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L1 Service Desk Jobs (NOW HIRING)

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ticket resolution. * Drive workforce planning, performance monitoring, and service optimization.

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$95 - $135/hr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ticket resolution. * Drive workforce planning, performance monitoring, and service optimization.

New

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ticket resolution. * Drive workforce planning, performance monitoring, and service optimization.

ClearanceJobs

L1 Service Desk Jobs

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Help Desk Support Technician (DoD Service Desk) Location: Fort Huachuca, AZ (Onsite) Clearance: Active Secret Clearance preferred. Candidates with a current CompTIA A+, Network+, or Security ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service desk L1 engineer Location: Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO & Alpharetta, Georgia 30022 Type : Long Term Contract Key Responsibilities * User Support: Answer incoming calls ...

New

Sharp Solutions Inc

Service Desk L1.

Denver, CO · On-site

$43K - $45K/yr

The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI ( best practices and established procedures and processes. Every customer ...

Sharp Solutions Inc

Service Desk L1

Denver, CO

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

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L1 Service Desk information

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How much do l1 service desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for l1 service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an L1 Service Desk?

L1 Service Desk professionals are the first point of contact for users experiencing IT issues or requests. Their primary responsibilities include logging incidents, providing basic troubleshooting, password resets, and escalating complex issues to higher support levels. They ensure prompt and efficient resolution of common technical problems, maintain communication with users, and help document solutions. By handling routine requests and incidents, they help maintain smooth IT operations within an organization.

What skills and qualifications are needed to thrive as an L1 Service Desk?

To thrive as an L1 Service Desk analyst, you need a basic understanding of IT concepts, troubleshooting skills, and often a diploma or certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira and remote desktop support tools is typically required. Strong communication, patience, and customer service orientation help you effectively assist users and resolve issues efficiently. These skills ensure prompt problem resolution, customer satisfaction, and smooth IT operations within an organization.

What are the most common challenges faced by L1 Service Desk professionals, and how can they be addressed?

L1 Service Desk professionals often encounter challenges such as high ticket volumes, troubleshooting a wide range of technical issues, and managing users' expectations under tight time constraints. Staying organized and developing strong communication skills are crucial for efficiently resolving issues and maintaining positive customer interactions. Leveraging knowledge bases, escalating complex problems appropriately, and collaborating with team members can help mitigate these challenges and ensure consistent service quality.

What is the difference between L1 Service Desk vs Help Desk Technician?

AspectL1 Service DeskHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

The L1 Service Desk and Help Desk Technician roles are similar entry-level IT support positions. Both typically require certifications like CompTIA A+ and involve troubleshooting hardware and software issues in corporate or support center environments. The main difference lies in terminology and specific employer usage, with L1 Service Desk often used in larger organizations or IT service providers, while Help Desk Technician is common in smaller companies or internal support teams.

More about L1 Service Desk jobs

What job categories do people searching L1 Service Desk jobs look for?

The top searched job categories for L1 Service Desk jobs are:

L1 Service Desk jobs near you
Infographic showing various L1 Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

L1 Service Desk Administrator - On-site - Scottsdale, AZ

GMI

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Title: L1 Service Desk Administrator

Department: Managed Services

Classification: Full-time, Exempt

Location: Scottsdale, AZ

Travel: < 10%

The L1 Service Desk Administrator is responsible for answering calls from assigned Service Desk and Help Desk call queues. This role?s primary function is to serve as the first point of contact for the customer user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include:

  • Answer all calls received through assigned call queues.

  • Respond to assigned tickets within appropriate service level agreements for customers (SLA?s)

  • Answer all incoming tickets through internal Chat system

  • Provides basic level troubleshooting and support such as password resets, application or workstations troubleshooting, and specific tasks as outlined in standard operating procedure documents (SOP?s)

  • Perform on & offboarding as outlined by customers SOP

  • Communicate key incidents to Supervisor that may have an impact to the larger team or customers

  • Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues

  • Identify opportunities to improve team performance and documentation

  • Follow documented procedures for each customer?s individual path of escalation for non-L1 or out of scope issues

  • Frequest travel among client sites as required.

Qualifications

Education

  • A High School Diploma or GED
  • Associates Degree in IT or related field preferred or related years of related work experience

Skills and Certification

  • Google IT Support Professional Certificate
  • MUST have a valid Driver's License
  • MUST be able to clear Level 1 Fingerprint clearence from State of AZ

Knowledge and Experience

  • Ability to effectively multi-task multiple tickets/project
  • Basic understanding of IT Systems and Networks
  • Excellent verbal and written communication skills
  • Experience performing analysis utilizing Network and System monitoring consoles
  • Experience with cloud computing and AWS and/or Azure services
  • Strong understanding of networking and associated protocols

Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer
  • Ability to sit at a computer terminal for an extended period
  • Light to moderate lifting is required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions

Benefits

Benefits include:

  • Medical, Dental, Vision Insurance

  • 401K with company match

  • Unlimited vacation ?work hard, play hard!

  • Growing company with opportunities for advancement

Apply