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Sap Service Desk Jobs (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... SAP, Java Full stack, Microsoft, Custom Development) • Disruptive Technologies (Edge Computing ...

OTSI

Help Desk Analyst I

Topeka, KS

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development) Disruptive ...

Connect Consulting

WI · On-site

$61 - $83.25/hr

... Service Desk to best-in-class applications and data & digital solutions. Project description You will join the JUMP program, which transitions Umicore's decentralized SAP ECC systems to a centralized ...

Siemens Energy, Inc.

SAP FICO IT Solution Expert

Orlando, FL · On-site

$53 - $68.50/hr

Collaborate with other application teams, Basis and Security teams, and the Service Desk team. What ... In-depth knowledge of SAP FI sub-modules (GL, AP, AR, AA) and CO sub-modules (CCA, PCA, IO, PC ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... SAP troubleshooting experience is beneficial. * Demonstrates ability to communicate across all ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... SAP troubleshooting experience is beneficial. * Demonstrates ability to communicate across all ...

Hirekeyz Inc

SAP Analyst FM

Washington, DC · Remote

Focus on customer service and responsiveness, with sound customer handling skills. * Federal ... Working knowledge of a Help Desk I/T Support System and Metrics Reporting. * Management of SAP ...

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How much do sap service desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sap service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is an SAP Service Desk?

A SAP Service Desk is a support function within an organization that helps users resolve issues related to SAP software applications. It acts as the first point of contact for SAP users experiencing technical problems, system errors, or requiring assistance with SAP functionalities. The service desk team logs incidents, troubleshoots problems, and coordinates with specialized SAP teams or external vendors if needed. Their goal is to minimize downtime and ensure smooth business operations by providing timely and effective support.

How does an SAP Service Desk professional typically collaborate with technical and business teams to resolve user issues?

A SAP Service Desk professional plays a crucial liaison role between end-users, technical teams, and business stakeholders. When an issue is reported, they gather detailed information from users, perform initial troubleshooting, and escalate complex problems to the appropriate SAP module experts or IT teams. They also communicate updates back to users and coordinate with cross-functional teams to ensure timely resolution and minimize business disruption. Effective collaboration and clear communication are key to success in this role.

What are the key skills and qualifications needed to thrive as an SAP Service Desk professional, and why are they important?

To thrive as an SAP Service Desk professional, you need a solid understanding of SAP modules, troubleshooting techniques, and general IT support skills, typically supported by a degree in computer science or related field. Familiarity with SAP Solution Manager, ticketing systems like ServiceNow, and relevant SAP certifications are commonly required. Strong communication, problem-solving abilities, and patience help professionals excel in resolving user issues and providing clear guidance. These skills ensure efficient issue resolution, high user satisfaction, and sustained business operations reliant on SAP systems.

What is the difference between Sap Service Desk vs SAP Support Specialist?

AspectSap Service DeskSAP Support Specialist
CertificationsITIL, SAP certificationsSAP certifications, ITIL often preferred
Work EnvironmentHelp desk, support center, remote and on-siteSupport teams, client sites, remote
Employer & IndustryIT service providers, SAP usersLarge corporations, SAP consulting firms
Job FocusIncident management, user support, ticket resolutionIssue diagnosis, SAP system troubleshooting, user assistance

Both roles involve supporting SAP users, but Sap Service Desk primarily handles incident management and user support through ticketing systems, while SAP Support Specialists focus more on diagnosing and resolving technical SAP issues. The roles often overlap but differ in scope and daily tasks.

Are SAP Service Desk jobs high paying?

SAP Service Desk jobs typically offer competitive salaries that depend on experience, location, and certifications. Professionals with strong technical skills and knowledge of SAP modules can earn higher wages, especially in senior or specialized roles. Overall, these positions tend to be well-compensated within IT support and enterprise software fields.

Is SAP still in demand in 2026?

SAP Service Desk roles remain in demand as many organizations continue to rely on SAP enterprise resource planning systems for business operations. Professionals with SAP knowledge, certifications, and skills in troubleshooting, system configuration, and support are sought after to maintain and optimize SAP environments, especially as digital transformation accelerates across industries.
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Sap Service Desk jobs near you
Infographic showing various Sap Service Desk job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Analyst I

Topeka, KS • On-site

OTSI
See more jobs at OTSIexternal

$19.25 - $26.25/hr

Contractor

Posted 24 days ago

Job description


Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I
HELP DESK ANALYST I (Topeka, KS)
MAJOR RESPONSIBILITES:
Under general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.
Candidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.
SKILLS AND ABILITIES REQUIRED:
  • Diagnose, troubleshoot, and resolve incidents andservice requests for Windows workstations and laptops, Microsoft 365services, corporate iPads and mobile devices, Citrix environments,enterprise applications, remote access, VPN, and connectivity issues.
  • Deliver excellent customer service throughprofessional communication, active listening, and problem-solving withemployees at all levels, both technical and non-technical.
  • Document, track, and manage incidents and requeststhrough ServiceNow while meeting established service level expectations.
  • Support user onboarding, access provisioning,password resets, MFA enrollment, and related identity and accessmanagement processes.
  • Utilize knowledge articles, troubleshooting tools,and established procedures to efficiently resolve issues or escalate whenappropriate.
  • Follow company policies, security standards, anddata protection requirements to safeguard company systems and information.
  • Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill requests, and improveservice delivery.
  • Participate in projects, testing, documentationupdates, and continuous improvement initiatives as assigned.
  • Support adoption and troubleshooting of approvedproductivity, collaboration, and emerging workplace technologies.
  • Participatein a rotating after-hours on-call schedule to provide support outside ofcore business hours.

QUALIFICATIONS AND EXPERIENCE
  • Requires a minimum of two (2) years of experiencesupporting end users in a Service Desk, Help Desk, Desktop Support, orsimilar technical support environment.
  • Experience supporting enterprise technologies in alarge corporate environment or utility organization is preferred.
  • Industry certifications such as CompTIA A+,Network+, Security+, Microsoft Certifications, or ITIL Foundations arepreferred.

About Us
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.
Our focused technologies are:
• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

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