Global Service Desk Manager
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Corning, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Painted Post, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Manager
Painted Post, NY · On-site
$106K - $146K/yr
Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe * Drive operational excellence while balancing global standards with regional business ...
Global Service Desk Technician At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space ...
Global Service Desk Technician At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
New
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
New
Global Service Desk Specialist II
Lewisville, TX · On-site
$30 - $31/hr
Position Summary Under the direction of the Manager, Global Service Desk, the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance ...
Global Service Desk Specialist II
Lewisville, TX · On-site
$30 - $31/hr
Position Summary Under the direction of the Manager, Global Service Desk, the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
Global Service Desk Specialist II
Lewisville, TX · On-site
$30 - $31/hr
Position Summary Under the direction of the Manager, Global Service Desk, the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance ...
Global Service Desk Specialist II
Lewisville, TX · On-site
$30 - $31/hr
Position Summary Under the direction of the Manager, Global Service Desk, the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
As a Global Service Desk Technician, their scope will include providing technical support to internal users over the phone, chat and our internal ticketing system. Technicians will also contribute as ...
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, highquality IT support across regions and ...
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, highquality IT support across regions and ...
Global ITSM Manager
Teaneck, NJ · On-site
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, high-quality IT support across regions and ...
Global ITSM Manager
Teaneck, NJ · On-site
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, high-quality IT support across regions and ...
This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as ...
This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as ...
This roleoversees theServiceNowplatform,global service desk operations, executive support,ITSM processes, service governance,automation, experience management,and performanceaccountabilityas an ...
This roleoversees theServiceNowplatform,global service desk operations, executive support,ITSM processes, service governance,automation, experience management,and performanceaccountabilityas an ...
Manager, IT Service Desk
Seattle, WA · On-site
Lead a team of technology professionals to provide global service desk services for the Brooks organization. * Champion a customer obsession mindset in your team and across the organization. * Build ...
Manager, IT Service Desk
Seattle, WA · On-site
Lead a team of technology professionals to provide global service desk services for the Brooks organization. * Champion a customer obsession mindset in your team and across the organization. * Build ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Analyst
Glenview, IL · On-site
$20.25 - $27.50/hr
We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL. The successful candidate will be ...
Service Desk Analyst
Glenview, IL · On-site
$20.25 - $27.50/hr
We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL. The successful candidate will be ...
We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and ...
We are seeking an IT Digital Workplace Service Desk Manager to lead our global digital workplace and end user support organization. In this highly visible role, you will drive the performance and ...
Global Service Desk information
See salary details
$11.06 - $13.37
1% of jobs
$13.37 - $15.69
5% of jobs
$15.69 - $18.01
8% of jobs
$19.26 is the 25th percentile. Wages below this are outliers.
$18.01 - $20.32
19% of jobs
$20.32 - $22.64
16% of jobs
The median wage is $22.70 / hr.
$22.64 - $24.96
19% of jobs
$26.16 is the 75th percentile. Wages above this are outliers.
$24.96 - $27.27
13% of jobs
$27.27 - $29.59
8% of jobs
$29.59 - $31.91
5% of jobs
$31.91 - $34.22
3% of jobs
$34.22 - $36.54
2% of jobs
$11
$23
$36
How much do global service desk jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for global service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
What is a global service desk?
A Global Service Desk job involves providing IT and technical support to users across different regions and time zones. Responsibilities include troubleshooting hardware and software issues, assisting with account access, and escalating complex problems to specialized teams. The role requires strong communication skills, problem-solving abilities, and knowledge of various IT systems. It plays a crucial part in ensuring smooth business operations by minimizing downtime and resolving technical issues efficiently.
What does a global service desk do?
A Global Service Desk professional typically handles incoming technical support requests from users worldwide, either by phone, email, or ticketing system. Daily tasks include troubleshooting hardware and software issues, escalating complex problems to specialized teams, and ensuring timely resolution of IT incidents. You'll also maintain detailed records of support activities, provide guidance for commonly asked questions, and help document solutions for recurring problems. This role often involves collaborating with other IT departments and adhering to global standards for service quality and performance.
What are the key skills and qualifications needed to thrive in the global service desk position?
To thrive as a Global Service Desk professional, you need strong troubleshooting skills, a solid understanding of IT fundamentals, and often a degree or certification in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Remedy, experience with remote support platforms, and certifications such as ITIL or CompTIA A+ are commonly required. Excellent communication, cultural awareness, and problem-solving abilities help you interact effectively with diverse users around the world. These skills and qualities are essential for providing timely, effective support across multiple time zones and ensuring consistent service levels in a global organization.
Is a global service desk a good career?
A career as a global service desk involves providing technical support and customer service across multiple regions, often requiring strong communication skills and knowledge of IT tools. It offers opportunities for career growth, skill development, and exposure to diverse technologies, making it a stable option for those interested in IT support roles.
More about Global Service Desk jobs
What are the most commonly searched types of Global Service Desk jobs?
The most popular types of Global Service Desk jobs are:
What states have the most Global Service Desk jobs?
States with the most job openings for Global Service Desk jobs include:
What job categories do people searching Global Service Desk jobs look for?
The top searched job categories for Global Service Desk jobs are:
$106K - $146K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 5 days ago
Corning rating
8.2
Based on 128 frontline employees who took The Breakroom Quiz
85th of 544 rated manufacturers
Job description
Requisition Number: 74982
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
Role Purpose
Are you a strategic IT support leader who knows how to build high-performing global teams and modernize the employee support experience? We’re looking for a Global Service Desk Leader to lead service desk operations across North America, Latin America, EMEA, and APAC.
In this role, you’ll drive the evolution of the Service Desk from a traditional support model into a modern digital support organization and trusted enterprise front door. You’ll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support.
Key Responsibilities
What you’ll do
- Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
- Drive operational excellence while balancing global standards with regional business needs
- Transform the Service Desk into a modern, omni-channel digital support function
- Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
- Use metrics, dashboards, and reporting to improve service performance, customer satisfaction, and operational decision-making
- Strengthen knowledge management practices to improve reuse, consistency, and resolution speed
- Partner with Technology Operations and key stakeholders to identify opportunities, solve problems, and implement sustainable improvements
- Ensure Service Desk operations align with security, compliance, and regulatory requirements across regions
What success looks like
- Better employee support experiences and higher customer satisfaction
- Stronger performance against global service metrics and commitments
- Increased self-service adoption and measurable value from automation and AI
- Improved consistency, efficiency, and scalability across regions
- A resilient, continuously improving global support model
Experiences/Education - Required
- Bachelor’s degree in IT, Business, Computer Science, or equivalent experience
- 8+ years of experience in IT service management or support operations, including leadership of global or multi-region teams
- Proven success leading Service Desk, IT support, or employee support operations in a complex enterprise environment
- Experience driving transformation and operational improvement initiatives
- Strong knowledge of ITIL, service management frameworks, and global operating models
- Experience with shift-left strategies, self-service, knowledge management, automation, and process improvement
- Hands-on experience with enterprise ITSM platforms, ideally ServiceNow
- Strong analytical and leadership skills, with the ability to influence stakeholders across functions and regions
Experiences/Education - Desired
- ITIL certification
- Experience in shared services or enterprise service management environments
- Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
- ServiceNow or continuous improvement certifications
This position does not support immigration sponsorship.
The range for this position is $106,458.00 - $146,380.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.