 (Onsite) * Duration: 8 Months * Pay Rate: Up ... Troubleshoot hardware, software, Windows, Office, SAP, and application issues. * Manage incidents ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Investigate and resolve SAP-related issues or escalate to appropriate support teams when necessary.

Packsize

Service Desk Manager

Louisville, KY · On-site

Service Desk Manager About Packsize, We are Packsize. A fast-growth multinational technology ... Coordinate triage and routing of business system tickets related to Salesforce, SAP, and reporting ...

Packsize

Service Desk Manager

Salt Lake City, UT · On-site

Service Desk Manager About Packsize, We are Packsize. A fast-growth multinational technology ... Coordinate triage and routing of business system tickets related to Salesforce, SAP, and reporting ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

... SAP). * Minimum of 10 years of progressive IT experience, with at least 3 years in a service desk management or IT operations leadership role * Experience managing enterprise Service Desk operations ...

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

... SAP, EDMS, Documentem, etc.) * Escalates/Coordinates with 2nd level support with Tier II to resolve ... a Service Desk Role * A+ preferred. * HDI HelpDesk Professional or ITIL Foundations Required

All Lines Technology

Service Desk Analyst I

Rock Hill, SC · On-site

$17 - $23.25/hr

... SAP, EDMS, Documentem, etc.) * Escalates/Coordinates with 2nd level support with Tier II to resolve ... a Service Desk Role * A+ preferred. * HDI HelpDesk Professional or ITIL Foundations Required

ASPIRE HR LLC

Service Desk Technician

Dallas, TX · On-site

Company Summary Founded in 1998, AspireHR is a woman owned US-based SAP HR and SAP SuccessFactors ... Scope and Responsibilities We are expanding our team to add a dynamic Service Desk Technician to ...

New

ASPIRE HR LLC

Service Desk Technician

Dallas, TX · On-site

Description Company Summary Founded in 1998, AspireHR is a woman owned US-based SAP HR and SAP ... Scope and Responsibilities We are expanding our team to add a dynamic Service Desk Technician to ...

New

All Lines Technology

Service Desk Analyst

Rock Hill, SC · On-site

$17.75 - $24.50/hr

... SAP, EDMS, Documentem, etc.) • Escalates/Coordinates with 2nd level support with Tier II to ... Service Desk Role • HDI HelpDesk Professional or ITIL Foundations Required • Basic Network ...

The Boston Beer Company

Service Desk Analyst

Boston, MA · On-site

$30 - $50/hr

The Service Desk Analyst I participates in daily operations of the service desk; providing customer ... such as SAP), etc. * Intermediate knowledge of Microsoft and Apple client operating systems

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How much do sap service desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for sap service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a SAP Service Desk?

A SAP Service Desk is a support function within an organization that helps users resolve issues related to SAP software applications. It acts as the first point of contact for SAP users experiencing technical problems, system errors, or requiring assistance with SAP functionalities. The service desk team logs incidents, troubleshoots problems, and coordinates with specialized SAP teams or external vendors if needed. Their goal is to minimize downtime and ensure smooth business operations by providing timely and effective support.

Which SAP job is in demand?

SAP Basis Administrator, SAP FICO Consultant, and SAP ABAP Developer are among the most in-demand SAP roles. These positions often require expertise in SAP modules, certifications, and familiarity with SAP tools and systems, reflecting ongoing enterprise digital transformation efforts.

Does SAP allow work from home?

SAP Service Desk roles often offer flexible work arrangements, including remote work, depending on the company's policies and the specific job requirements. Many organizations have adopted remote work options for IT support and service desk positions, especially with the use of collaboration tools like SAP Fiori and remote access systems. However, availability varies by employer and location, so it is important to confirm with the specific employer or job posting.

Are SAP consultants still in demand?

