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L1 Service Desk Jobs (NOW HIRING)

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and ... Provide L1/L2 technical support for IT incidents and service requests and work as per SOP

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

Provide L1 technical support through phone, chat, and email for all inbound service desk requests. * Accurately log, categorize, and prioritize incidents and service requests as per defined ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Vaspire Technologies Inc.

Service Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Service Desk Analyst (Spanish + English) Location: Tampa, FL 33634 Mode: Contract (6+ Months ... Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ...

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L1 Service Desk information

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How much do l1 service desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for l1 service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of an L1 Service Desk?

L1 Service Desk professionals are the first point of contact for users experiencing IT issues or requests. Their primary responsibilities include logging incidents, providing basic troubleshooting, password resets, and escalating complex issues to higher support levels. They ensure prompt and efficient resolution of common technical problems, maintain communication with users, and help document solutions. By handling routine requests and incidents, they help maintain smooth IT operations within an organization.

What skills and qualifications are needed to thrive as an L1 Service Desk?

To thrive as an L1 Service Desk analyst, you need a basic understanding of IT concepts, troubleshooting skills, and often a diploma or certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira and remote desktop support tools is typically required. Strong communication, patience, and customer service orientation help you effectively assist users and resolve issues efficiently. These skills ensure prompt problem resolution, customer satisfaction, and smooth IT operations within an organization.

What are the most common challenges faced by L1 Service Desk professionals, and how can they be addressed?

L1 Service Desk professionals often encounter challenges such as high ticket volumes, troubleshooting a wide range of technical issues, and managing users' expectations under tight time constraints. Staying organized and developing strong communication skills are crucial for efficiently resolving issues and maintaining positive customer interactions. Leveraging knowledge bases, escalating complex problems appropriately, and collaborating with team members can help mitigate these challenges and ensure consistent service quality.

What is the difference between L1 Service Desk vs Help Desk Technician?

AspectL1 Service DeskHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

The L1 Service Desk and Help Desk Technician roles are similar entry-level IT support positions. Both typically require certifications like CompTIA A+ and involve troubleshooting hardware and software issues in corporate or support center environments. The main difference lies in terminology and specific employer usage, with L1 Service Desk often used in larger organizations or IT service providers, while Help Desk Technician is common in smaller companies or internal support teams.

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What are popular job titles related to L1 Service Desk jobs?

For L1 Service Desk jobs, the most frequently searched job titles are:

L1 Service Desk jobs near you
Infographic showing various L1 Service Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Job Position : Service Desk L1

Morrisville, NC • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

$19.25 - $26.25/hr

Contractor

Re-posted 9 days ago

Job description

Job Position    : Service Desk L1

Location         : Morrisville NC
 

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.