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L1 Service Desk Jobs (NOW HIRING)

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of ...

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL · On-site

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to ... L2 to L1 support, L1 to L0/Self-Service) * Uses communication skills in problem resolution with ...

New

Gutor

IT Service Desk Level 1 Support

Houston, TX

$60K - $70K/yr

The Service Desk Level 1 Support role is the primary contact point for endusers, ensuring quick ... L1 agents play a key role in maintaining smooth IT operations and ensuring user satisfaction. Main ...

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

The Service Desk Level 1 Support role is the primary contact point for end-users, ensuring quick ... L1 agents play a key role in maintaining smooth IT operations and ensuring user satisfaction. Main ...

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL · On-site

The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and ... L2 to L1 support, L1 to L0/Self-Service) * Uses communication skills in problem resolution with ...

New

alter Domus

Service Desk Agent

Carmel, CA · Hybrid

$18.75 - $24/hr

Resolve L1 incidents and fulfil standard service requests * Perform initial triage and escalate ... IT Service Desk / Technical Support * ITIL Foundation certification (preferred but not mandatory ...

alter Domus

Service Desk Agent

Carmel, CA · On-site

$18.75 - $24/hr

Resolve L1 incidents and fulfil standard service requests * Perform initial triage and escalate ... IT Service Desk / Technical Support * ITIL Foundation certification (preferred but not mandatory ...

Unisys

Service Desk

Salt Lake City, UT

... service requests. Requests handled include support of hardware, software, client and COTS ... Supports L1 agents in ongoing day to day questions related to client incidents, requests and ...

Unisys

Service Desk

Salt Lake City, UT · On-site

... service requests. • Requests handled include support of hardware, software, client and COTS ... Supports L1 agents in ongoing day to day questions related to client incidents, requests and ...

Unisys

Service Desk

Salt Lake City, UT

... service requests. • Requests handled include support of hardware, software, client and COTS ... Supports L1 agents in ongoing day to day questions related to client incidents, requests and ...

Unisys Corporation

Service Desk

Salt Lake City, UT

... service requests. * Requests handled include support of hardware, software, client and COTS ... Supports L1 agents in ongoing day to day questions related to client incidents, requests and ...

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L1 Service Desk information

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How much do l1 service desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for l1 service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the most common challenges faced by L1 Service Desk professionals, and how can they be addressed?

L1 Service Desk professionals often encounter challenges such as high ticket volumes, troubleshooting a wide range of technical issues, and managing users' expectations under tight time constraints. Staying organized and developing strong communication skills are crucial for efficiently resolving issues and maintaining positive customer interactions. Leveraging knowledge bases, escalating complex problems appropriately, and collaborating with team members can help mitigate these challenges and ensure consistent service quality.

What are the key skills and qualifications needed to thrive as an L1 Service Desk analyst, and why are they important?

To thrive as an L1 Service Desk analyst, you need a basic understanding of IT concepts, troubleshooting skills, and often a diploma or certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira and remote desktop support tools is typically required. Strong communication, patience, and customer service orientation help you effectively assist users and resolve issues efficiently. These skills ensure prompt problem resolution, customer satisfaction, and smooth IT operations within an organization.

What are L1 Service Desk roles and responsibilities?

L1 Service Desk professionals are the first point of contact for users experiencing IT issues or requests. Their primary responsibilities include logging incidents, providing basic troubleshooting, password resets, and escalating complex issues to higher support levels. They ensure prompt and efficient resolution of common technical problems, maintain communication with users, and help document solutions. By handling routine requests and incidents, they help maintain smooth IT operations within an organization.

What is the difference between L1 Service Desk vs Help Desk Technician?

AspectL1 Service DeskHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

The L1 Service Desk and Help Desk Technician roles are similar entry-level IT support positions. Both typically require certifications like CompTIA A+ and involve troubleshooting hardware and software issues in corporate or support center environments. The main difference lies in terminology and specific employer usage, with L1 Service Desk often used in larger organizations or IT service providers, while Help Desk Technician is common in smaller companies or internal support teams.

More about L1 Service Desk jobs
What job categories do people searching L1 Service Desk jobs look for? The top searched job categories for L1 Service Desk jobs are:
L1 Service Desk jobs near you
Infographic showing various L1 Service Desk job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
IT Service Desk Analyst

IT Service Desk Analyst

Inherent Technologies

Tampa, FL

$18.75 - $25.50/hr

Other

Posted 11 days ago

Job description

Position: IT Service Desk Analyst

Location: Tampa, FL*Day 1 Onsite

Needs to be proficient in English + Spanish and Portuguese

If any previously submitted candidates have this skill let us know.

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
  • Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
  • Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing res to onshore and offshore new members
  • Managing and Providing support to different LOB's during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Effective Oral and Written communication skills in all the languages known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
  • Bachelor's Degree in computer science or a similar field, IT Diploma holders are also preferred.

Rohit Chauhan

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