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Manager Global Service Desk Jobs (NOW HIRING)

Corning

Global Service Desk Manager

Corning, NY

$106K - $146K/yr

... IT service management or support operations, including leadership of global or multi-region teams * Proven success leading Service Desk, IT support, or employee support operations in a complex ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

... IT service management or support operations, including leadership of global or multi-region teams * Proven success leading Service Desk, IT support, or employee support operations in a complex ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

... IT service management or support operations, including leadership of global or multi-region teams * Proven success leading Service Desk, IT support, or employee support operations in a complex ...

Corning

Global Service Desk Manager

Painted Post, NY · On-site

$106K - $146K/yr

... IT service management or support operations, including leadership of global or multi-region teams * Proven success leading Service Desk, IT support, or employee support operations in a complex ...

Blue Origin

Global Service Desk level I

Titusville, FL · On-site

Global Service Desk Technician At Blue Origin, we envision millions of people living and working in ... The technician will be expected to manage a large workload under tight deadlines as this team ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ... Lead a team of technology professionals to provide global service desk services for the Brooks ...

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Manager Global Service Desk information

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How much do manager global service desk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for manager global service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a Manager Global Service Desk do?

A Manager Global Service Desk oversees the operations of a company's IT service desk teams across different regions or countries. They are responsible for ensuring high-quality technical support, establishing service standards, and managing staff performance on a global scale. Their role includes streamlining processes, resolving escalated issues, coordinating between different regions, and implementing best practices. They also monitor service metrics, manage resources, and contribute to overall IT strategy to ensure seamless support for users worldwide.

How does a Manager Global Service Desk typically coordinate with international teams to ensure consistent IT support standards?

A Manager Global Service Desk often collaborates closely with IT teams across various regions to align on service protocols, escalation procedures, and performance metrics. This involves regular virtual meetings, unified ticketing systems, and standardized documentation to maintain consistency. Managing time zones, cultural differences, and varying local regulations can be challenging but is essential to provide seamless, 24/7 support. Effective communication and leadership skills are key to fostering collaboration and ensuring all teams adhere to global service standards.

What are the key skills and qualifications needed to thrive as a Manager Global Service Desk, and why are they important?

To thrive as a Manager Global Service Desk, you need strong leadership abilities, IT service management knowledge (often supported by a bachelor's degree and ITIL certification), and experience overseeing technical support teams. Familiarity with service desk platforms like ServiceNow, ticketing systems, and incident management tools is typically required. Excellent communication, problem-solving, and cross-cultural collaboration skills help foster team performance and customer satisfaction in a global environment. These skills and qualities are crucial for ensuring consistent, high-quality IT support across diverse regions and time zones.

How much do managers of the global service desk make?

Managers of the global service desk in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee IT support teams, implement service management tools, and require strong leadership and technical skills.

What is the role of a Manager Global Service Desk?

A Manager Global Service Desk oversees the delivery of IT support services across multiple regions, ensuring efficient incident resolution, service quality, and customer satisfaction. They coordinate teams, implement processes, and utilize tools like ITSM platforms to manage support operations and meet organizational goals.

What cities are hiring for Manager Global Service Desk jobs?

Cities with the most Manager Global Service Desk job openings:

What are the most commonly searched types of Global Service Desk jobs?

The most popular types of Global Service Desk jobs are:

What states have the most Manager Global Service Desk jobs?

States with the most job openings for Manager Global Service Desk jobs include:

What job categories do people searching Manager Global Service Desk jobs look for?

The top searched job categories for Manager Global Service Desk jobs are:

Manager Global Service Desk jobs near you
Infographic showing various Manager Global Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Global Service Desk Manager

Corning

Corning, NY

$106K - $146K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Corning rating

8.3

Company rating: 8.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

66th of 544 rated manufacturers

Job description

Requisition Number: 74982

The company built on breakthroughs. ​  
Join us.​    

                                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​    

​Come break through with us.  

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

Are you a strategic IT support leader who knows how to build high-performing global teams and modernize the employee support experience? We’re looking for a Global Service Desk Leader to lead service desk operations across North America, Latin America, EMEA, and APAC.

In this role, you’ll drive the evolution of the Service Desk from a traditional support model into a modern digital support organization and trusted enterprise front door. You’ll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support.

Key Responsibilities

What you’ll do

  • Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
  • Drive operational excellence while balancing global standards with regional business needs
  • Transform the Service Desk into a modern, omni-channel digital support function
  • Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
  • Use metrics, dashboards, and reporting to improve service performance, customer satisfaction, and operational decision-making
  • Strengthen knowledge management practices to improve reuse, consistency, and resolution speed
  • Partner with Technology Operations and key stakeholders to identify opportunities, solve problems, and implement sustainable improvements
  • Ensure Service Desk operations align with security, compliance, and regulatory requirements across regions

What success looks like

  • Better employee support experiences and higher customer satisfaction
  • Stronger performance against global service metrics and commitments
  • Increased self-service adoption and measurable value from automation and AI
  • Improved consistency, efficiency, and scalability across regions
  • A resilient, continuously improving global support model
Experiences/Education - Required
  • Bachelor’s degree in IT, Business, Computer Science, or equivalent experience
  • 8+ years of experience in IT service management or support operations, including leadership of global or multi-region teams
  • Proven success leading Service Desk, IT support, or employee support operations in a complex enterprise environment
  • Experience driving transformation and operational improvement initiatives
  • Strong knowledge of ITIL, service management frameworks, and global operating models
  • Experience with shift-left strategies, self-service, knowledge management, automation, and process improvement
  • Hands-on experience with enterprise ITSM platforms, ideally ServiceNow
  • Strong analytical and leadership skills, with the ability to influence stakeholders across functions and regions
Experiences/Education - Desired
  • ITIL certification
  • Experience in shared services or enterprise service management environments
  • Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
  • ServiceNow or continuous improvement certifications

This position does not support immigration sponsorship.  

The range for this position is $106,458.00 - $146,380.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

A job that shapes a life.  

Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

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