ZipRecruiter

Log In

1

L1 Service Desk Jobs (NOW HIRING)

Sharp Solutions, Inc.

Service Desk L1

Lakewood, CO

$20.50 - $28/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions, Inc.

Service Desk L1.

Denver, CO

$21 - $28.75/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO

$21 - $28.75/hr

JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT ...

Wipro

SERVICE DESK LEAD L1

Solon, OH

$45K - $121K/yr

SERVICE DESK LEAD L1 City: Solon State/Province: Ohio Posting Start Date: 6/5/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on ...

New

Wipro Limited

SERVICE DESK LEAD L1

Solon, OH · On-site

$45K - $121K/yr

SERVICE DESK LEAD L1 City: Solon State/Province: Ohio Posting Start Date: 6/5/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on ...

New

ITTConnect

Service Desk Lead

Miami, FL · On-site

Provide hands-on IT support Requirements * 10+ years of experience in IT Support / Service Desk L1/2 * 2+ years of experience leading IT teams * Proficient with Windows OS, Microsoft 365, Active ...

ITTConnect

Service Desk Lead

Miami, FL

$120K - $140K/yr

Provide hands-on IT support Requirements * 10+ years of experience in IT Support / Service Desk L1/2 * 2+ years of experience leading IT teams * Proficient with Windows OS, Microsoft 365, Active ...

ITTConnect

Service Desk Lead

Miami, FL

... Service Desk L1/2 2+ years of experience leading IT teams Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange Experience with cloud platforms such as Azure, or AWS ...

ITTConnect

Service Desk Lead

Miami, FL

... Service Desk L1/2 2+ years of experience leading IT teams Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange Experience with cloud platforms such as Azure, or AWS ...

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

Provide L1 technical support through phone, chat, and email for all inbound service desk requests. * Accurately log, categorize, and prioritize incidents and service requests as per defined ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support role. • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting ...

Yochana

Service desk lead

Morrisville, NC

... L1 to L2, L2 to L3 within select timelines. • Overall SLA management - Operation interaction with technologies Lead / Service Owner • Manage & deliver overall Customer Satisfaction. • Manage ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL

$18.75 - $25.50/hr

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of ...

next page

Showing results 1-20

All JobsL1 Service Desk Jobs

L1 Service Desk information

See salary details

$11

$23

$36

How much do l1 service desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for l1 service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the most common challenges faced by L1 Service Desk professionals, and how can they be addressed?

L1 Service Desk professionals often encounter challenges such as high ticket volumes, troubleshooting a wide range of technical issues, and managing users' expectations under tight time constraints. Staying organized and developing strong communication skills are crucial for efficiently resolving issues and maintaining positive customer interactions. Leveraging knowledge bases, escalating complex problems appropriately, and collaborating with team members can help mitigate these challenges and ensure consistent service quality.

What are the key skills and qualifications needed to thrive as an L1 Service Desk analyst, and why are they important?

To thrive as an L1 Service Desk analyst, you need a basic understanding of IT concepts, troubleshooting skills, and often a diploma or certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira and remote desktop support tools is typically required. Strong communication, patience, and customer service orientation help you effectively assist users and resolve issues efficiently. These skills ensure prompt problem resolution, customer satisfaction, and smooth IT operations within an organization.

What are L1 Service Desk roles and responsibilities?

L1 Service Desk professionals are the first point of contact for users experiencing IT issues or requests. Their primary responsibilities include logging incidents, providing basic troubleshooting, password resets, and escalating complex issues to higher support levels. They ensure prompt and efficient resolution of common technical problems, maintain communication with users, and help document solutions. By handling routine requests and incidents, they help maintain smooth IT operations within an organization.

What is the difference between L1 Service Desk vs Help Desk Technician?

AspectL1 Service DeskHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

The L1 Service Desk and Help Desk Technician roles are similar entry-level IT support positions. Both typically require certifications like CompTIA A+ and involve troubleshooting hardware and software issues in corporate or support center environments. The main difference lies in terminology and specific employer usage, with L1 Service Desk often used in larger organizations or IT service providers, while Help Desk Technician is common in smaller companies or internal support teams.

More about L1 Service Desk jobs
What job categories do people searching L1 Service Desk jobs look for? The top searched job categories for L1 Service Desk jobs are:
L1 Service Desk jobs near you
Service Desk L1

Service Desk L1

Sharp Solutions, Inc.

Lakewood, CO

$20.50 - $28/hr

Other

Posted 5 days ago

Job description

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.

Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

Apply