SAP Service Desk roles and SAP consultants remain in demand due to ongoing enterprise digital transformation and the need for specialized SAP support and implementation skills. Professionals with expertise in SAP modules, certifications, and experience with SAP S/4HANA are particularly sought after in various industries.

What is the difference between Sap Service Desk vs SAP Support Specialist?

AspectSap Service DeskSAP Support Specialist
CertificationsITIL, SAP certificationsSAP certifications, ITIL often preferred
Work EnvironmentHelp desk, support center, remote and on-siteSupport teams, client sites, remote
Employer & IndustryIT service providers, SAP usersLarge corporations, SAP consulting firms
Job FocusIncident management, user support, ticket resolutionIssue diagnosis, SAP system troubleshooting, user assistance

Both roles involve supporting SAP users, but Sap Service Desk primarily handles incident management and user support through ticketing systems, while SAP Support Specialists focus more on diagnosing and resolving technical SAP issues. The roles often overlap but differ in scope and daily tasks.

What are the key skills and qualifications needed to thrive as an SAP Service Desk professional, and why are they important?

To thrive as an SAP Service Desk professional, you need a solid understanding of SAP modules, troubleshooting techniques, and general IT support skills, typically supported by a degree in computer science or related field. Familiarity with SAP Solution Manager, ticketing systems like ServiceNow, and relevant SAP certifications are commonly required. Strong communication, problem-solving abilities, and patience help professionals excel in resolving user issues and providing clear guidance. These skills ensure efficient issue resolution, high user satisfaction, and sustained business operations reliant on SAP systems.

Is IT hard to get hired at SAP?

Getting hired for a SAP Service Desk role can be competitive and typically requires relevant IT experience, knowledge of SAP systems, and strong problem-solving skills. Certifications such as SAP Certified Support Associate can improve chances, and familiarity with ticketing tools and customer service is often beneficial.

How does a SAP Service Desk professional typically collaborate with technical and business teams to resolve user issues?

A SAP Service Desk professional plays a crucial liaison role between end-users, technical teams, and business stakeholders. When an issue is reported, they gather detailed information from users, perform initial troubleshooting, and escalate complex problems to the appropriate SAP module experts or IT teams. They also communicate updates back to users and coordinate with cross-functional teams to ensure timely resolution and minimize business disruption. Effective collaboration and clear communication are key to success in this role.
More about Sap Service Desk jobs
What job categories do people searching Sap Service Desk jobs look for? The top searched job categories for Sap Service Desk jobs are:
Sap Service Desk jobs near you
Infographic showing various Sap Service Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Service Desk Specialist

Service Desk Specialist

MM International

Auburn, MA • On-site

$42.25/hr

Contractor

Posted 19 days ago

Job description

Position Details
  • Job Title: Service Desk Specialist
  • Location: Auburn, MA 01501 (Onsite)
  • Duration: 8 Months
  • Pay Rate: Up to $42.25/hr on W2
  • Schedule: Monday-Friday (Onsite)
Job Summary

The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.

Responsibilities
  • Provide deskside, walk-up, and phone support for end users.
  • Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
  • Manage incidents, service requests, and asset management through ServiceNow.
  • Perform PC imaging, hardware provisioning, software installations, and device setup.
  • Diagnose and resolve desktop, laptop, printer, and peripheral issues.
  • Support Active Directory user account administration.
  • Utilize remote support tools to assist users.
  • Escalate complex issues to appropriate support teams.
  • Maintain excellent customer service while prioritizing multiple requests.
  • Participate in onboarding, site orientation, and support of VIP users.
Required Qualifications
  • 1-3 years of IT Service Desk/Desktop Support experience.
  • 1-3 years of Call Center or phone-based technical support experience.
  • Strong knowledge of Windows 10/11 and Windows Services.
  • Experience supporting desktops, laptops, printers, and peripherals.
  • Knowledge of TCP/IP, DNS, DHCP, and VPN.
  • Experience with Active Directory user administration.
  • Experience using remote desktop/support tools.