ZipRecruiter

Log In

1

Manager Global Service Desk Jobs (NOW HIRING)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Seeking Service Desk Representatives for a major healthcare client, supporting devices and ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... A global organization is growing its internal IT Service Desk team and is seeking Entry-Level Service Desk Technicians who are eager to gain hands-on experience in a professional enterprise ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

... Manager) Travel Required No Travel Anticipated CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

... global enterprise environment. This role serves as the primary point of contact for employees ... User Access Management * Password Resets & Account Administration * Break/Fix Support * Customer ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... A global organization is growing its internal IT Service Desk team and is seeking Entry-Level Service Desk Technicians who are eager to gain hands-on experience in a professional enterprise ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Strong problem solving, time management, and communication skills * A successful track record of ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

previous page

Showing results 41-60

All JobsGlobal Service Desk JobsManager Global Service Desk Jobs

Manager Global Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do manager global service desk jobs pay per year?

As of Aug 14, 2026, the average yearly pay for manager global service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Global Service Desk, and why are they important?

To thrive as a Manager Global Service Desk, you need strong leadership abilities, IT service management knowledge (often supported by a bachelor's degree and ITIL certification), and experience overseeing technical support teams. Familiarity with service desk platforms like ServiceNow, ticketing systems, and incident management tools is typically required. Excellent communication, problem-solving, and cross-cultural collaboration skills help foster team performance and customer satisfaction in a global environment. These skills and qualities are crucial for ensuring consistent, high-quality IT support across diverse regions and time zones.

What does a Manager Global Service Desk do?

A Manager Global Service Desk oversees the operations of a company's IT service desk teams across different regions or countries. They are responsible for ensuring high-quality technical support, establishing service standards, and managing staff performance on a global scale. Their role includes streamlining processes, resolving escalated issues, coordinating between different regions, and implementing best practices. They also monitor service metrics, manage resources, and contribute to overall IT strategy to ensure seamless support for users worldwide.

How does a Manager Global Service Desk typically coordinate with international teams to ensure consistent IT support standards?

A Manager Global Service Desk often collaborates closely with IT teams across various regions to align on service protocols, escalation procedures, and performance metrics. This involves regular virtual meetings, unified ticketing systems, and standardized documentation to maintain consistency. Managing time zones, cultural differences, and varying local regulations can be challenging but is essential to provide seamless, 24/7 support. Effective communication and leadership skills are key to fostering collaboration and ensuring all teams adhere to global service standards.

What cities are hiring for Manager Global Service Desk jobs?

Cities with the most Manager Global Service Desk job openings:

What are the most commonly searched types of Global Service Desk jobs?

The most popular types of Global Service Desk jobs are:

What states have the most Manager Global Service Desk jobs?

States with the most job openings for Manager Global Service Desk jobs include:

Manager Global Service Desk jobs near you
Infographic showing various Manager Global Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Senior Associate, Service Desk

Ares Management

Manhattan, NY • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.
Job Description
Position Summary
The Service Desk team is responsible for delivering exceptional technology support and customer service to employees across Ares Management's global offices. The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function, providing advanced troubleshooting, mentoring junior team members, driving operational excellence, and partnering closely with infrastructure, cybersecurity, workplace technology, and business stakeholders.
This role is responsible for resolving complex technology issues, improving support processes, leading initiatives that enhance end-user experience, and leveraging automation and emerging technologies to increase operational efficiency. The Senior Engineer is expected to contribute strategically to Service Desk operations while maintaining a high standard of client service and professionalism.
Primary Functions and Essential Responsibilities
Service Delivery & Technical Support
  • Provide advanced technical support for hardware, software, mobile devices, collaboration tools, and enterprise applications.
  • Serve as an escalation point within the team for complex incidents and requests.
  • Manage incident resolution activities by diagnosing, troubleshooting, and resolving technology issues impacting business operations.
  • Ensure timely resolution of tickets while meeting established Service Level Objectives (SLOs).
  • Deliver exceptional customer service while maintaining confidentiality and professionalism.
Operational Excellence
  • Drive continuous improvement efforts across Service Desk processes, workflows, documentation, and operational procedures.
  • Identify recurring issues and implement permanent remediation strategies to reduce incident volume.
  • Maintain accurate documentation, knowledge articles, and support records within ServiceNow and related systems.
  • Participate in major incident response activities and contribute to root cause analysis efforts.
  • Analyze support metrics and trends to identify opportunities for service improvement.
Technology Enablement & Automation
  • Develop and maintain automation solutions to improve operational efficiency.
  • Leverage scripting, AI tools, Copilot capabilities, and workflow automation to streamline support processes.
  • Evaluate emerging technologies and recommend solutions that improve employee productivity and support experience.
  • Partner with engineering teams to test, validate, and deploy new technologies and service enhancements.
Leadership & Mentorship
  • Serve as a mentor and technical resource for junior Service Desk engineers.
  • Assist in onboarding, training, and development of new team members.
  • Share technical expertise through documentation, training sessions, and knowledge transfer activities.
  • Promote best practices, service management principles, and operational consistency across the Service Desk team.
Strategic Initiatives
  • Participate in cross-functional projects supporting business and technology objectives.
  • Collaborate with stakeholders to understand business requirements and align technology solutions accordingly.
  • Contribute to workplace technology initiatives, endpoint modernization programs, and digital transformation efforts.
  • Assist management in developing and executing Service Desk strategic priorities.
Qualifications
Education
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field preferred.
Experience
  • 7+ years of experience supporting enterprise technology environments.
  • Experience supporting executive users and business-critical technology services.
  • Experience working within regulated enterprise environments, preferably within financial services.
Technical Requirements
Core Competencies
  • Advanced troubleshooting of Windows operating systems and enterprise productivity platforms.
  • Strong knowledge of Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePoint.
  • Experience with Active Directory, Entra ID (Azure AD), Identity and Access Management concepts, and user lifecycle management.
  • Experience with Microsoft Intune, endpoint management, and device compliance solutions.
  • Experience supporting iOS and Android devices.
  • Knowledge of SCCM, endpoint deployment, software distribution, and asset lifecycle management.
  • Experience using ServiceNow and ITIL service management principles.
  • Experience providing remote support utilizing BeyondTrust or similar solutions.
Preferred Advanced Skills
One or more of the following:
  • PowerShell scripting and automation
  • ServiceNow development and workflow design
  • Process engineering and service optimization
  • Knowledge-Centered Service (KCS)
  • Data analytics and reporting
  • AI technologies, Copilot, and intelligent automation
  • Dashboard creation and operational metrics analysis
  • Endpoint engineering and device management
Key Success Factors
  • Demonstrates strong ownership and accountability.
  • Effectively balances technical expertise with exceptional customer service.
  • Thinks strategically and proactively identifies opportunities for improvement.
  • Communicates effectively with both technical and non-technical audiences.
  • Acts as a trusted advisor and subject matter expert within the Service Desk organization.
  • Embraces innovation and continuously seeks better ways to deliver technology services.

Reporting Relationships
Compensation
The anticipated rate for this position is listed below. Total compensation may also include a discretionary performance-based bonus.
$58/hr - $62/hr
The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.
Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.
There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Apply